Configuring Cisco Applications; About Crs Applications - Cisco CRS-1 - Carrier Routing System Router Administration Manual

About CRS Applications

About CRS Applications
Note
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
6-2
The Cisco CRS system uses applications to interact with contacts and perform a
wide variety of functions.
Cisco CRS licenses you purchase and install determine the applications available
on your system (see the
page A-2).
Cisco CRS provides the following application types:
• Script (see Configuring Cisco Script Applications, page
Busy (see Configuring the Busy Application, page
•
Ring-No-Answer (see
•
page 6-8).
Remote Monitoring (see
•
page 6-15).
If Cisco CRS is integrated with Unified ICME, you will also need to configure
one or both of the following application types:
Unified ICME post-routing (see
•
Post-Routing Application, page
Unified ICME translation-routing (see
•
Translation-Routing Application, page
Note If you are not using Cisco Unified Intelligent Contact Management
Enterprise (Unified ICME) software, you do not need to configure
Unified ICME post-routing and Unified ICME translation-routing
applications. For information about these Unified ICME software
features, see the Cisco Unified ICME Scripting and Media Routing Guide.
Related Topics
Application Availability by License Package, page A-2
•
Chapter 6
"Application Availability by License Package" section on
Configuring the Ring-No-Answer Application,
Configuring the Remote Monitoring Application,
Configuring the Unified ICME
6-10).
6-13).

Configuring Cisco Applications

6-3).
6-6).
Configuring the Unified ICME