Configuring Cisco Script Applications - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 6 Configuring Cisco Applications

Configuring Cisco Script Applications

Note
Tip
Cisco CRS script applications are applications based on scripts created in the
CRS Editor. These applications come with every CRS system and execute scripts
created in the CRS Editor
Use the CRS Editor to create scripts that direct the CRS system to automatically
answer calls and other types of contacts, prompt callers for information, accept
caller input, queue calls, distribute calls to available agents, place outbound calls,
respond to HTTP requests, and send e-mail messages.
The Cisco CRS system includes a number of sample scripts. For a description of
these sample scripts, and for more information on creating scripts with the CRS
Editor, see the Cisco CRS Scripting and Development Series: Volume 1, Getting
Started with Scripts. In addition, a script repository is available at
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_architectures_
list.html. This repository provides some examples of scripting techniques that can
leverage Cisco CRS abilities.
Cisco script applications can make use of many components, such as scripts,
pre-recorded prompts, grammars, languages, locales, and custom Java classes.
For more information about these components, see
Prompts, Grammars, Documents, and Custom Files."
Upload these components to the Repository before you configure a Cisco script
application that uses them.
Depending on your particular CRS implementation, you may need to perform
most or all of the following tasks to configure a Cisco script application:
Manage scripts. Cisco script applications are based on scripts that you must
1.
upload to the repository and make available to the CRS system.
Manage prompts. Many applications make use of pre-recorded prompts,
2.
stored as .wav files, which are played back to callers in order to provide
information and elicit caller response. You must upload these .wav files to the
repository and make them available to the CRS system.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
About CRS Applications
Chapter 7, "Managing
6-3