Creating, Modifying, And Deleting Resource Groups; Creating A Resource Group - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Customer response solutions release 4.1(1)
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Creating, Modifying, and Deleting Resource Groups

Step 7
Step 8
Creating, Modifying, and Deleting Resource Groups

Creating a Resource Group

Step 1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
4-12
Check the check box of one or more devices that you want to associate with the
user. You can assign one primary extension from the devices to which the user is
assigned by clicking the radio button in the Primary Ext. column for that device.
Make sure the ICD Ext. radio button is selected for the device. Enabling this
button ensures that a Unified CM user is recognized as an agent (displayed in the
RmCm > Resources page) in Unified CCX. See
Click Update to apply the changes.
The specific User Information page for this user appears, with the message that
the update was successful.
Now that you have defined the agent in Unified CM, you will need to configure
agents in Cisco CRS (see
you will also need to configure resource groups (see
page
4-12) and CSQs (see
Resource groups are collections of agents that your CSQ uses to handle incoming
calls. To use resource group-based CSQs, you must specify a resource group.
This section describes:
Creating a Resource Group, page 4-12
Modifying an Existing Resource Group Name, page 4-13
Deleting a Resource Group, page 4-14
To create a resource group, complete the following steps.
Procedure
From the CRS Administration menu bar, choose Subsystems > RmCm.
Chapter 4
Configuring Agents, page
Creating a CSQ, page
Provisioning Cisco Unified CCX
Configuring Agents, page
4-17). Subsequent to that,
Creating a Resource Group,
4-26).
4-17).

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