Hardware Repair And Return; Table 3: Basic Rma Types; Table 4: Rma Reasons For Return - Tekelec 1100 Hardware Manual

Hardware Manual

Hardware Repair and Return

Any system components being returned for repair or replacement must be processed through the
Tekelec Return Material Authorization (RMA) procedures. A hardware repair is defined as an
item returned to Tekelec due to a failure, with the returned item being repaired and returned to
the customer. It is essential that serial numbers are recorded correctly. RMAs cannot be created
without a valid serial number. All repair and quality information is tracked by serial number.

Table 3: Basic RMA Types

page 11 lists the RMA return reasons.
Table 3: Basic RMA Types
Replacement Type
Priority Advance Replacement
Advance Replacement
Repair / Return
Expendable

Table 4: RMA Reasons for Return

Reason for Return
Damaged by Environment
Damaged in Shipment
DOA – Dead on Arrival
Lab Return
910-2969-001 Revision K, June 2009
on page 11 lists the basic RMA
Description
Customer requests the
URGENT replacement of a
damaged product
Customer request the
replacement of a damaged
product
Customer will return a
damaged product for repair
A damaged part, such as a
cable, is replaced, but the
Customer does not return the
damaged product
types.Table 4: RMA Reasons for Return
Turnaround
Same Day Shipment
Shipment Within 3 Business
Days
Shipment Within 5 Days After
Receipt
Depends on Urgency -
Shipment Within 3 Business
Days
Description
Product damaged by environmental phenomena
such as water damage or earthquake.
Damaged between shipment from Tekelec and
receipt at the Customer's installation site.
Product is not functional when it is first installed
at the Customer's location.
Products returned from lab sites.
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