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General Information
Special Tools Ordering Information
The special service tools shown in this service manual
that have product numbers beginning with
J or BT
are available for worldwide distribution from:
OE Tool and Equipment Group
Kent-Moore
28635 Mound Road
Warren, Ml, U.S.A. 48092-3499
Phone: 1-800-345-2233or810-574-2332
Monday through Friday
8:00 a.m.-7:00 p.m. Eastern Standard Time
Fax: 1-800-578-7375 or810-578-7321
The TECH 2® scan tool and accessories can be
purchased through:
Dealer Equipment and Services
5775 Enterprise Dr.
Warren, Ml, U.S.A. 48092-3463
Phone: 1-800-GM-TOOLS or 810-574-2332
Monday through Friday
8:00 a.m.-6:00 p.m. EST
Fax: 1-810-578-7205
General Information
0-5
United States
Dealers
All US Dealers enroll through the GM Enrollment
Calling Center (EEC). Each GM Dealer has an
assigned consultant that calls the Service Manager
each month. During this consultation call, the
EEC proCf3SSes enrollments requested by the Dealer
Service Manager. Technicians should advise their
Service Manager of the training they need, course
names, and course numbers for the classes the want
to attend.
Fleets
Fleets are to call their GM Training Center.
Non-GM Dealer Technician
Technician training for non-GM dealers is available
through ACDelco. This training is for ACDelco
customers employed in the automotive or truck service
industry.
GM Training Center course availability and schedules
Diagn-ostic~Wol'l{-Sheets--
--------can-be-ebtained by calling 1-800-825-5886.
The GM Diagnostic Worksheet has been designed to
improve communications between the service
customer and the technician. The diagnostic worksheet
can provide the technician with more information
than the conventional repair order, since it is filled out
by the service customer. The GM Diagnostic
Worksheets are available to you at no cost. GM
Service Bulletin 58-01-01 has information on how to
order this diagnostic worksheet.
Training
General Motors makes available automotive classroom
training through the GM Training Centers and colleges.
GMCL (General Motors of Canada Ltd)
Dealers
Course scheduling for GMCL Training Centres, remote
and college locations is determined by Dealer
Training Needs requested in TAMS (Technician
Activity Monitoring System). Dealers register their
Training Needs electronically via DCS. Training is then
scheduled when sufficient Needs are received to
support minimum classroom attendance. Dealers who
have entered Needs will receive invitations via
DCS (Dealer Communication System) to attend the
requested training. Dealers having questions
concerning the GMCL training process can directly
contact GMCL Training Co-ordinators via toll free
numbers 1-800-263-9555 (English) or 1-800-263-9770
(French).
Fleets
GMCL Fleet Training is accomplished through a
separate training organization in Canada. Fleets can
request training by faxing a document contained
in a GMCL brochure (Fleet Training - Your Competitive
Advantage) distributed to fleets (FAX# 905-831-1598).
Further information concerning Fleet training can be
obtained by calling toll free to ·1-888-456-6660.
Clinics are offered through ACDelco Warehouse
Distributors. Contact yours directly.
Correspondence courses are available on batteries,
spark plugs and filters. These courses can be obtained
through any ACDelco Representative or ACDelco
Warehouse Distributor.
Vehicle Identification
1
65474
Legend
(1) Vehicle Identification Number Plate Location
The vehicle identification number (VIN) plate is the
legal identifier of the vehicle. The VIN plate is located
on the upper LH corner of the instrument panel (IP)
and can be seen through the windshield from the
outside of the vehicle.
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