Adding Application Triggers - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Chapter 6 Configuring Cisco Applications
Field
Operator Extension
Default Script
Step 4
Step 5

Adding Application Triggers

Description
The extension of the agent being monitored.
Accept System Default. The default script is executed if an error occurs with
the configured application script.
Click Add.
The Remote Monitoring web page refreshes, the Add New Trigger hyperlink
appears on the navigation bar, and a dialog box opens with the following message:
The operation has been executed successfully
Click OK to close the dialog box.
Your next step is to add a trigger for the application (see
Triggers, page 6-17).
Related Topics
About CRS Applications, page 6-2
•
Configuring Cisco Script Applications, page 6-3
•
• Configuring the Busy Application, page 6-6
Configuring the Ring-No-Answer Application, page 6-8
•
• Configuring the Unified ICME Post-Routing Application, page 6-10
Configuring the Unified ICME Translation-Routing Application, page 6-13
•
After adding a new Cisco application, you need to add one or more triggers so that
the application can respond to JTAPI calls and/or HTTP requests.
Triggers are specified signals that invoke application scripts in response to
incoming contacts. The CRS system uses JTAPI triggers to trigger responses to
telephone calls and HTTP triggers to respond to HTTP requests.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Adding Application Triggers
Adding Application
6-17