Add Spoken Name Prompts; Managing Custom Files - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files

Add Spoken Name Prompts

Step 1
Step 2
Field Heading
User Id
Codec
Spoken Name (.wav)
Step 3
Step 4
Step 5
Step 6

Managing Custom Files

Some Cisco CRS applications play back the pre-recorded names of the people that
callers are trying to reach, in order to allow the caller to confirm the transfer of
the call.
To upload .wav files of the spoken names of users, complete the following steps.
Procedure
From the CRS Administration menu bar, Tools > User Management.
In the navigation bar, click the Spoken Name Upload hyperlink.
The Spoken Name Prompt Upload web page opens. The table below describes the
fields in the Spoken Name Prompt Upload web page.
Description
Unique identifier of the user for which the spoken name is to be uploaded.
(Display only.) The codec chosen during installation for this CRS server.
Location of the .wav file.
In the User Id field, enter an ID number that will identify the user.
In the Spoken Name (.wav) field, click Browse to navigate to the directory that
contains the Spoken Name .wav file.
Click Upload to upload the file.
Repeat this process as needed to upload all spoken name .wav files.
Use the Custom File Configuration web pages to:
Configure the classpath location of custom classes, steps, and subsystem.
•
• Define the startup order of custom subsystems.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Managing Custom Files
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