Vodavi STARPLUS Triad 1 System Programming Manual page 12

March 2001
Secondary RAN .............................................................................................. 6-11
Transferred RAN ............................................................................................ 6-11
ACD Overflow Timer .................................................................................... 6-12
Call Factor ........................................................................................................ 6-13
ACD Timers ............................................................................................................ 6-14
ACD Ring Timer ............................................................................................. 6-14
ACD Message Interval Timer .................................................................... 6-15
ACD No-Answer Recall Timer ................................................................... 6-16
ACD No-Answer Retry Timer .................................................................... 6-16
Guaranteed Message Timer ...................................................................... 6-17
ACD Announcement Tables ............................................................................ 6-18
PC / ACD Interface Trace ................................................................................... 6-21
Enable / Disable ............................................................................................ 6-21
Trace Port Assignment ............................................................................... 6-22
Baud Rate Display ......................................................................................... 6-23
7 Uniform Call Distribution (UCD)
UCD Group Programming ................................................................................ 7-3
Alternate UCD Group Assignment ......................................................... 7-4
UCD Overflow Station Assignment ........................................................ 7-5
UCD Primary Agent Assignments ........................................................... 7-5
UCD Primary RAN Assignments .............................................................. 7-6
Secondary RAN .............................................................................................. 7-6
UCD Timers ............................................................................................................ 7-7
UCD Ring Timer ............................................................................................. 7-8
UCD Message Interval Timer .................................................................... 7-8
UCD Overflow Timer ................................................................................... 7-9
UCD Auto Wrap-Up Timer ......................................................................... 7-9
UCD No-Answer Recall Timer ................................................................... 7-10
UCD No-Answer Retry Timer .................................................................... 7-11
UCD Announcement Tables ............................................................................ 7-11
8 Voice Mail Groups (VM)
Voice Mail Programming .................................................................................. 8-3
Alternate Voice Mail Group ....................................................................... 8-4
Leave Mail Index Entry ................................................................................ 8-5
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