Ucd Overflow Timer; Ucd Auto Wrap-Up Timer - Vodavi STARPLUS Triad 1 System Programming Manual

UCD Timers
Description
The UCD Message Interval Timer (MIT) determines the length of time a
caller remains in queue (listening to MOH, if provided) between recorded
announcements. By default, the UCD Message Interval Timer is set for
60 seconds and is variable from 000 to 600 seconds.

UCD Overflow Timer

Programming Steps
1. Press the OVERFLOW TIMER flexible button (FLASH 61, Button #3).
2. Enter a valid number on the dial pad which corresponds to
3. Press HOLD to save the entry. A confirmation tone is heard and the
Description
The UCD Overflow Timer determines the total length of time a caller
remains in queue for a particular UCD group. When the timer expires, the
caller is routed to the designated overflow station.
The timer starts when an incoming call is answered and presented to the
first recorded announcement. Transferred CO callers overflow at the
expiration of the Overflow Timer. By default, the UCD Overflow Timer is
set for 60 seconds and is variable from 000–600 seconds.

UCD Auto Wrap-Up Timer

Programming Steps
1. Press the WRAP-UP TIMER flexible button (FLASH 61, Button #4).
The following message displays:
OV ER FLOW
06 0
000-600 seconds.
display updates.
The following message displays:
U CD 5XXA WR A P- U P
00 4
0 00- 60 0
0 00- 99 9
7-9