Telephony And Media Resources Provisioning Checklist; Provisioning The Jtapi Subsystem - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Provisioning the JTAPI Subsystem

Telephony and Media Resources Provisioning Checklist

Step Task
Step 1 Provision the JTAPI subsystem, which controls the
telephony resources for the CRS system.
Step 2 Provision the Cisco Media subsystem, which controls
the CMT media resources for the CRS system.
Step 3 Provision the MRCP ASR subsystem, which controls
the ASR media resources for the CRS system.
Step 4 Provision the MRCP TTS subsystem, which controls the
TTS media resources for the CRS system.
Provisioning the JTAPI Subsystem
Note
Note
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
3-4
To provision telephony and media resources, complete the following tasks:
The JTAPI subsystem is available if your system has a license installed for one of
the following product packages:
- Unified QM
- Unified IP IVR
- Unified CCX Standard
- Unified CCX Enhanced
- Unified CCX Premium
The JTAPI subsystem is the subsystem of the CRS Engine that sends and receives
call-related messages from the Unified CM CTI Manager through the JTAPI
client. To enable your CRS server to handle IP telephony requests, you will need
to provision the JTAPI subsystem.
In previous versions of Cisco CRS, it was necessary to configure JTAPI
information using Unified CM. In Cisco CRS Release 4.x, JTAPI configuration
tasks are performed directly through CRS Application Administration web pages.
Chapter 3 Provisioning Telephony and Media
For instructions, see
Provisioning the JTAPI
Subsystem, page 3-4
Provisioning the Cisco Media
Subsystem, page 3-20
Provisioning the MRCP ASR
Subsystem, page 3-23
Provisioning the MRCP TTS
Subsystem, page 3-28