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UCD Announcement Tables
UCD No-Answer Retry Timer
Programming Steps
1. Press the NO-ANSWER RETRY TIMER flexible button (FLASH 61,
2. Enter a valid number on the dial pad which corresponds to
3. Press HOLD to save the entry. A confirmation tone is heard and the
Description
When the No-Answer Recall Timer expires, a station that failed to answer
the ringing UCD call is placed into an Out-Of-Service (OOS) state.
The station that was taken out-of-service is placed back in service if the
agent hits their available flex button or dials the available flex code.
The agent is placed back in service if the No-Answer Retry Timer expires.
If the agent does not answer their next UCD call, they are taken out-of-
service again.
This cycle continues until the station: answers calls, logs out, or goes
unavailable. By default, the UCD No-Answer Retry Timer is set for
300 seconds and is variable from 000–999 seconds.
UCD Announcement Tables
Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with
UCD, these tables must be programmed.
1. Press FLASH and dial [62]. The following message displays:
Button #6). The following message displays:
N O - AN S WER RE TR Y
30 0
000-999 seconds.
display updates.
AN N OU NC EMEN T TAB LE 1
T YP E #
IND X ## #
0 00- 99 9
T IME ###
7-11
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