Chapter 7
Managing Prompts, Grammars, Documents, and Custom Files
The Documents Directory
The Scripts Directory
Note
AAR Manifest
The Documents directory stores documents that must be uploaded to the
document repository (to make it seem like they were uploaded through CRS
Document Management).
The Scripts directory stores scripts that must be uploaded to the script repository
(to make it seem like they were uploaded through CRS Script Management).
The Script directory must define a single directory named
all script files must be listed.
An AAR file manifest consists of a main section followed by a list of sections for
individual AAR file entries, each separated by a newline.
Information in a manifest file contains name-value pairs—which are also referred
to as headers or attributes. Groups of name-value pairs are known as a section;
sections are separated by empty lines.
The following table describes the expected syntax of the manifest file
Name
section:
nonempty-section:
newline:
header:
name:
value:
continuation:
alphanum:
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Value
*header +newline
+header +newline
CR LF | LF | CR (not followed by LF)
name: value
alphanum *headerchar
SPACE *otherchar newline *continuation
SPACE *otherchar newline
{A-Z} | {a-z} | {0-9}
Managing AAR Files
under which
default
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