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WARRANTY
WARRANTY POLICY (02024H)
COVERAGE
NON-TAPI MANUFACTURED EQUIPMENT
PRODUCT RETURN
Failure to comply with proper anti-Electro-Static Discharge (ESD) handling and packing
instructions and Return Merchandise Authorization (RMA) procedures when returning parts for
repair or calibration may void your warranty. For anti-ESD handling and packing instructions
please refer to the manual, Fundamentals of ESD, PN 04786, in its "Packing Components for
Return to Teledyne API's Customer Service" section. The manual can be downloaded from our
website at
Manuals section; RMA procedures are under Help Center > Return Authorization.
07270D DCN7141
Teledyne API (TAPI), a business unit of Teledyne Instruments, Inc., provides that:
Prior to shipment, TAPI equipment is thoroughly inspected and tested. Should equipment
failure occur, TAPI assures its customers that prompt service and support will be available.
(For the instrument-specific warranty period, please refer to the "Limited Warranty" section
in the Terms and Conditions of Sale on our website at the following link:
http://www.teledyne-api.com/terms_and_conditions.asp).
After the warranty period and throughout the equipment lifetime, TAPI stands ready to
provide on-site or in-plant service at reasonable rates similar to those of other manufacturers
in the industry. All maintenance and the first level of field troubleshooting are to be
performed by the customer.
Equipment provided but not manufactured by TAPI is warranted and will be repaired to the
extent and according to the current terms and conditions of the respective equipment
manufacturer's warranty.
All units or components returned to Teledyne API should be properly packed for
handling and returned freight prepaid to the nearest designated Service Center. After the
repair, the equipment will be returned, freight prepaid.
The complete Terms and Conditions of Sale can be reviewed at
api.com/terms_and_conditions.asp
CAUTION – Avoid Warranty Invalidation
http://www.teledyne-api.com
under Help Center > Product Manuals in the Special
http://www.teledyne-
v
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