Adding A Jtapi Trigger - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Adding Application Triggers

Adding a JTAPI Trigger

Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
6-18
You can use either of two methods to add a trigger to an application: Add the
trigger from the Cisco Application web page or add the trigger from the JTAPI or
HTTP Triggers web pages available from the Subsystem menu.
This section contains the following procedures:
• Adding a JTAPI Trigger, page 6-18
• Adding an HTTP Trigger, page 6-20
Related Topics
About CRS Applications, page 6-2
•
• Managing Scripts, page 6-24
Provisioning the JTAPI Subsystem, page 3-4
•
• Provisioning the HTTP Subsystem, page 5-8
You must add JTAPI triggers to invoke Cisco applications in response to incoming
contacts.
A JTAPI trigger responds to calls that arrive on a specific route point by selecting
telephony and media resources to serve the call and invoking an application script
to handle the call.
This section contains the following procedures:
Adding JTAPI Triggers from an Application Web Page, page 6-19
•
Adding JTAPI Triggers from the JTAPI Subsystem, page 6-19
•
Related Topics
Adding a JTAPI Trigger, page 6-18
•
Provisioning the JTAPI Subsystem, page 3-4
•
Chapter 6 Configuring Cisco Applications