Return Material Authorization (Rma) Procedure - Telestream Lightspeed Live Capture User Manual

Return Material Authorization (RMA) Procedure

If your Lightspeed Live server requires service of any kind, regardless of whether you
purchased the Lightspeed Live server from Telestream or an authorized reseller, contact
Telestream directly for a Return Material Authorization (RMA).
CAUTION: Except for the modular power supplies and disk drives, the Lightspeed Live
server is a sealed device, with no user serviceable parts inside. You should never open
the top cover or attempt to upgrade or alter the server. Doing so exposes you to
electrical hazard, may damage the unit, and may invalidate your warranty.
Please contact Telestream for all internal service of the server:
•
Email:
•
In the US, telephone: 1-877-257-6245
•
From international locations, telephone: 1-530-470-2036.
Provide your organization name, and contact information, the serial number of the
inoperative unit, and request a Return Material Authorization.
Before returning your Lightspeed Live server, back up the entire contents of all server
drives to protect against data loss. See
Lightspeed Live Capture User Guide
support@telestream.net
Return Material Authorization (RMA) Procedure
Backing up the Lightspeed Live Server
Appendix A: Support 211
for details.