Configuring The Ring-No-Answer Application - Cisco CRS-1 - Carrier Routing System Router Administration Manual

About CRS Applications

Configuring the Ring-No-Answer Application

Note
Step 1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
6-8
Your next step is to add a trigger for the application (see
Triggers, page 6-17).
Related Topics
About CRS Applications, page 6-2
•
Configuring Cisco Script Applications, page 6-3
•
• Configuring the Ring-No-Answer Application, page 6-8
Configuring the Unified ICME Translation-Routing Application, page 6-13
•
Configuring the Remote Monitoring Application, page 6-15
•
This application, which comes with each CRS system, plays a ring tone.
The Cisco Ring-No-Answer application comes with each CRS system.
The Cisco Ring-No-Answer application returns a ring tone signal when a call
reaches a CTI route point.
To configure the Ring-No-Answer application, you will need to perform the
following tasks:
Add the Ring-No-Answer application.
1.
2. Add a JTAPI trigger to the Ring-No-Answer application. The
Ring-No-Answer application is activated when it is triggered by a JTAPI
trigger.
To configure the Cisco CRS server with the Ring-No-Answer application,
complete the following steps.
Procedure
From the CRS Administration menu bar, choose Applications > Application
Management and click the Add a New Application hyperlink.
The Add a New Application web page opens.
Chapter 6 Configuring Cisco Applications
Adding Application