Managing Prompts, Grammars, Documents, And Custom Files; Managing Prompt Files - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Managing Prompt Files

Managing Prompt Files
Note
Field
Language
Folder
Codec
Create Language
Rename Language
Delete Language
Upload Zip Files
Name
Size
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
7-2
Chapter 7
Many applications make use of pre-recorded prompts, stored as .wav files, which
are played back to callers in order to provide information and elicit caller
response.
Several system-level prompt files are loaded during Cisco CRS installation.
However, any file you create needs to be made available to the CRS Engine before
a CRS application can use them. This is done through the CRS cluster's
Repository datastore, where the prompt, grammar, and document files are created,
stored, and updated.
The CRS Server's local disk prompt files are synchronized with the central
repository during Cisco CRS Engine startup and during run-time when the
Repository datastore is modified. For more information about the Repository
datastore, see Chapter 9, "Managing the Cisco CRS Datastores."
To access the Prompt Management page, select Application > Prompt
Management. The Prompt Management web page opens to display the following
fields.
Description
Location of the items listed in the Name column.
(Display only). The CODEC chosen during installation for this CRS server.
Displays a dialog box that lets you create a new language folder.
Displays a dialog box that lets you rename an existing language folder.
Displays a dialog box that lets you delete an existing language folder.
Displays a dialog box that lets you locate and upload a zip file.
Name of the document.
The size of the script file prefixed with
bytes to KB.
Note This column is usually blank on the root page as the items on this
page are usually folders.

Managing Prompts, Grammars, Documents, and Custom Files

. The file size is converted from
KB