Configuring The Remote Monitoring Application - Cisco CRS-1 - Carrier Routing System Router Administration Manual
Customer response solutions release 4.1(1)
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Also See for CRS-1 - Carrier Routing System Router:
- Getting started manual (289 pages) ,
- Troubleshooting manual (264 pages) ,
- Migration manual (250 pages)
Table of Contents
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Chapter 6
Configuring Cisco Applications
Step 4
Step 5
Configuring the Remote Monitoring Application
Note
Click Add.
The Unified ICME Translation Routing web page refreshes, the Add New
Trigger hyperlink appears on the navigation bar, and a dialog box opens with the
following message:
The operation has been executed successfully
Click OK to close the dialog box.
Your next step is to add a trigger for the application (see
Triggers, page
6-17).
Related Topics
•
About CRS Applications, page 6-2
•
Configuring Cisco Script Applications, page 6-3
Configuring the Busy Application, page 6-6
•
•
Configuring the Unified ICME Post-Routing Application, page 6-10
Configuring the Unified ICME Translation-Routing Application, page 6-13
•
Configuring the Remote Monitoring Application, page 6-15
•
•
Provisioning the Unified ICME Subsystem, page 5-3
This application, available when you purchase Unified CCX Premium, allows a
supervisor to monitor an agent's conversation.
The Remote Monitoring application comes with Unified CCX Premium systems.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
About CRS Applications
Adding Application
6-15
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