Modifying An Existing Csq; Deleting A Csq - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 4 Provisioning Cisco Unified CCX

Modifying an Existing CSQ

Note
Step 1
Step 2
Step 3
Step 4
Step 5

Deleting a CSQ

The new CSQ is now displayed, and all agents who belong to the resource group
or skill groups selected are now a part of this CSQ.
You can modify existing CSQs.
Changes take effect when all agents affected by the changes have left the Ready
state.
To modify an existing CSQ, complete the following steps.
Procedure
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
On the Unified CCX Configuration navigation bar, click the Contact Service
Queues hyperlink.
The CSQ area opens.
In the Name list, click the CSQ that you want to modify.
The first CSQ Configuration area page opens.
Modify the CSQ Configuration information as necessary.
Click Update to apply the modifications.
When you delete a CSQ, any skills or resource groups assigned to that CSQ are
automatically removed from the CSQ, and any application using that CSQ can no
longer access it. Before deleting the CSQ, change the applications to use a
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Creating, Modifying, and Deleting CSQs
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