11-22
Program
Flex
Code
Button
FLASH 60
10
11
12
13
14
FLASH 61
FLASH 62
1-8
FLASH 63
Table 11-11: ACD Group Defaults
1
Group Name
2
Alternate Group Assignment
3
Overflow Station Assignment
4
Supervisor Programming
5
CIQ Threshold
6
Auto Wrap-Up Timer (Per Group)
7
Primary Agents
8
Secondary Agents
9
Guaranteed RAN
Primary RAN
Secondary RAN
Transferred RAN
Overflow Timer
Call Factor
1
ACD*/UCD Ring Timer
2
ACD*/UCD Message Interval Timer
5
ACD*/UCD No-Answer Recall Timer
6
ACD*/UCD No-Answer Retry Timer
7
ACD* Guaranteed Message Timer
ACD* Ran Announcement Tables
1
Event Trace Disable/Enable
2
Trace Port Assignment
3
Baud Rate Display
* Feature s available with optional software
Features
ACD GROUPS 550-565
ACD TIMERS
Introduction
Default Value
(after initialization)
None
None
None
None
Disabled
04 sec
None
None
None
None
None
None
60 sec
None
60 sec
60 sec
000=Disabled
300 sec
05 sec
None
Disabled
Port #1
9600 Baud