Creating A Remote Monitoring Supervisor - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Customer response solutions release 4.1(1)
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Configuring and Using Remote Monitoring

Creating a Remote Monitoring Supervisor

Step 1
Field
Search
CRS Administrator/
Supervisor List Box
CMUsers List Box
Group Drop-Down Menu Checkbox specifying the access level:
Step 2
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
4-36
Use the User Management web page to assign supervisor privileges to a user.
Procedure
From the CRS Administration menu bar, choose Tools > User Management.
The User Management web page appears. The following fields are displayed on
the User Management web page.
Description
Enables you to search for a specific Unified CM user.
Stores the administrators and supervisors.
Note
The Supervisor option is only included with Unified CCX
packages.
Lists all of the Unified CM users who can be added as CRS supervisors or
administrators. This list box contains a maximum of 75 user names. You
can use the search feature to find a specific user if there are more than 75
users.
A - Administrator
S - Supervisor.
Do the following:
a.
Select a User ID in the CMUsers list.
Note
Remote Monitoring uses Supervisor User IDs containing numeric
characters, only.
b.
Deselect the A-Administrator checkbox and select the S- Supervisor
checkbox.
Use the arrow icon to move the User ID to the CRS Administrator /
c.
Supervisor list.
Chapter 4
Provisioning Cisco Unified CCX

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