Xerox WorkCentre 5790 Series Service Manual page 26

– 11A-120 Bin 1 Overload RAP.
– 11B-120 Initialization Failure RAP.
– 11C-120 1K LCSS Power Distribution RAP.
– 11D-120 1K LCSS to Machine Communication Interface RAP.
– 11E-120 1K LCSS PWB DIP Switch Settings RAP.
– 11F-120 1K LCSS PWB Damage RAP.
– 11G-120 Copy Damage in the 1K LCSS RAP.
– 11H-120 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP.
– 11J-120 1K LCSS Poor Stacking RAP.
• If the machine has the problems that follow, go to the
Settings RAP:
– False jam clearance messages.
– Communication errors between the LCSS and the machine.
• If the staples of a stapled set are not correct, go to the
• If the prints bond together in the LCSS trays, go to
2K LCSS Problems
• If the machine has an 2K LCSS fault, but not a fault code, perform the procedures that fol-
low, as appropriate:
– 11A-110 Offline Stapling Faults RAP.
– 11B-110 Bin 1 Overload RAP.
– 11C-110 2K LCSS Initialization Failure RAP.
– 11D-110 2K LCSS Power Distribution RAP.
– 11E-110 2K LCSS to Machine Communications Interface RAP.
– 11F-110 2K LCSS PWB DIP Switch Settings RAP.
– 11G-110 2K LCSS PWB Damage RAP.
– 11H-110 Copy Damage in the 2K LCSS RAP.
– 11J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP.
– 11K-110 2K LCSS Poor Stacking RAP.
• If the punched holes are out of position, perform
• If the machine has the problems that follow, go to the
Settings RAP:
– False jam clearance messages.
– Communication errors between the LCSS and the machine.
• If the staples of a stapled set are not correct, go to the
• If the prints bond together in the LCSS trays, go to
HVF, HVF BM, Inserter and Tri-Folder Problems
• If the machine has a fault in the HVF or HVF BM, but with no fault code, perform the pro-
cedures that follow, as appropriate:
– 11-300-171, 11-302-171, 11-303-171
– 11A-171 HVF BM Power Distribution RAP.
– 11B-171 HVF BM to Machine Communications Interface and BM Present RAP.
– 11C-171 HVF BM Bin 2 Failure RAP.
– 11D-171 Booklet Quality RAP.
– 11E-171 Copy Damage in the HVF BM RAP.
Service Call Procedures
SCP 4
11E-120 1K LCSS PWB DIP Switch
11-364-120 Stapling Failure RAP.
OF6 Ozone and Air Systems RAP.
ADJ 11.3-110 Hole Punch Position.
11F-110 2K LCSS PWB DIP Switch
11-364-110 Stapling Failure RAP.
OF6 Ozone and Air Systems RAP.
HVF Docking and Interlocks RAP
– 11F-171 Mis-Registration in Stapled and Unstapled Sets RAP.
– 11G-171 HVF BM Poor Stacking RAP.
– 11H-171 Pause To Unload (PTU) RAP.
– 11J-171 Inserter Paper Sensing and +5V Supply RAP.
– 11K-171 HVF Initialization Failure RAP.
– 11L-171 Tri-Folder Not Detected RAP.
– 11M-171 Curl Suppressor RAP
– 11N-171 Chad Bin Present and Bin Full RAP.
– 11P-171 Buffer Clamp RAP
• If the staples of a booklet are not correct, perform the correct procedure that follows:
– 11-063-171, 11-411-171
– 11-403-171, 11-413-171, 11-414-171
RAP.
• If the tri-folder paper fold is not in the correct position, perform
Paper Settings.
Fax Problems
• For Fax problems with no fault code, perform the procedures that follow, as appropriate:
– 20A Fax Entry RAP.
– 20B Unable To Send A Fax RAP.
– 20C Unable To Send A Fax To Some Machines RAP.
– 20D Unable To Receive A Fax RAP.
– 20E Fax Will Not Print RAP.
– 20F Fax Tab Not Available RAP.
– 20G Embedded Fax Checkout RAP.
– (W/O TAG X-001 machines only)
Other Problems
• Hot machine. Go to the OF6
• Convenience stapler faults. Go to the
• If the customer has lost the System Administration password. Go to
Auditron Master PIN.
• Image quality fault. Go to the
• Machine noise. Go to the OF1
• Machine odour. Go to the OF6
• If the UI displays 'system not available' or the machine continues to boot up, go to
Boot Up Failure RAP.
• The machine will not turn off. Go to
• Check the fault history. GP 1
• Foreign device. Go to ACC 1
• Xerox extensible interface platform faults. Go to the
Platform RAP.
• Xerox secure access faults. Go to the
• Scan to file failure when using the FTP or SMB protocols. Go to the
Entry RAP.
May 2013
1-6
HVF BM Staple Unit 1 Failure RAP.
HVF BM Stapler head 2 and Staple Module
ADJ 11.2-171
20H Embedded Fax PWB Voltage Checkout.
Ozone and Air Systems RAP.
OF13 Convenience Stapler RAP.
IQ1 Image Quality Entry RAP.
Audible Noise RAP.
Ozone and Air Systems RAP.
03-374 Power Off Failure RAP.
Diagnostic Entry, Facilities and Exit.
Foreign Device Checkout.
OF14 Xerox Extensible Interface
OF15 Xerox Secure Access RAP.
Xerox® WorkCentre® 5790 Family
Tri-Folder
dC001 Reset
OF5
16A Network Error