Resource Pool Selection Criteria: Between Skills And Groups - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Creating, Modifying, and Deleting CSQs
Step 1
Step 2
Step 3

Resource Pool Selection Criteria: Between Skills and Groups

Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
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different CSQ. If the application is using a CSQ when the CSQ is deleted, new
incoming calls will get an error and existing queued calls will not be routed to
agents.
To delete a CSQ, complete the following steps.
Procedure
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
On the Unified CCX Configuration navigation bar, click the Contact Service
Queues hyperlink.
The Contact Service Queues area opens.
Click the Delete icon next to the name of the CSQ that you want to delete.
The resource selection criteria available for CSQs with Resource Skills is different
from that of CSQs with Resource Groups.
Example—In a banking application with two skills (Banking and CreditCard) and
one Resource Group (GeneralQueries), assume that the following agents, skills,
and resource groups are defined:
Agent ID Assigned Skills
Agent1 Banking (Competence Level 10)
CreditCard (Competence Level 6)
Agent2 Banking (Competence Level 5)
CreditCard (Competence Level 10)
Agent3 None
Chapter 4 Provisioning Cisco Unified CCX
Resource Group
GeneralQueries
GeneralQueries
GeneralQueries