Defining Unified Cm Users As Agents; Guidelines For Configuring Agent Phones; Assigning Unified Cm Users As Unified Ccx Agents - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 4 Provisioning Cisco Unified CCX
Step 2

Defining Unified CM Users as Agents

Warning
Note
• If you are using the Skate version of Unified CM Release 4.1(x), from a web
browser on any computer on your network, enter the following URL:
https://servername/ccmAdmin.
In this example, servername is the host name or IP address of your Unified
CM server. The Unified CM Login web page appears.
Enter your name and password at the prompt, and then click Log On.
The Unified CM Administration web page appears.
You are now ready to use the Unified CM Administration web interface to
configure users for Unified CCX.
Do not configure Unified CM users using administrator/ciscocisco as the user
name/password combination when logging into the CRS Administrator. Doing
so may restrict the Unified CM when shared across multiple Cisco CRS servers.
To use any version of Unified CCX, you must first ensure that you define Unified
CM users as Unified CCX agents in Unified CM. Once you perform this task,
these Unified CCX agents can be combined into Resource Groups, assigned
Skills, and placed in CSQs.
In Unified CM, this operation is called "associating a device."
This section contains the following topics:
Guidelines for Configuring Agent Phones, page 4-10
•
Assigning Unified CM Users as Unified CCX Agents, page 4-11
•
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Configuring Unified CM for Unified CCX
4-9