Assigning Resources And Csqs To A Supervisor - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 4 Provisioning Cisco Unified CCX

Assigning Resources and CSQs to a Supervisor

Step 1
Step 2
Step 3
Step 4
Field Name
Contact Service Queues Name
Resources
Step 5
d. Click Update.
The system lists the existing Administrators and Supervisors. The Supervisor you
defined is now ready to be assigned to Remote Monitoring.
Use the Remote Monitor configuration web page to assign a Supervisor a list of
Resources and CSQs that he/she is allowed to monitor.
Procedure
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
On the Unified CCX Configuration navigation bar, click the Remote Monitor
hyperlink.
The Remote Monitor summary web page opens.
Click a User ID value.
Note This is a Unified CM user configured as a CRS supervisor. See
a Remote Monitoring Supervisor" section on page 4-36
on how to define a CMUser as a supervisor.
The Remote Monitor Configuration web page opens.
Use this web page to specify the following:
Description
(Checkbox.) CSQ Names the supervisor can monitor.
(Checkbox.) User IDs of agents the supervisor can monitor.
Click Update to apply the changes.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Configuring and Using Remote Monitoring
for instructions
"Creating
4-37