Provisioning The Cisco Crs Subsystems; Provision The Unified Ccx Subsystem; Provision The Additional Crs Subsystems - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 1 Introducing Cisco Customer Response Solutions
Note

Provisioning the Cisco CRS Subsystems

Note

Provision the Unified CCX Subsystem

Note
For detailed instructions on provisioning the Cisco CRS telephony subsystems,
see Chapter 3, "Provisioning Telephony and Media."
You need to provision your CRS subsystems to enable the CRS Engine to run
multiple applications to handle JTAPI calls or HTTP requests.
You need to configure a particular subsystem only if you are using CRS
applications that require it and which are installed and activated using the
appropriate license.
To continue the CRS system configuration process, you will connect to the
Cisco CRS Administration web interface and perform the following tasks:
Provisioning the Cisco CRS Subsystems, page 1-11
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Provision the Additional CRS Subsystems, page 1-12
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If you have purchased any of the three versions of Unified CCX, you will need to
provision the Unified CCX subsystem.
If your CRS system does not include Unified CCX, proceed directly to the
"Provision the Additional CRS Subsystems" section on page
Provision the following settings on the Unified CCX subsystem:
RM JTAPI Provider. The Resource Manager (RM) of the Unified CCX
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system uses a Unified CM user (called a JTAPI provider) for monitoring
agent phones, controlling agent states, and routing and queueing calls.
• Resources. Agents that answer calls are also called resources. After you
create a resource group, you must assign agents (resources) to that group. You
can also assign skills to agents if you have purchased either of the Unified
CCX Enhanced packages.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Setting Up Cisco CRS
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