Removing Skills From Individual Agents - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Configuring Agents
Step 5
Field Name
Resource Group
Assigned Skills
Competence Level
Step 6

Removing Skills from Individual Agents

Step 1
Step 2
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
4-22
Use this web page to specify the following:
Description
(Optional). To assign all selected agents to the same resource group, choose
a resource group from the Resource Group drop-down menu.
Applies to Unified CCX Enhanced and Premium packages, only.
Selecting one or more skills from the Skills list and clicking < to add the
skills to the Skills to Add List.
The Skills to Add list contains all skills, not skills that the agents
Note
already have. Your Unified CCX license package determines the
number of skills you can assign to agents.
Applies to Unified CCX Enhanced and Premium packages, only.
Select a skill from the Assigned Skills list and choosing a number from the
Competence Level drop-down menu
Click Update to apply the changes.
The Assign Skills area of the Unified CCX Configuration web page opens, and
the agents are now assigned to the resource group and skills (if skills were
assigned).
To remove skills from individual agents, complete the following steps.
Procedure
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Enhanced and Premium Configuration web page opens,
displaying the RM JTAPI Provider area.
On the Unified CCX Configuration navigation bar, click the Assign Skills
hyperlink.
Chapter 4 Provisioning Cisco Unified CCX