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General Instructions
Returned equipment, assemblies, or subassemblies that are not Specifically
Targeted PCBs must be shipped to the Tekelec Repair and Return Facility
specified by the Technical Services engineer. Ensure that the following
requirements are met:
• A returned item must be shipped in the original carton or equivalent
container, assuring proper static handling procedures and with the freight
charges prepaid.
• The assigned serial number must be printed clearly on the "Attn:" line of the
shipping label on the outside of the shipping package.
• A returned item must also be tagged with the reason it is being returned. If
the serial number is not placed on the label, the return could be delayed.
Ship to:
Tekelec
Attn: RMA ####
5200 Paramount Parkway
Morrisville, NC 27560
Returning a Crate
Use the following procedure to return a shipping crate and dollies to Tekelec.
Procedure B-7. Preparing Crate and Dolly for Return to Tekelec
1.
Replace the retaining brace.
2.
Replace the shipping container front fascia using the bolts saved previously
and arrange the return shipment by contacting:
Shipping Manager
Tekelec
5200 Paramount Parkway
Morrisville, NC 27560
3.
After the frame is positioned and the dollies are removed from the frame, the
dollies are returned to the same address as the shipping container listed
above. Ship the dollies in either the crate or the box supplied with the crate, as
described below:
• If the equipment is being immediately installed, ship the dollies back to
Tekelec in the crate after use. After installing the equipment, bolt the
dollies securely in the crate and return to Tekelec.
B-20
Preliminary
910-2969-001 Revision H, February 2007
Hardware Repair and Return
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