Provisioning The Mrcp Asr Subsystem; Provisioning Mrcp Asr Providers - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 3 Provisioning Telephony and Media

Provisioning the MRCP ASR Subsystem

Provisioning MRCP ASR Providers

Note
Step 1
The MRCP ASR subsystem allows users to navigate through a menu of options by
speaking instead of pressing keys on a touch-tone telephone. When a user calls local
directory assistance, for example, ASR can prompt the user to say the city and
state in which to locate the information, then connect the user to an appropriate
operator.
To provision the MRCP ASR subsystem, you need to define the following:
• MRCP ASR Providers—Information about the vendor of your speech
server, including the number of licenses and the grammar type (see
Provisioning MRCP ASR Providers, page
MRCP ASR Servers—Information about the ASR server's name, port
•
location, and available languages (see
page 3-24).
• MRCP ASR Groups— Information about the MRCP ASR dialog control
groups and associated locales, which enable CRS applications to use speech
recognition (see Provisioning MRCP ASR Groups, page
Use the MRCP ASR Provider Configuration web page to specify information
about the vendor of your speech server.
After you update MRCP ASR/TTS Providers, Servers, and Groups, the
corresponding Provider needs to be Refreshed for changes to take effect. The CRS
Engine does not need to be restarted. However, during a Refresh, JTAPI triggers
using affected groups will fall back to the dialog group that is configured and the
MRCP Provider being refreshed will go OUT_OF_SERVICE until the reload is
complete.
Procedure
From the CRS Administration menu bar, choose Subsystem > MRCP ASR.
The MRCP ASR Providers list web page opens, displaying the list of currently
configured MRCP Providers.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Provisioning ASR and TTS in Cisco CRS
3-23).
Provisioning MRCP ASR Servers,
3-26).
3-23