Getting Started - IBM pSeries 670 Service Manual

v Temporary hardware errors
v Undetermined hardware errors
v Informational hardware errors
Errors that require service are reported to the HMC as serviceable events. Because the HMC stores these
serviceable events for 90 days and then discards them, it is important to have the partition and HMC date
and time set correctly. For instance, if the date on a partition's software is set 90 days behind the HMC's
set time, the serviceable events reported by this partition are immediately discarded. For more information
about setting the HMC's date and time, see the IBM Hardware Management Console for pSeries
Installation and Operations Guide, order number SA38-0590. To set the partition's date and time, see the
documentation provided with the operating system that is running on that partition.

Getting Started

When you are setting up Service Focal Point, keep the following in mind:
v If the time configured on a partition is 90 days older than time configured on the HMC, serviceable
events cannot be reported.
v Verify that the HMC host names are defined. For more information about using fully qualified and short
host names, see IBM Hardware Management Console for pSeries Installation and Operations Guide,
order number SA38-0590.
v If you need to add or change a partition name, see the IBM Hardware Management Console for pSeries
Installation and Operations Guide, order number SA38-0590.
Testing Error Reporting
To ensure that Service Focal Point is configured correctly, generate a test error by doing the following:
1. In the partition, run diagnostics to test the managed system's operator panel.
2. When the diagnostics window asks you if you see 0000 on the managed system's operator panel,
select NO. This action generates an error.
3. In the SRN window, press Enter to proceed.
4. When the system asks you if you want the error sent to Service Focal Point, select YES.
5. Type F3 to exit diagnostics.
6. Wait for one minute while the managed system sends the error to Service Focal Point.
7. Check the Serviceable Event window to ensure that the error was sent to Service Focal Point and that
Service Focal Point reported the error. For more information about working with serviceable events,
see "Working With Serviceable Events" on page 7.
Service Focal Point Settings
The Service Focal Point Settings task in the HMC Contents area allows you to configure your Service
Focal Point application.
Note: The Advanced Operator, Operator, and Viewer roles have read-only access to the following tasks.
Automatic Call-Home Feature: You can configure the HMC to automatically call an appropriate service
center when it identifies a serviceable event.
To enable or disable the call-home feature, you must be a member of one of the following roles:
v System Administrator
v Service Representative
To enable or disable the call-home feature for one or more systems, do the following:
Note: It is strongly recommended that you not disable the call-home feature. When you disable the
call-home feature, serviceable events are not automatically reported to the service representative.
1. In the Navigation area, click the Service Applications icon.
Chapter 1. Reference Information
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