Provisioning The Unified Icme Subsystem; C H A P T E R 5 Provisioning Additional Subsystems - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 5 Provisioning Additional Subsystems

Provisioning the Unified ICME Subsystem

Note
Note
The Unified ICME subsystem is available only if your system has a license
installed for one of the following product packages:
- Unified QM
- Unified IP IVR
The Cisco CRS system uses the Unified ICME subsystem to communicate with
Unified ICME, which is used by Unified ICME to manage call distribution across
sites and call-processing environments.
The CRS server is frequently used as part of an Unified ICME solution with
Unified ICME. In this type of installation, the Unified ICME uses the CRS server
to queue calls and perform other functions such as collecting caller-entered digits,
performing database lookups, and playing back prompts.
If you are not using Unified ICME, you do not need to provision the Unified
ICME subsystem.
Unified ICME scripts can direct calls based on various criteria such as the time of
day or the availability of subsystems. The scripts use four different commands to
interact with the CRS system:
Connect—Connects the call. Unified ICME sends the connect message with
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a label to instruct the CRS system where to direct the call.
Release—Hangs up the call.
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Run VRU Script—Runs an Unified ICME Voice Response Unit (VRU)
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script on the CRS system.
Cancel—Cancels the Unified ICME VRU script that is currently running.
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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Provisioning the Unified ICME Subsystem
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