Creating A Team Supervisor - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Creating, Modifying, and Deleting Teams
Note

Creating a Team Supervisor

Step 1
Step 2
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
4-40
All agents that are not specifically configured to be part of any team belong to the
default team. A default team is created automatically by the system; you cannot
delete it.
This section describes:
• Creating a Team Supervisor, page 4-40
Creating Teams, page 4-41
•
Modifying Agents on Teams, page 4-42
•
Deleting a Team, page 4-43
•
Use the User Management web page to assign supervisor privileges to a user.
Procedure
From the CRS Administration menu bar, choose Tools > User Management.
Do the following:
Select a User ID in the CMUsers list.
a.
b. Select the S- Supervisor checkbox.
Use the arrow icon to move the User ID to the CRS Administrator /
c.
Supervisor list.
Click Update.
d.
The system lists the existing Administrators and Supervisors.
Chapter 4 Provisioning Cisco Unified CCX