Appendix B. Hardware Repair And Return; Introduction; How To Obtain A Return Material Authorization - Tekelec 1100 Hardware Manual

Introduction

Any system components being returned for repair or replacement must be
processed through the Tekelec Return Material Authorization (RMA) procedures.
A hardware repair is defined as an item returned to Tekelec due to a failure, with
the returned item being repaired and returned to the customer or replaced with a
functionally identical item.

How to Obtain a Return Material Authorization

Use the following procedure to obtain an Return Material Authorization (RMA).
Procedure B-1. Obtaining an RMA
1.
Contact the Customer Care Center (see "Customer Assistance" on page 1-7)
and obtain a Return Material Authorization (RMA) number. Verify the:
• Shipping and billing address in North Carolina
• Individual who is to receive the item at the address
• Prime customer contact
2.
Provide any part number information requested by the Customer Care Center
representative. To locate the part number information, use the indicated
procedure below:
• Fan assembly, use Procedure B-2 on page B-3
• Removable Media Disk Drive assembly, use Procedure B-3 on page B-7
• Hard Disk Drive assembly, use Procedure B-4 on page B-10
• PCI cards, use Procedure B-5 on page B-13
• T1100 AS chassis, use Procedure B-6 on page B-15
3.
Provide a detailed description of the problem and failure symptoms:
• Dead On Arrival 1 (DOA1) refers to a component that has failed in the
initial powering up process or early testing procedures.
• DOA2 refers to a component that has been returned from Repair and
Maintenance Support (RMS) and fails.
4.
This procedure is complete.
B-2
Preliminary
910-2969-001 Revision H, February 2007
Hardware Repair and Return