Provisioning A Jtapi Trigger - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 3 Provisioning Telephony and Media
Step 4
Step 5

Provisioning a JTAPI Trigger

Note
Click Update to create the specified number of CTI ports starting with
<Starting Directory Number>. After creating the CTI ports, the respective CTI
ports will be associated to the JTAPI user configured in the JTAPI Provider page.
Note For example, if the starting Directory Number is 2000 and the number of
CTI ports is 5, then it will try to create a CTI port with Line Numbers from
2000. If Line Number 2000 is used by any device, then it will try to create
a CTI port with Line Number 2001 and so on. The process is complete
when five CTI ports are created and the list of CTI ports will be stored in
the LDAP.
Click Add.
The JTAPI Call Control Group Configuration summary web page opens. The call
control group you have just added appears in the Group ID column.
You are now ready to provision a JTAPI trigger.
JTAPI triggers are configurable if your system has a license installed for one of
the following product packages:
- Unified QM
- Unified IP IVR
- Unified CCX Standard
- Unified CCX Enhanced
- Unified CCX Premium
You must configure JTAPI triggers to invoke application scripts in response to
incoming contacts. A JTAPI trigger responds to calls that arrive on a specific route
point by selecting telephony and media resources to serve the call and invoking
an application script to handle the call.
JTAPI trigger settings include:
Session information, such as the application to associate with the trigger,
•
Maximum Number of sessions allowed, and the Idle Timeout value.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Provisioning the JTAPI Subsystem
3-13