Deleting A Resource Group - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Creating, Modifying, and Deleting Resource Groups

Deleting a Resource Group

Step 1
Step 2
Step 3
Step 4
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
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The Resource Groups area opens, displaying the modified resource group name
in the Resource Group Name column.
When you delete a resource group, the resource group is removed automatically
from any agents and CSQs to which it was assigned. Before deleting a resource
group, reassign agents or CSQs to different or new resource groups.
To delete a resource group, complete the following steps.
Procedure
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
On the Unified CCX Configuration navigation bar, click the Resource Groups
hyperlink.
The Resource Groups summary web page opens.
Click the Delete icon next to the name of the Resource Group that you want to
delete.
A dialog box opens, warning that the resource group is about to be permanently
deleted
Click Continue.
The resource group is deleted.
Chapter 4 Provisioning Cisco Unified CCX