Acd Ciq Threshold; Acd Auto Wrap-Up Timer - Vodavi Starplus Triad-S System Programming Manual

ACD Group Programming

ACD CIQ Threshold

ACD Auto Wrap-Up Timer

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Programming Steps
1. Press the CIQ THRESHOLD flexible button (FLASH 60, Button #5).
The following message displays:
ACD 5 XX C IQ T H RS HOL D
00
2. Enter a valid value on the dial pad that corresponds to 00–99 calls.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
The ACD CIQ Threshold feature determines how many calls appear in
queue before the LED flashes at 240 ipm flutter. Once the number of calls
in queue falls below the CIQ threshold, the LED extinguishes. By default,
this feature is disabled.
Conditions
Any ACD station can have a button assigned to view the calls in
queue of any ACD group.
The CIQ flexible button (579+5XX) must be assigned on the
telephone(s).
Programming Steps
1. Press the WRAP-UP TIMER flexible button (FLASH 60, Button #6).
The following message displays:
ACD 5 XX W RA P- U P
00 4
2. Enter a valid number on the dial pad which corresponds to
000-999 seconds (000=disable).
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
0 0-9 9
0 00- 99 9
6-7