Page 1 ERserver pSeries 630 Model 6C4 and Model 6E4 User’s Guide SA38-0606-00...
Page 3 ERserver pSeries 630 Model 6C4 and Model 6E4 User’s Guide SA38-0606-00...
Page 4 A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send comments electronically, use this commercial internet address: aix6kpub@austin.ibm.com. Any information that you supply may be used without incurring any obligation to you.
Page 5: Table Of Contents
Contents Safety Notices . Rack Safety Instructions . Electrical Safety . Laser Safety Information . Laser Compliance . Data Integrity and Verification . About This Book . ISO 9000 . Online Publications Related Publications . Ergonomic Information . Trademarks . Chapter 1.
Page 6 Updating System Firmware From the Service Processor Menus Updating System Firmware from the AIX Service Aids . Updating System Firmware from the AIX Command Line . Updating System Firmware from a NIM Server . Recovery Mode Configuring and Deconfiguring Processors or Memory .
Page 7 Identifying the Terminal Type to the Diagnostics Programs . Undefined Terminal Types . Running Online Diagnostics from CD-ROM Running Standalone Diagnostics from a Network Installation Management (NIM) Server . Running Online Diagnostics Running the Diagnostics from a TTY Terminal Online Diagnostics Mode of Operation .
Page 8 Add Resource to Resource List . AIX Shell Prompt Analyze Adapter Internal Log. Backup and Restore Media . Certify Media . Change Hardware Vital Product Data . Configure Dials and LPF Keys . Configure ISA Adapter . Configure Reboot Policy . Configure Remote Maintenance Policy Configure Ring Indicate Power-On Policy.
Page 9 Update System or Service Processor Flash . 7135 RAIDiant Array Service Aid Command Examples 7318 Serial Communications Network Server Service Aid . Chapter 7. Verifying the Hardware Operation Running System Verification When Not Connected to an Hardware Management Console (HMC) .
Page 10 Generic Modem Configuration Files Specific Modem Configuration Files Configuration File Selection . Examples for Using the Generic Sample Modem Configuration Files Customizing the Modem Configuration Files . IBM 7852-400 DIP Switch Settings . Xon/Xoff Modems Ring Detection Terminal Emulators . Recovery Procedures .
Page 11: Safety Notices
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury.
Page 12: Electrical Safety
Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation. When using or servicing your system keep the following in mind: v The ac power interface connector is considered the main power disconnect device. v This system has redundant power supply capabilities, meaning that it has the ability to have two power supplies running simultaneously in the same system unit.
Page 13: Laser Safety Information
CAUTION: All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation, user maintenance, or prescribed service conditions. Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels.
Page 14 pSeries 630 Model 6C4 and Model 6E4 User’s Guide...
Page 15: Data Integrity And Verification
Users should periodically check the IBM support websites for updated information and fixes applicable to the system and related software.
Page 16 pSeries 630 Model 6C4 and Model 6E4 User’s Guide...
Page 17: About This Book
ISO 9000 registered quality systems were used in the development and manufacturing of this product. Online Publications IBM Eserver pSeries publications are available online. To access the online books, visit our Web site at: http://www.ibm.com/servers/eserver/pseries/library/hardware_docs/ Related Publications The following publications provide additional information about your system unit:...
Page 18: Ergonomic Information
The Healthy Computing Web site gives ergonomic guidelines to help you understand the ergonomic considerations that you should know when working at a computer workstation. The address is: http://www.us.pc.ibm.com/healthycomputing Trademarks The following terms are trademarks of International Business Machines Corporation in...
Page 19: Chapter 1. Introducing The System
Processors v One and two-way cards with POWER4 1.0 GHz microprocessors. Note: Only a single 1-way card is allowed per server at one time; therefore, a 3-way configuration is unavailable. v An upgrade from a 1-way (FC 5131) to a 2-way (FC 5132) is available by feature conversion.
Page 20: Memory
Memory v 1 GB to 32 GB ECC DDR SDRAM memory v Memory DIMMs plug into the processor cards (8 DIMM slots per card). v DIMMs must be populated in quads (a single memory feature contains four DIMMs). v Memory quads may be different memory sizes. v A system with a single processor card (1- or 2-way) may have a maximum of 16 GB of memory based on the maximum memory feature available.
Page 21: Operator Panel
Operator Panel v 32-character LED diagnostics display v LEDs for power on, attention, SCSI activity, and LAN activity v Buttons for power on, system reset, and service processor reset System Reset Dumps AIX (if dump is enabled) and reboots. Service Processor Reset Resets the service processor (standby mode).
Page 22: Security Features
Security Features Model 6C4 and Model 6E4 allow you to set the following types of passwords to limit access to these systems: v General-access password - set only from the service processor menus. It provides limited access to the service processor menus and is usually available to all users who are allowed to power on the system.
Page 23 Model 6E4 1 Operator Panel 2 Front Serial Connector 3 IDE CD-ROM Drive 4 Media Bay 5 Hot-Plug Disk Drives Chapter 1. Introducing the System...
Page 24: Rear View
Rear View Model 6C4 1 4 PCI slots 64-Bit 2 Redundant Power Cable Receptacle 3 Primary Power Cable Receptacle 4 System Power Control Network Connector SPCN2 5 System Power Control Network Connector SPCN1 6 Parallel Connector 7 Hardware Management Console Connector HMC2 8 Hardware Management Console Connector...
Page 25 Model 6E4 1 4 PCI slots 64-Bit 2 Redundant Power Cable Receptacle 3 Primary Power Cable Receptacle 4 System Power Control Network Connector SPCN2 5 System Power Control Network Connector SPCN1 6 Parallel Connector 7 Hardware Management Console Connector HMC2 8 Hardware Management Console Connector HMC1...
Page 26: Operator Panel
Operator Panel 1 Power-On Button 2 Power-On LED 3 Attention LED 4 SCSI Port Activity LED 5 Ethernet Port Activity LED pSeries 630 Model 6C4 and Model 6E4 User’s Guide 6 Operator Panel Display 7 (FS1) Front Serial Connector (RJ48 Connector) 8 Service Processor Reset Switch (Pinhole) 9 System Reset Button...
Page 27: Chapter 2. Using The System
Chapter 2. Using the System This chapter provides information on how to start and use the system. Starting the System Unit 1. Set the power switches of the attached devices to On. Note: When the system is plugged in but not powered on, the Power-On LED flashes slowly.
Page 28: Operator Panel
Operator Panel 1 Power-On Button 2 Power LED 3 Attention LED 4 SCSI Port Activity 5 Ethernet Port Activity Number 1 Power-On Button 2 Power LED 3 Attention LED 4 SCSI Port Activity 5 Ethernet Port Activity 6 Operator Panel Display 7 Front Serial Connector 8 Service Processor Reset 9 System Reset Button...
Page 29: Component Leds
Component LEDs Individual LEDs are located on or near the failing components. The LEDs are located either on the component itself or on the carrier of the component (for example, memory card, fan, memory module, CPU). LEDs are either green or amber. Green LEDs indicate one of two things: v Electrical power is present.
Page 30 Unit (FRU) Function Drawer Rack Indicator AC Input Attention System Unit Power Fans Identify Input Source Fault Power Supply (AC) DC Output Good Activity Disk Drives Remove (DASD) Identify Optional Media Activity Adapter Connectors (Slots) Identify pSeries 630 Model 6C4 and Model 6E4 User’s Guide Location Color Power and Packaging LEDs...
Page 31 Unit Location (FRU) Function Power and Packaging LEDs Memory Identify Processor DIMMs Housing (Top) Identify Backplane Backplane Processor Identify Processor Board Housing (Top) PCI Riser Identify PCI Riser Card Card Disk Drive Backplane PCI Adapter Table Inactivity Green + Amber (2 Green - Off LEDs) Amber - Off...
Page 32 Component RIO Port SCSI Port Ethernet Port Ethernet 1, Ethernet 2 For more about the Ethernet connections see the following illustration. pSeries 630 Model 6C4 and Model 6E4 User’s Guide Location Function Color Port LED Indicators Identify Amber Backplane (2x) Activity Operator Green...
Page 33: Resetting The Leds
1. Record the following information before calling for service: v Machine type and model number v Server serial number v Any error codes that appear in the operator panel display or console v The adapter or device containing the lit amber-colored LED 2.
Page 34: Using The Keyboards
Using the Keyboards There are several keyboards available for the system. The keyboards have various keys that enter data and control the cursor location. The keyboards can be engraved for the languages of various countries. The functions of each keyboard depend on the software used. The character sets for the keyboards are contained and explained in the documentation for your operating system.
Page 35: Using The Three-Button Mouse
Using the Three-Button Mouse The mouse is a hand-operated locating device. A three-button mouse is available for use with the system. Consult your application publication for the exact use of the three-button mouse. You can use the mouse to perform such functions as positioning a cursor, selecting items from a menu, or moving around in your document much easier and faster than if you used only the keyboard.
Page 36: Cleaning The Mouse
Rough surfaces collect contaminants that can be transferred to the interior of the mouse by the ball. Rough surfaces can also cause the pads located on the bottom of the mouse to prematurely wear. A deeply pitted surface could cause erratic operation of the mouse.
Page 37: Using The 3.5-Inch Diskette Drive
Using the 3.5-Inch Diskette Drive A 1.44 MB diskette drive is an optional feature for this system. Contact your sales representative before purchasing a diskette drive for this system. The 1.44 MB diskette drive can format, read, and write diskettes compatible with the following diskette drives: v 1.0 MB diskettes with 720 KB formatted data capacity v 2.0 MB diskettes with 1.44 MB formatted data capacity (High Density)
Page 38: Loading And Unloading The 3.5-Inch Diskette
Loading and Unloading the 3.5-Inch Diskette To load a diskette into the drive, insert the diskette in the diskette drive with the labeled metal shutter first. Push the diskette into the drive until you hear a click. The click indicates that the diskette is securely in position in the drive. To unload the diskette, push the diskette-unload button.
Page 39: Front View Of Cd-Rom Drive
Front View of CD-ROM Drive Understanding the Status Lights The status lights indicate the operational status of the drive. The various conditions are as follows: If light is: Blinking (green) On (amber) 1 Compact Disc Tray 2 Emergency Eject Hole 3 Load/Unload Button 4 Status Light 5 Volume Control...
Page 40: Handling Compact Discs
Handling Compact Discs Compact discs are high-density media that must be handled with care and kept clean to ensure that they remain readable. Use the following precautions to ensure reliability: v Hold the compact disc by the edges. Do not touch the surface of the compact disc. v To remove dust or fingerprints, wipe the compact disc from the center to the outside of the compact disc as shown, using a lint-free cloth.
Page 41: Loading A Compact Disc
Loading a Compact Disc To load a compact disc into the drive, do the following: 1. Press the Load/Unload button to open the tray. The tray slides out of the drive. 2. Place the compact disc in the tray with the label facing up. 3.
Page 42: Using The Service Processor And Service Director Features
Using the Service Processor and Service Director Features The service processor and service director features protect users against unnecessary system downtime by keeping support personnel (both internal and external) aware of any unexpected changes in the system environment. In combination, the two features provide a flexible solution to automated system maintenance.
Page 43: Service Director
A single system, accessible over the user network, can be used as the central server for all the other systems on the local area network (LAN) that are running the Service Director application. If the Service Director application on a...
Page 44 pSeries 630 Model 6C4 and Model 6E4 User’s Guide...
Page 45: Chapter 3. Using The Service Processor
Chapter 3. Using the Service Processor Notes: 1. Any section of this chapter that reference partioned systems or partitioning a system do not pertain to Model 6C4 or Model 6E4. 2. The information in this chapter regarding the configuring of serial ports, and modems attached to those serial ports, applies only to the serial ports (S1 and S2) on the CEC backplane (location U0.1-P1).
Page 46: Accessing The Service Processor Menus Locally
Accessing the Service Processor Menus Locally Service processor menus can be accessed by opening a virtual terminal window on the HMC, or by attaching an ASCII terminal to serial port 1 (S1) or serial port 2 (S2). After OK displays in the operator panel, press any key on the keyboard to signal the service processor.
Page 47: General User Menu
General User Menu The menu options presented to the general user are a subset of the options available to the privileged user. The user must know the general-access password, if one is set, to access this menu. GENERAL USER MENU 1.
Page 48 v Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators, which may include service processor checkpoints, IPL checkpoints, or AIX configuration codes, from the previous system boot. This information can be useful in diagnosing system faults. Note: If you are running one or more logical partitions, enter the partition ID (0-15) to display progress indicators for that partition since the last system boot.
Page 49: Privileged User Menus
Privileged User Menus The following menus are available to privileged users only. The user must know the privileged-access password, if one is set, to access these menus. Main Menu A listing at the top of the main menu contains the following: v Your system’s current firmware version v The firmware copyright notice v The system name given to your system during setup...
Page 50 Note: The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only. Service Processor Firmware VERSION: RH011007 Copyright 2001 IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3.
Page 51: Service Processor Setup Menu
Service Processor Setup Menu The following Service Processor Setup Menu is accessed from the Main Menu: SERVICE PROCESSOR SETUP MENU 1. Change Privileged Access Password 2. Change General Access Password 3. Enable/Disable Console Mirroring: Currently Enabled 4. Start Talk Mode 5.
Page 52: Passwords
Passwords Passwords can be any combination of up to eight alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first eight characters. The privileged-access password can be set from service processor menus or from System Management Services (SMS) utilities (see Chapter 4, “Using System Management Services”...
Page 53 v Change Privileged-Access Password Set or change the privileged-access password. It provides the user with the capability to access all service processor functions. This password is usually used by the system administrator or root user. v Change General-Access Password Set or change the general-access password. It provides limited access to service processor menus, and is usually available to all users who are allowed to power on the system, especially remotely.
Page 54 v OS Surveillance Setup Menu This menu can be used to set up operating system (OS) surveillance. OS Surveillance Setup Menu 1. Surveillance: Currently Enabled 2. Surveillance Time Interval: 2 minutes 3. Surveillance Delay: 2 minutes 98. Return to Previous Menu 0>...
Page 55 v Serial Port Snoop Setup Menu This menu can be used to set up serial port snooping, in which the user can configure serial port 1 as a ″catch-all″ reset device. From the service processor main menu, select option 1, service processor setup menu, then select option 8 (Serial Port Snoop Setup Menu).
Page 56 Scan Log Dump Setup Menu 1. Scan Log Dump Policy: Currently As Needed 2. Scan Log Dump Content: Currently As Requested 3. Immediate Dump 98. Return to Previous Menu 0> 1 Select from the following options: (As Needed=2, Always=3) Enter New Option: 0>...
Page 57 The scan log dump content can be set to the following: 1 = As Requested The processor run-time diagnostics will select the contents of the dump file based on the type of error that occurs. This is the default. 2 = Optimum The dump will include the smallest amount of information to diagnose a hardware error.
Page 58: System Power Control Menu
System Power Control Menu This menu is used to set power control options. Other menus that control boot options are available from this menu. SYSTEM POWER CONTROL MENU 1. Enable/Disable Unattended Start Mode: Currently Enabled 2. Ring Indicate Power-On Menu 3.
Page 59 v Ring Indicate Power-On Menu RING INDICATE POWER-ON MENU 1. Ring indicate power-on : Currently Enabled 2. Number of rings: Currently 3 30. Refresh Modem Settings 98. Return to Previous Menu Ring indicate power-on is enabled by default on both serial port 1 (S1) and serial port 2 (S2).
Page 60: Reboot/Restart Policy Setup Menu
v Reboot/Restart Policy Setup Menu The following menu controls the Reboot/Restart Policy: Reboot/Restart Policy Setup Menu 1. Number of reboot attempts: Currently 1 2. Use OS-Defined restart policy? Currently No 3. Enable supplemental restart policy? Currently Yes 4. Call-Out before restart: Currently Disabled 98.
Page 61 – Enable supplemental restart policy - The default setting is Yes. When set to Yes, the service processor restarts the system when the system loses control as detected by service processor surveillance, and either: The Use OS-Defined restart policy is set to No. The Use OS-Defined restart policy is set to Yes, and the operating system has no automatic restart policy.
Page 62 v Boot Mode Menu The Boot Mode Menu allows you to select a boot mode. Boot Mode Menu 1. Boot to SMS Menu: Currently Disabled 2. Service Mode Boot from Saved List: Currently Disabled 3. Service Mode Boot from Default List: Currently Disabled 4.
Page 63: System Information Menu
System Information Menu This menu provides access to system configuration information, error logs, system resources, and processor configuration. SYSTEM INFORMATION MENU 1. Read VPD Image from Last System Boot 2. Read Progress Indicators from Last System Boot 3. Read Service Processor Error Logs 4.
Page 64 v Read Service Processor Configuration Displays current service processor configuration. v Processor Configuration/Deconfiguration Menu Enable/Disable CPU Repeat Gard CPU repeat gard will automatically deconfigure a CPU during a system boot if a processor has failed BIST (power-on self-test), caused a machine check or check stop, or has reached a threshold of recoverable errors.
Page 65 Column 2 (0) Logical processor device number assigned by AIX. You can display these logical device numbers by issuing the following command on the AIX command line: lsdev -C | grep proc Column 3 (3.0) Processor address list used by the service processor. Column 4 (00) Error status of the processors.
Page 66 The default is enabled. For more information, see “Configuring and Deconfiguring Processors or Memory” on page 64. These menus allow the user to change the system memory configuration. If it is necessary to take one of the memory DIMMs offline, this menu allows you to deconfigure a DIMM, and then reconfigure the DIMM at a later time.
Page 67: Power Control Network Utilities Menu
1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure 4. Group integrity failure 5. Non-repeat-gardable error. The resource may be reconfigured on the next boot. An error status of 00 (for example, 3.16(00)) indicates that the memory DIMM has not had any errors logged against it by the service processor.
Page 68 If either value is not valid, a failure message displays on the console. Press Enter to return to the Power Control Network Utilities Menu. v LED Indicator Menu This menu displays the state of the processor subsystem disturbance/system attention LED. Use this menu to toggle the attention/fault LEDs between identify (blinking) and off.
Page 69: Language Selection Menu
Language Selection Menu The service processor menus and messages are available in various languages. This menu allows selecting languages in which the service processor and system firmware menus and messages are displayed. LANGUAGE SELECTION MENU 1. English 2. Francais 3. Deutsch 4.
Page 70: Call-In/Call-Out Setup Menu
Call-In/Call-Out Setup Menu Note: The information in this section regarding the configuring of serial ports, and modems attached to those serial ports, applies only to the serial ports (S1 and S2) on the CEC backplane (location U0.1-P1). These serial ports are normally used for call-in and call-out.
Page 71: Modem Configuration Menu
Modem Configuration Menu Note: This option applies only to a modem attached to serial port 1 (S1) or serial port 2 (S2) on the CEC backplane. The first two lines of the Modem Configuration Menu contain status of the current selections.
Page 72: Serial Port Selection Menu
Serial Port Selection Menu This menu allows you to enable or disable the call-in and call-out functions of each serial port in any combination. Serial Port Selection Menu 1. Serial Port 1 Call-Out: Currently Disabled 2. Serial Port 2 Call-Out: Currently Disabled 3.
Page 73: Telephone Number Setup Menu
Telephone Number Setup Menu Note: These menus are available, however, the function of calling out to report a system failure is normally handled by the Service Focal Point application running on the HMC. Use this menu to set or change the telephone numbers for reporting a system failure. Telephone Number Setup Menu 1.
Page 74: Call-Out Policy Setup Menu
v Customer Voice Telephone Number is the telephone number of a phone near the system or answered by someone responsible for the system. This is the telephone number left on the pager for callback. For test purposes, use a test number, which you can change later.
Page 75: Customer Account Setup Menu
Customer Account Setup Menu This menu allows users to enter information that is specific to their account. Customer Account Setup Menu 1. Customer Account Number: Currently Unassigned 2. Customer RETAIN Login userid: Currently Unassigned 3. Customer RETAIN login password: Currently Unassigned 98.
Page 76: System Power-On Methods
System Power-On Methods This section discusses the following system power-on methods: v Power-on Switch v Service Processor Menus Privileged users can power on the system by selecting the System Control Power Menu option from the main menu and then selecting the Power-on System option from the System Power Control Menu.
Page 77: Service Processor Reboot/Restart Recovery
Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is reinitialized.
Page 78 Use OS-Defined restart policy - The default setting is no. If set to yes, this causes the service processor to refer to the OS Automatic Restart Policy setting and take action (the same action the operating system would take if it could have responded to the problem causing the restart).
Page 79: System Firmware Updates
Always check the pSeries and RS/6000 Support Web site for the latest firmware images and update instructions. The Web address is: http://www.rs6000.ibm.com/support/micro If you cannot download from the Web, do the following: v If the system is running, but access to the Web is not available, see “System Firmware Update Using a Locally Available Image”...
Page 80: Determining The Level Of Firmware On The System
This can be done by using the ftp command to get the image from an ftp server or NFS-mounting the directory on the host system. The firmware updated file can also be transferred to the target system by backing up the image onto diskettes from another server and restoring it into the /tmp/fwupdate directory.
Page 81: Updating System Firmware From The Service Processor Menus
4. After the update file has been written to the /tmp/fwupdate directory, enter the following commands: cd /usr/lpp/diagnostics/bin ./update_flash -f /tmp/fwupdate/RRyymmdd.img Attention: commands are case-sensitive. Type them exactly as shown. You will be asked for confirmation to proceed with the firmware update and the required reboot.
Page 82: Updating System Firmware From A Nim Server
Updating System Firmware from a NIM Server Refer to “Running Standalone Diagnostics from a Network Installation Management (NIM) Server” on page 92. Recovery Mode If the service processor detects that its programming has been corrupted when it is powering up to standby mode, it will enter recovery mode. In recovery mode, it will ask for the firmware update diskettes by putting eight-digit codes on the operator panel.
Page 83: Run-Time Cpu Deconfiguration (Cpu Gard)
During boot time, the service processor does not configure processors or memory DIMMs that are marked “bad.” If a processor or memory DIMM is deconfigured, the processor or memory DIMM remains offline for subsequent reboots until it is replaced or repeat gard is disabled. The repeat gard function also provides the user with the option of manually deconfiguring a processor or memory DIMM, or re-enabling a previously deconfigured processor or memory DIMM.
Page 84: Operating System Surveillance
Operating System Surveillance Operating system surveillance provides the service processor with a means to detect hang conditions, as well as hardware or software failures, while the operating system is running. It also provides the operating system with a means to detect a service processor failure caused by the lack of a return heartbeat.
Page 85: Call-Out (Call-Home)
3. To call out before restart, set Call-out before restart to ENABLED from the Reboot/Restart Policy Setup menu. Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they will return an error message when they do not get the expected response from another modem.
Page 86: Console Mirroring
Console Mirroring Console mirroring allows a user on one serial port to monitor the service processor activities on another serial port. This can be done on the locally attached HMC virtual terminal window or windows remotely attached through modems. Console mirroring is supported on any combination of locally or remotely attached monitors.
Page 87: Service Processor Error Logs
Service Processor Error Logs The service processor error logs, an example of which follows, contain error conditions detected by the service processor. 1. 11/30/99 19:41:56 Service Processor Firmware Failure B1004999 Enter error number for more details. Press Return to continue, or x to return to menu. Press "C"...
Page 88: Lcd Progress Indicator Log
LCD Progress Indicator Log The following is an example of the LCD progress indicator log. It shows the types of entries that can appear in the log, and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). B0FF 0539..17 0538..17...
Page 89: Service Processor Operational Phases
Service Processor Operational Phases This section provides a high-level flow of the phases of the service processor. Pre-Standby Phase This phase is entered when the system is connected to a power source. The system may or may not be fully powered on. This phase is exited when the power-on self-tests (POSTs) and configuration tasks are completed.
Page 90: Standby Phase
Standby Phase The standby phase can be reached in either of the following ways: v With the system off and power connected (the normal path), recognized by OK in the LCD display. v With the system on after an operating system fault, recognized by an 8-digit code in the LCD display.
Page 91: Bring-Up Phase
Bring-Up Phase The bring-up phase components are as follows: v Retry Request Check The service processor checks to see if the previous boot attempt failed. If the specified number of failures are detected, the service processor displays an error code and places an outgoing call to notify an external party if the user has enabled this option.
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Page 93: Chapter 4. Using System Management Services
Chapter 4. Using System Management Services Use the system management services menus to view information about your system or partition, and to perform tasks such as setting a password, changing the boot list, and setting the network parameters. To start the text-based System Management Services, press the number 1 key on the terminal or in the virtual terminal window on the HMC after the word keyboard appears and before the word speaker appears.
Page 94: Select Language
When there is more than one page of information to display, there are two additional navigation keys: Display the next page of the list. Display the previous page of the list. Note: The lowercase navigation key has the same effect as the uppercase key that is shown on the screen.
Page 95: Change Password Options
Change Password Options The Change Password Options menu enables you to select from password utilities. Password Utilities 1 Set Privileged-Access Password 2 Remove Privileged-Access Password -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigation key: _ Set Privileged-Access Password...
Page 96: Setup Remote Ipl (Initial Program Load)
To change IP parameters, type the number of the parameters for which you want to change the value. Attention: If the client system and the server are on the same subnet, set the gateway IP address to [0.0.0.0]. pSeries 630 Model 6C4 and Model 6E4 User’s Guide X = eXit System Management Services [000.000.000.000]...
Page 97 Selecting the Adapter Parameters option allows you to view an adapter’s hardware address, as well as configure network adapters that require setup. A menu similar to the following displays. Device 1. 10/100 Ethernet Adapter 4:U0.1-P1-I4/E1 2. 10/100 Ethernet Adapter Integrated:U0.1-P1/E1 3.
Page 98 Selecting the Data Rate option allows you the change the media employed by the Ethernet adapter: Data Rate 1. 10 Mbps 2. 100 Mbps 3. Auto -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigation key: _ Selecting the Full Duplex option allows you to change how the Ethernet adapter...
Page 99 Adapter Parameters Device 1. 10/100 Ethernet Adapter 4:U0.1-P1-I4/E1 2. 10/100 Ethernet Adapter Integrated:U0.1-P1/E1 3. High Speed Token-Ring Adapter 1:U0.1-P1-I1/T1 4. Gigabit Ethernet PCI Adapter 3:U0.1-P1-I3/E1 -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigation key: _ After selecting an adapter, you will be asked to set the parameters for the adapter;...
Page 100: Change Scsi Settings
After choosing which adapter to use to ping the remote system, and setting its parameters, you must provide the addresses needed to communicate with the remote system. Ping Test 1. Client IP Address 2. Server IP Address 3. Gateway IP Address 4. Subnet Mask 5. Execute Ping Test --------------------------------------------------------------------------------------------------...
Page 101: Select Console
Select Console The Select Console Utility allows the user to select which console the user would like to use to display the SMS menus. This selection is only for the SMS menus and does not affect the display used by the AIX operating system. Follow the instructions that display on the screen.
Page 102 If option 1 is selected, the following menu is displayed: Select Device Type 1. Diskette 2. Tape 3. CD/DVD 4. IDE 5. Hard Drive 6. Network 7. None 8. List All Devices -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen -------------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigation key: _...
Page 103 If List All Devices is selected, a menu similar to the following displays, depending on the devices that are installed in the system: Select Device Device Current Device Number Position Name SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-A8,0) SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-A9,0) SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-Aa,0) None 5.
Page 104: Select Boot Devices
Select Boot Devices Select this option to view and change the customized boot list, which is the sequence of devices read at startup. Configure Boot Device Order 1. Select 1st Boot Device 2. Select 2nd Boot Device 3. Select 3rd Boot Device 4.
Page 105 When a device type is selected, such as item 1, a Select Task menu will be displayed. The following is an example of that menu for a hard disk. Select Task SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-A8,0) 1. Information 2. Set Boot Sequence: Configure as 1st Boot Device -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu...
Page 106: Display Current Settings
Display Current Settings This option displays the current setting of the customized boot list. An example of this menu, with one device in the boot list, follows. Current Boot Sequence 1. SCSI 18200 MB Harddisk (loc=U0.1-P1/Z1-A8,0) None None None None -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu...
Page 107: Multiboot Startup
Multiboot Startup Multiboot Startup toggles the multiboot startup flag, which controls whether the multiboot menu is invoked automatically on startup. Exiting System Management Services After you have finished using the system management services, type x (for exit) at the Utilities menu to boot your system or partition. On all other screens, typing x returns you to the previous screen.
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Page 109: Chapter 5. Using The Standalone And Online Diagnostics
AIX error log or the AIX configuration data. Online diagnostics, when installed, are resident with AIX on the disk or server. They can be booted in single user mode (called service mode ), run in maintenance mode (called maintenance mode ), or run concurrently (called concurrent mode ) with other applications.
Page 110: Undefined Terminal Types
A client system connected to a network with a Network Installation Management (NIM) server is capable of booting standalone diagnostics from the NIM server if the client system is registered on the NIM server, and the NIM boot settings on both the NIM server and the client system are correct.
Page 111: Nim Server Configuration
4. The Control state (Cstate) for standalone clients on the NIM server should be kept in the diagnostic boot has been enabled state. 5. On the client system, the NIM server network adapter can be put in the bootlist after the boot disk drive. This allows the system to boot in standalone diagnostics from the NIM server should there be a problem booting from the disk drive.
Page 112: Client Configuration And Booting Standalone Diagnostics From The Nim Server
(SMS) and should be referred to for information on setting these parameters. 10. If the NIM server is set up to allow the pinging of the client system, use the ping option in the RIPL utility to verify that the client system can ping the NIM server.
Page 113 The bootlist on the client might be incorrect. v Cstate on the NIM server might be incorrect. v There might be network problems preventing you from connecting to the NIM server. Verify the settings and the status of the network. If you continue to have problems, refer to ″Boot Problems/Concerns″...
Page 114: Running Online Diagnostics
The diagnostics cannot be loaded on a system (client) from a server if that system is not set up to IPL from a server over a network, or the server has not been setup to allow a service mode IPL of the diagnostics. When the system is set up to IPL from a server, the diagnostics are executed in the same manner as they are from disk.
Page 115: Running The Diagnostics From A Tty Terminal
If the diagnostics were loaded from disk or a server, you must shut down the AIX operating system before powering off the system unit to prevent possible damage to disk data. This is done in one of two ways: –...
Page 116: Running The Online Diagnostics In Service Mode (Service Mode Ipl)
Running the Online Diagnostics in Service Mode (Service Mode IPL) Service mode provides the most complete checkout of the system resources. This mode also requires that no other programs be running on the system. All supported system resources except the SCSI adapter and the disk drives used for paging can be tested.
Page 117: Running The Online Diagnostics In Concurrent Mode
Running the Online Diagnostics in Concurrent Mode Use concurrent mode to run online diagnostics on some of the system resources while the system is running normal system activity. Because the system is running in normal operation, the following resources cannot be tested in concurrent mode: v SCSI adapters connected to paging devices v Disk drive used for paging...
Page 118: Running The Online Diagnostics In Maintenance Mode
Running the Online Diagnostics in Maintenance Mode Maintenance mode runs the online diagnostics using the customer’s version of the AIX operating system. This mode requires that all activity on the operating system be stopped so the online diagnostics have most of the resources available to check. All of the system resources except the SCSI adapters, memory, processor, and the disk drive used for paging can be checked.
Page 119: Running System Verification When Connected To A Hardware Management Console (Hmc)
8. Select Power On. 9. Select the Power on Diagnostic Stored Boot list option (refer to Full System Management Tasks in the IBM Hardware Management Console for pSeries Operations Guide , order number SA38-0590, for more information on full system partitions).
Page 120: Step 2. Running The Verification Procedure
Step 2. Running the Verification Procedure When the Diagnostic Operating Instructions display, do the following to run system verification: 1. Press Enter. 2. If the terminal type has not been defined, you must use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics.
Page 121: Standalone Diagnostic Operation
Standalone Diagnostic Operation Use standalone diagnostics to test the system when the online diagnostics are not installed and as a method of testing the disk drives and other resources that cannot be tested by the online diagnostics. Note: Error log analysis is not done by the standalone diagnostics. If running from the diagnostic CD-ROM, the CD-ROM drive and the SCSI controller that controls it cannot be tested by the standalone diagnostics.
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Page 123: Chapter 6. Introducing Tasks And Service Aids
Chapter 6. Introducing Tasks and Service Aids The AIX diagnostic package contains programs that are called tasks . Tasks can be thought of as performing a specific function on a resource; for example, running diagnostics or performing a service aid on a resource. This chapter describes the tasks available in AIX diagnostics version 4.2 and later.
Page 124: Tasks
Tasks The following tasks are described in this chapter: v Add Resource to Resource List v AIX Shell Prompt v Analyze Adapter Internal Log v Backup and Restore Media v Certify Media v Change Hardware Vital Product Data v Configure Dials and LPF Keys v Configure ISA Adapters v Configure Reboot Policy v Configure Remote Maintenance Policy...
Page 125: Add Resource To Resource List
Update Disk-Based Diagnostics v Update System or Service Processor Flash v 7135 RAIDiant Array Service Aids v 7318 Serial Communication Network Server Add Resource to Resource List Use this task to add resources back to the resource list. Note: Only resources that were previously detected by the diagnostics and deleted from the Diagnostic Test List are listed.
Page 126: Analyze Adapter Internal Log
Analyze Adapter Internal Log The PCI RAID adapter has an internal log that logs information about the adapter and the disk drives attached to the adapter. Whenever data is logged in the internal log, the device driver copies the entries to the AIX system error log and clears the internal log. The Analyze Adapter Internal Log service aid analyzes these entries in the AIX system error log.
Page 127: Certify Media
Certify Media This task allows the selection of diskette, DVD-RAM media, or hard files to be certified. Normally, this is done under the following conditions: v To determine the condition of the drive and media v To verify that the media is error-free after a Format Service Aid has been run on the media Normally, run certify if, after running diagnostics on a drive and its media, no problem is found, but you suspect that a problem still exists.
Page 128 v Certify Hardfile Attached to a Non-RAID SCSI Adapter This selection reads all of the ID and data fields. It checks for bad data and counts all errors encountered. If there are unrecovered data errors that do not exceed the threshold value, the hard file must be formatted and certified.
Page 129 To use the Erase Disk option, specify the number (0-3) of patterns to be written. The patterns are written serially; that is, the first pattern is written to all blocks. Then the next pattern is written to all blocks, overlaying the previous pattern. A random pattern is written by selecting the Write Random Pattern option.
Page 130: Change Hardware Vital Product Data
This task can be run directly from the AIX command line. See the command syntax: diag -c -d deviceName -T "format [-s* fmtcert | erase -a {read | write}] [-F]* Flag Description fmtcert Formats and certifies the disk. erase Overwrites the data on the disk. Available in no-console mode only.
Page 131: Configure Dials And Lpf Keys
Configure Dials and LPF Keys Note: The Dials and LPF Keys service aid is not supported in standalone mode (CD-ROM and NIM) on systems with 32 MB or less memory. If you have problems in standalone mode, use the hardfile-based diagnostics. This service aid provides a tool for configuring and removing dials and LPF keys to the asynchronous serial ports.
Page 132: Configure Reboot Policy
Configure Reboot Policy This service aid controls how the system tries to recover from a system crash. Use this service aid to display and change the following settings for the Reboot Policy. Note: Because of system capability, some of the following settings might not be displayed by this service aid.
Page 133: Configure Remote Maintenance Policy
If the system was powered-on when the ac loss occurred, the system reboots when power is restored. If the system was powered-off when the ac loss occurred, the system remains off when power is restored. You can access this service aid directly from the AIX command line, by typing: /usr/lpp/diagnostics/bin/uspchrp -b Configure Remote Maintenance Policy The Remote Maintenance Policy includes modem configurations and phone numbers to...
Page 134 This is the number of the System Administration Center computer (catcher) that receives problem calls from systems. Contact the system administrator for the correct telephone number to enter here. v Digital Pager Phone Number In Event of Emergency This is the number for a pager carried by someone who responds to problem calls from your system.
Page 135: Configure Ring Indicate Power-On Policy
Configure Ring Indicate Power-On Policy This service aid allows the user to power-on a system by telephone from a remote location. If the system is powered off, and Ring Indicate Power On is enabled, the system powers on at a predetermined number of rings. If the system is already on, no action is taken.
Page 136: Create Customized Configuration Diskette
Create Customized Configuration Diskette This selection invokes the Diagnostic Package Utility Service Aid, which allows the user to create a standalone diagnostic package configuration diskette. The Standalone Diagnostic Package Configuration Diskette allows the following to be changed from the console: v Default refresh rate for a low function terminal (LFT) The refresh rate used by the standalone diagnostic package is 60 Hz.
Page 137: Disk To Disk Copy
Disk to Disk Copy This selection allows you to recover data from an old drive when replacing it with a new drive. The service aid recovers all logical volume manager (LVM) software reassigned blocks. To prevent corrupted data from being copied to the new drive, the service aid stops if an unrecoverable read error is detected.
Page 138: Display/Alter Sector
To use this service aid, both the old and new disks must be installed in or attached to the system with unique SCSI addresses. This requires that the new disk drive SCSI address must be set to an address that is not currently in use and the drive be installed in an empty location.
Page 139: Display Configuration And Resource List
Display Configuration and Resource List If a device is not included in the Test List or if you think a Diagnostic Package for a device is not loaded, check by using the Display Configuration and Resource List task. If the device you want to test has a plus (+) sign or a minus (-) sign preceding its name, the Diagnostic Package is loaded.
Page 140: Display Machine Check Error Log
Display Machine Check Error Log Note: The Machine Check Error Log Service Aid is available only on Standalone Diagnostics. When a machine check occurs, information is collected and logged in an NVRAM error log before the system unit shuts down. This information is logged in the AIX error log and cleared from NVRAM when the system is rebooted from the hard disk, LAN, or standalone media.
Page 141: Display Or Change Diagnostic Run-Time Options
Display or Change Diagnostic Run-Time Options The Display or Change Diagnostic Run-Time Options task allows the diagnostic run-time options to be set. Note: The run-time options are used only when selecting the Run Diagnostic task. The run-time options are: v Display Diagnostic Mode Selection Menus This option allows the user to turn on or off displaying the DIAGNOSTIC MODE SELECTION MENU (the default is on).
Page 142: Display Previous Diagnostic Results
Display Previous Diagnostic Results Note: This service aid is not available when you load the diagnostics from a source other than a hard disk drive or a network. This service aid allows a service representative to display results from a previous diagnostic session.
Page 143: Display Software Product Data
Display Software Product Data This task uses SMIT to display information about the installed software and provides the following functions: v List Installed Software v List Applied but Not Committed Software Updates v Show Software Installation History v Show Fix (APAR) Installation Status v List Fileset Requisites v List Fileset Dependents v List Files Included in a Fileset...
Page 144: Examples
Flag Description List the sensors and their values in a text format. List the sensors and their values in a numerical format. For each sensor, the following numerical values are displayed as: token index status measured value location code -t token Specifies the sensor token to query.
Page 145: Display Test Patterns
Display Test Patterns This service aid provides a means of adjusting system display units by providing displayable test patterns. The user works through a series of menus to select the display type and test pattern. After the selections are made, the test pattern displays. Display USB Devices The following are the main functions of this service aid: v Display a list of USB controllers on an adapter.
Page 146: Download Microcode To A Pci Fc-Al Adapter
Download Microcode to a PCI FC-AL Adapter Microcode installation occurs while the adapter and attached drives are available for use. It is recommended that a current backup be available and the installation be scheduled during a non-peak production time period. Note: If the source is diskette, the diskette must be in a backup format and the image stored in the /etc/microcode directory.
Page 147: Download Microcode To Other Devices
Download Microcode to Other Devices See the following command syntax: diag -c -d device_name -T "download [-s diskette] [-l previous] [-F]" Flag Description Force the download microcode even if the current level is unavailable on the source. Microcode level. The default is latest. Source of the new microcode.
Page 148: Flash Sk-Net Fddi Firmware
Flash SK-NET FDDI Firmware This task allows the Flash firmware on the SysKonnect SK-NET FDDI adapter to be updated. Format Media This task allows the selection of diskettes, hardfiles, or optical media to be formatted. Each selection is described below. Hardfile Attached to SCSI Adapter (non-RAID) v Hardfile Format Writes all of the disk.
Page 149: Hardfile Attached To Pci Scsi Raid Adapter
5. When the drive is no longer needed and is to be erased, run the same version of the Erase Disk selection that was used in step 2. Note: Using the same version of the service aid is only critical if any bad blocks were found in step 3.
Page 150: Diskette Format
This task can be run directly from the AIX command line. See the following command syntax: diag -c -d deviceName -T "format [-s {initialize | fmtcert} ]" Option Description initialize Formats media without certifying fmtcert Formats and certifies the media Diskette Format This selection formats a diskette by writing patterns to it.
Page 151: V Pci Hot-Plug Manager
The Hot-Plug Task has a restriction when running in Standalone or Online Service mode; new devices cannot be added to the system unless there is already a device with the same FRU part number installed in the system. This restriction exists because the device software package for the new device cannot be installed in Standalone or Online Service mode.
Page 152 The Replace/Remove a PCI Hot Plug Adapter function is used to prepare a slot for adapter exchange. The function lists all the PCI slots that support hot plug and are occupied. The list includes the slot’s physical location code and the device name of the resource installed in the slot.
Page 153: Scsi Hot Swap Manager
More detailed information concerning PCI Hot-Plug Manager can be found in the AIX System Management Guide: Operating System and Devices . SCSI Hot Swap Manager This task was known as ″SCSI Device Identification and Removal″ or ″Identify and Remove Resources″ in previous releases. This task allows the user to identify, add, remove, and replace a SCSI device in a system unit that uses a SCSI Enclosure Services (SES) device.
Page 154: Raid Hot Plug Devices
The Configure Added/Replaced Devices function runs the configuration manager on the parent adapters that had child devices added or removed. This function ensures that the devices in the configuration database are configured correctly. Standalone Diagnostics has restrictions on using the SCSI Hot Plug Manager. For example: v Devices being used as replacement devices must be exactly the same type of device as the device being replaced.
Page 155: Periodic Diagnostics
Periodic Diagnostics This selection provides a tool for configuring periodic diagnostics and automatic error log analysis. You can select a hardware resource to be tested once a day, at a user-specified time. Hardware errors logged against a resource can also be monitored by enabling automatic error log analysis.
Page 156: Run Diagnostics
Run Diagnostics The Run Diagnostics task invokes the Resource Selection List menu. When the commit key is pressed, diagnostics are run on all selected resources. The procedures for running the diagnostics depend on the state of the diagnostics run-time options. See “Display or Change Diagnostic Run-Time Options” on page 123. Run Error Log Analysis The Run Error Log Analysis task invokes the Resource Selection List menu.
Page 157: Exerciser Commands (Cmd)
option, additional menus, pop-ups and prompts may appear for each resource. Read any text and carefully fill out any prompts before committing. The System Exerciser Main Menu then displays. From this menu, the exercisers can be activated through option 1 where they will continuously run until halted (option 2) or exited (option x). See also the help text for information on how to use other available options.
Page 158: Memory Exerciser
Memory Exerciser The memory exercisers are labeled mem x , where x is a number for the exerciser. Multiple exercisers can be active. The memory exerciser requests as many memory buffers as possible from AIX. The exerciser then fills the memory buffers with specified bit patterns, then reads and compares the memory buffers to the specified bit patterns.
Page 159: Save Or Restore Hardware Management Policies
Save or Restore Hardware Management Policies Use this service aid to save or restore the settings from Ring Indicate Power-On Policy, Surveillance Policy, Remote Maintenance Policy and Reboot Policy. The following options are available: v Save Hardware Management Policies This selection writes all of the settings for the hardware-management policies to the following file: /etc/lpp/diagnostics/data/hmpolicies v Restore Hardware Management Policies This selection restores all of the settings for the hardware-management policies from...
Page 160: Scsi Bus Analyzer
SCSI Bus Analyzer This service aid allows you to diagnose a SCSI bus problem in a freelance mode. To use this service aid, the user should understand how a SCSI bus works. Use this service aid when the diagnostics cannot communicate with anything on the SCSI bus and cannot isolate the problem.
Page 161: Scsd Tape Drive Service Aid
SCSD Tape Drive Service Aid This service aid allows you to obtain the status or maintenance information from a SCSD tape drive. Not all models of SCSD tape drive are supported. The service aid provides the following options: v Display time since a tape drive was last cleaned. The time since the drive was last cleaned displays on the screen, as well as a message regarding whether the drive is recommended to be cleaned.
Page 162: Spare Sector Availability
Spare Sector Availability This selection checks the number of spare sectors available on the optical disk. The spare sectors are used to reassign when defective sectors are encountered during normal usage or during a format and certify operation. Low availability of spare sectors indicates that the disk needs to be backed up and replaced.
Page 163: System Fault Indicator
System Fault Indicator This task is used to display or reset the system fault indicator on systems that support this function. This task is also used to set the system fault indicator for testing purposes, but the system fault indicator is set back to Normal when you exit this task. The system fault indicator is used to identify a fault with the system.
Page 164: System Identify Indicator
System Identify Indicator This task is used to display or set the system identify indicator on systems that support this function. The system identify indicator is used to help physically identify a particular system in group of systems. For additional information concerning the use of this indicator, refer to the system unit service guide .
Page 165 When this service aid is run from standalone diagnostics, the flash update image file is copied to the file system from diskette or from the NIM server. Using a diskette, the user must provide the image on backup format diskette because the user does not have access to remote file systems or any other files that are on the system.
Page 166: 7135 Raidiant Array Service Aid
7135 RAIDiant Array Service Aid The 7135 RAIDiant Array service aids contain the following functions: v Certify LUN Reads and checks each block of data in the logical unit number (LUN). If excessive errors are encountered, the user is notified. v Certify Spare Physical Disk Allows the user to certify (check the integrity of the data) on drives designated as spares.
Page 167: Command Examples
To identify a physical disk, use this command syntax: diag -c -d deviceName -T "identify" 7318 Serial Communications Network Server Service Aid This service aid provides a tool for diagnosing terminal server problems. Chapter 6. Introducing Tasks and Service Aids...
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Page 169: Chapter 7. Verifying The Hardware Operation
Chapter 7. Verifying the Hardware Operation The system verification procedure checks the system for correct hardware operation. If you have a problem with your system in the future, use this procedure to test the system hardware to help you determine if you have a hardware problem. Run the system verification procedure as described in the following steps.
Page 170: Step 2. Loading The Diagnostics
Step 2. Loading the Diagnostics Note: If the system is in standby mode (Power-On LED on the operator panel is slowly blinking and the operator panel displays OK), or if your system is not running and is not connected to a HMC, go to step 4. If you are connected to an HMC, go to “Step 1.
Page 171: Step 3. Running The Verification Procedure
Step 3. Running the Verification Procedure When the Diagnostic Operating Instructions display, do the following to run system verification: 1. Press Enter. 2. If the terminal type has not been defined, you must use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics.
Page 172: Running System Verification When Connected To An Hmc
8. Select Power On. 9. Select the Power on Diagnostic Stored Boot list option (refer to Full System Management Tasks in the IBM Hardware Management Console for pSeries Operations Guide , order number SA38-0590, for more information on full system partitions).
Page 173: Step 2. Running The Verification Procedure
Step 2. Running the Verification Procedure When the Diagnostic Operating Instructions display, do the following to run system verification: 1. Press Enter. 2. If the terminal type has not been defined, you must use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics.
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Page 175: Chapter 8. Hardware Problem Determination
Chapter 8. Hardware Problem Determination This chapter provides information about using standalone or online diagnostics to help you solve hardware problems. Problem Determination Using the Standalone or Online Diagnostics Use this procedure to obtain a service request number (SRN) when you are able to load the standalone or online diagnostics.
Page 176 Step 4 Determine if the operating system is accepting commands. Is the operating system accepting commands? Step 5 Diagnostic tests can be run on many resources while the operating system is running. However, you can obtain more extensive problem isolation by running online diagnostics in service mode.
Page 177 Step 7 This step loads online diagnostics in service mode. If you are unable to load the diagnostics, go to “Step 8”. 1. Turn on the power. 2. When the keyboard indicator appears, press 6 on the directly attached keyboard, or 6 on the ASCII terminal keyboard, to indicate that diagnostics should be loaded.
Page 178 Step 10 The diagnostics loaded correctly. Press the Enter key. Is the Function Selection menu displayed? Step 11 There is a problem with the keyboard. Find the type of keyboard you are using in the following table. Then follow the instructions given in the Action column.
Page 179 Step 12 1. If the terminal type has not been defined, use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics. This is a separate and different operation from selecting the console display.
Page 180 Step 13 Did the Diagnostic Selection Menu display? Step 14 The All Resources option checks most of the configured adapters and devices. Select and run the diagnostic tests on the resources you are having problems with or select the All Resources option to check all of the configured resources. Find the response in the following table and follow the instructions given in the Action column.
Page 181 Step 16 When you are loading the standalone diagnostics, the attributes for the terminal must be set to match the defaults of the diagnostic programs. The ASCII terminal must be attached to serial port 1 on the system unit. Are you going to load standalone diagnostics and run them from a ASCII terminal? Step 17 This step loads the standalone diagnostics.
Page 182: Problem Determination When Unable To Load Diagnostics
Problem Determination When Unable to Load Diagnostics Use this procedure to obtain an error code. The service organization uses the error code to determine which field replaceable units (FRUs) are needed to restore the system to correct operation. Step 1. Considerations before Running This Procedure v The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port.
Page 183 Step 4 This step attempts to load the standalone diagnostics. 1. Turn off the power. 2. Turn on the power. 3. Insert the diagnostic CD-ROM into the CD-ROM drive. 4. If the keyboard indicator displays, press 5 on the directly attached or ASCII keyboard, to indicate that diagnostics are to be loaded.
Page 184 Symptom The system stops with a prompt to enter a password. The system stops with an eight-digit error code(s) displayed on the console. The system login prompt is displayed. The system does not respond when the password is entered. The system stopped and an indicator is displayed on the system console and an eight-digit error code is not displayed.
Page 185 Symptom The System Management Services menu is displayed. The system appears to be stopped, the disk activity light is on continuously, and a beep was heard from the system unit. The system stops with the message STARTING SOFTWARE PLEASE WAIT displayed. The message The system will continue the boot process is displayed continuously on the system unit’s console.
Page 186 Step 6 The diagnostics loaded correctly. Go to “Problem Determination Using the Standalone or Online Diagnostics” on page 157. Step 7 There is a problem with the keyboard. Find the type of keyboard you are using in the following table. Then follow the instructions given in the Action column.
Page 187: Appendix A. Environmental Notices
Recycling facilities may not be available in your area. For information on disposal of batteries, contact your local waste disposal facility. In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM Equipment.
Page 188: Declared Acoustical Noise Emissions
Declared Acoustical Noise Emissions Product Configuration 7028-6E4 (Deskside) 7028-6C4 (Rack Drawer) Notes: LWAd is the declared (upper limit) sound power level for a random sample of machines. (1B = 10dB) LpAm is the mean value of the A-weighted sound pressure level at the 1-meter bystander positions for a random sample of machines.
Page 189: Appendix B. Notices
Appendix B. Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area. Any reference to the manufacturer’s product, program, or service is not intended to state or imply that only that product, program, or service may be used.
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Page 191: Appendix C. General Attributes Required When Using A Tty Terminal
Appendix C. General Attributes Required When Using a TTY Terminal The following general attributes are the default settings for the diagnostic programs. Be sure your terminal is set to these attributes. Note: Set these attributes before the diagnostic programs are loaded. General Setup Attributes Machine mode...
Page 192: Additional Communication Attributes
General Setup Attributes Line wrap Forcing insert Trace Additional Communication Attributes The following communication attributes are for the 3151, 3161, and 3164 terminals. Communication Setup Attributes Operating mode Line speed Word length (bits) Parity Stop bit pSeries 630 Model 6C4 and Model 6E4 User’s Guide 3151 3151 3161 /3164...
Page 193: Additional Keyboard Attributes
Communication Setup Attributes Turnaround character Interface Line control Break signal (ms) Send null suppress Send null Response delay (ms) Additional Keyboard Attributes The following keyboard attributes are for the keyboard attached to the 3151, 3161, and 3164 terminals. Keyboard Setup Attributes Enter Return...
Page 194: Additional Printer Attributes
Additional Printer Attributes The following printer attributes are for a printer attached to the 3151, 3161, and 3164 terminals. Printer Setup Attributes Line speed Word length (bits) Parity Stop bit Characters Line end Print Print EOL Print null pSeries 630 Model 6C4 and Model 6E4 User’s Guide 3151/11 3151 3161 /3164...
Page 195: Appendix D. Firmware Updates
NFS-mounting the directory on the host server, for example. The firmware update file can also be transferred to the target system by backing up the image onto diskette from another server and restoring it into the /tmp/fwupdate directory.
Page 196 cd /usr/lpp/diagnostics/bin ./update_flash -f /tmp/fwupdate/RRyymmdd.img Attention: commands are case-sensitive. Type them exactly as shown. You will be asked for confirmation to proceed with the firmware update and the required reboot. If you confirm, the system will apply the new firmware, reboot, and return to the AIX prompt.
Page 197: Appendix E. Service Processor Setup And Test
Service Processor Setup Checklist 1. Unplug the power cord from the server. 2. Attach a local terminal for this setup procedure. 3. Plug in the system and power on the local terminal.
Page 198: Testing The Setup
The server should be powered off as a result of the “Service Processor Setup Checklist” on page 179. Testing Call-In 1. At your remote terminal, call in to your server. Your server answers and offers you the Service Processor Main Menu after requesting your privileged access password. 2. Select System Power Control.
Page 199: Serial Port Configuration
Return to the “Telephone Number Setup Menu” on page 55 to enter the actual telephone numbers your server will use for reporting problems. Serial Port Configuration To configure the serial port on an AIX system, run the following from an AIX console: 1.
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Page 201: Appendix F. Modem Configurations
The sample modem configuration files are located in your service processor firmware in the /usr/share/modems subdirectory (if your system / server is running AIX) with the following names. A listing of each specific file is included in this appendix.
Page 202: Configuration File Selection
If Yes, use modem configuration file modem_m0.cfg and go to step 7 on page 185. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings” on page 187 for the correct switch settings.
Page 203: Examples For Using The Generic Sample Modem Configuration Files
See your modem manual for more information. Some modems, such as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem.
Page 204: Customizing The Modem Configuration Files
Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided. After you customize your modem configuration files, you must access them through the Configure Remote Maintenance Policy Service Aid rather than from the service processor menus.
Page 205: Ibm 7852-400 Dip Switch Settings
IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (DIP) switches must be set according to the following table: Switch Position Down Down Down Down *Down * Only switches 11 and 12 are changed from the factory default settings.
Page 206: Ring Detection
The server’s operating system will have some built-in terminal emulators. You may also have a commercially available terminal emulation. It is important that the local and host computers select the same or compatible terminal emulators so that the key assignments and responses match, ensuring successful communications and control.
Page 207: Transfer Of A Modem Session
Two strategies are available for dealing with the modem’s response to DTR: v Recovery v Prevention Before you use one of these strategies, determine if your server’s modem is set up correctly to respond to DTR. With the remote terminal connected to serial port 1 and defined as the Primary Console Device, there are two tests you can perform: 1.
Page 208: Recovery Strategy
Your remote terminal will no longer experience the connection loss. v If a local console is not a permanent part of your server, you can still assign either the unused graphics console or the unused serial port as the primary console. This gives you the desired seamless connection at your remote terminal.
Page 209: Modem Configuration Sample Files
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # The modem has configuration switches. They should be set to the # factory default settings, except switches 11 and 12.
Page 210 send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r" timeout 1 done condin: send "AT&F&E2E0T\r" ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "AT&E12&E14\r" expect "0\r" or "OK\r\n" timeout 2 # Confirm commands successful send "AT&SF1&S0S9=1\r"...
Page 211: Sample File Modem_M1.Cfg
Sample File modem_m1.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP modem_m1 # FUNCTIONS: Modem configuration file specifically for IBM 7857-017 modem with # Auto-Reliable feature. This feature must be turned off for Catcher calls. # This example uses the AT&F reset command to choose the factory defaults.
Page 212 ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "AT#F0*Q2\r" expect "0\r" or "OK\r\n" timeout 2 # Confirm commands successful send "ATV0X0S0=2\r" expect "0\r" timeout 2 done waitcall: ignore "2\r" timeout 1 expect "2\r" timeout 10 expect "1\r" timeout 60 done page: send "ATD%N,%R\r"...
Page 213: Sample File Modem_Z.cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 214 timeout 60 done disconnect: delay 2 send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r" timeout 1 done condin: send "ATZQ0T\r" ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" expect "0\r"...
Page 215: Sample File Modem_Z0.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 216 expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r" timeout 1 done condin: send "ATZ0Q0T\r"...
Page 217: Sample File Modem_F.cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 218 done retry: send "A/" expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 send "+++" delay 2 send "ATH0T\r" ignore "0\r" or "OK\r" timeout 2 send "ATE0Q1\r" ignore "0\r"...
Page 219: Sample File Modem_F0.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 220 connect: send "ATDT%N\r" expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/" expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect:...
Page 221: Sample File Modem_F1.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 222 expect "0\r" timeout 2 send "ATS0=0\r" expect "0\r" timeout 2 send "AT&C1&D2&R1\r" expect "0\r" timeout 2 done connect: send "ATDT%N\r" expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/"...
Page 223 ripo: send "AT&F1Q0T\r" ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0X0T\r" expect "0\r" timeout 2 send "ATS0=0\r" expect "0\r" timeout 2 send "AT&C1&D2&R1\r" expect "0\r" timeout 2 done error: expect "8\r"...
Page 224 pSeries 630 Model 6C4 and Model 6E4 User’s Guide...
Page 225: Index
Index Numerics 3.5–inch diskette drive using 19 7135 RAIDiant array 148 7318 server service aid 149 acoustical noise emissions 169 alter/display bootlist 122 attributes required for TTY terminal 173 battery disposal, recycling 169 boot mode menu 44 call-in testing 180...
Page 226 local area network service aid 136 log repair action service aid 136 memory configure 64 deconfigure 64 memory configuration/deconfiguration menu 48 menu boot mode 44 call-in/call-out 52 call-out policy setup 56 customer account setup 57 general user 29 language selection 51 LED indicator 50 main 31 memory configuration/deconfiguration 48...
Page 227 service aids (continued) backup/restore media 108 certify media 109 change hardware VPD 112 configure dials and LPF Keys 113 configure ISA adapter 113 configure reboot policy 114 configure remote maintenance policy 115 configure surveillance policy 117 create customized configuration diskette 118 delete resource 118 disk to disk copy 119 disk-based diagnostic 146...
Page 228 system management services (continued) boot devices, select 86 boot options, select 83 error log, view 77 exiting SMS 89 IPL, remote setup 78 IPL, setup 78 multiboot startup 89 password, change options 77 password, privileged-access 77 SCSI settings, change 82 select console 83 select language 76 settings, display current 88...
Page 229: Readers' Comments - We'd Like To Hear From You
Please tell us how we can improve this book: Thank you for your responses. May we contact you? When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you.
Page 230 Readers’ Comments — We’d Like to Hear from You SA38-0606-00 Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO.
Page 232 Printed in U.S.A. August 2002 SA38-0606-00...

This manual is also suitable for:

6c4 @server pseries 630 6c4 @server pseries 630 6e4

IBM 6.00E+04 User Manual

Safety Notices

Data Integrity and Verification

About this Book

Chapter 1. Introducing the System

Chapter 2. Using the System

Chapter 3. Using the Service Processor

Chapter 4. Using System Management Services

Chapter 5. Using the Standalone and Online Diagnostics

Chapter 6. Introducing Tasks and Service Aids

Chapter 7. Verifying the Hardware Operation

Chapter 8. Hardware Problem Determination

Appendix A. Environmental Notices

Appendix B. Notices

Appendix C. General Attributes Required When Using a TTY Terminal

Appendix D. Firmware Updates

Appendix E. Service Processor Setup and Test

Appendix F. Modem Configurations

Index

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Summary of Contents for IBM 6.00E+04