Unified Ccx Subsystem Provisioning Checklist - Cisco CRS-1 - Carrier Routing System Router Administration Manual

About Unified CCX

Unified CCX Subsystem Provisioning Checklist

Step Task
Step 1 Provisioning the RM JTAPI provider to allow the RmCm
Subsystem to be in service.
Step 2 Configuring Unified CM users who will be agents in
your Unified CCX system.
Warning
Step 3 Creating resource groups.
Step 4 Creating skills—if you are using Unified CCX Enhanced
or Premium.
Step 5 Assigning agents to resource groups and assigning skills
to agents.
Step 6 Creating Contact Service Queues.
Step 7 Provisioning Remote Monitoring—if you are using
Unified CCX Premium.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
4-4
To provision the Unified CCX subsystem, complete the following tasks:
Do not configure Unified CM users using
administrator/ciscocisco as the user
name/password combination when logging
into the CRS Administrator. Doing so may
restrict the Unified CM when shared across
multiple Cisco CRS servers.
Chapter 4 Provisioning Cisco Unified CCX
For instructions, see
"Configuring the RM JTAPI
Provider" section on page 4-5
"Configuring Unified CM for
Unified CCX" section on
page 4-7
"Creating, Modifying, and
Deleting Resource Groups"
section on page 4-12
"Creating, Modifying, and
Deleting Skills" section on
page 4-15
"Configuring Agents" section
on page 4-17
"Creating, Modifying, and
Deleting CSQs" section on
page 4-24
"Configuring and Using
Remote Monitoring" section on
page 4-35