Hypervisor Dump Retrieval Procedure; Hypervisor Dump Indications - IBM pSeries 670 Service Manual

Error Code Description
M0SC SI01 Unable to load diagnostics. This error code is
generated by the customer performing "Problem
Determination" as described in the Eserver
pSeries 670 User's Guide.

Hypervisor Dump Retrieval Procedure

This procedure defines the requirements and methods for retrieving a hypervisor dump file following a
system crash. This procedure is applicable only if the managed system had been running as a partitioned
system before it crashed.
This procedure requires the managed system to be rebooted as a partitioned system. Retrieval must then
take place from an AIX partition.

Hypervisor Dump Indications

If the system operator panel displays error code 20D00997, 20D00998, or 20D00999, a system crash
within the run-time firmware has occurred.
If error code 20D00997, 20D00998, or 20D00999 is in the service processor error log, a system crash
within the run-time firmware has occurred. The following is an example of a detailed service processor
error log entry with error code 20D00999:
05/29/2001 21:06:12
Error code: 20D00999
Detail: A2C1
SRC
--------------------------------------------------------------
word11: B1194690 word12: 04A0005D word13: A2C1C0FA
word14: 00000000 word15: 00007701 word16: 00000008
word17: 00000000 word18: 00000000 word19: 00000000
20D00999
After a system crash has occurred, verify if a hypervisor dump has been collected, as described in the
following section.
Retrieving the Hypervisor Dump file
After it has been determined that the managed system has crashed and a hypervisor dump exists, or if the
user wants to test for an existing dump file, the managed system must be rebooted as a partitioned
system. A partition or partitions running AIX must then be activated. After rebooting, any partition running
AIX may be used to retrieve the dump file. Do the following:
1. Install the devices.chrp_lpar.base.ras fileset.
The devices.chrp_lpar.base.ras AIX fileset must be installed and committed. To determine if the
package has been previously installed, enter the following command on the AIX command line:
lslpp -l | grep devices.chrp_lpar.base.ras
If the output on the AIX console is similar to the following, the devices.chrp_lpar.base.ras fileset is
already installed and no further action for step 1 is necessary:
devices.chrp_lpar.base.ras
If no output is returned, the devices.chrp_lpar.base LPP must be installed from the AIX installation
media by the customer or system administrator.
696 Eserver pSeries 670 Service Guide
Operating System Terminated with Error String
5.X.X.X COMMITTED CHRP LPAR RAS Support
Action/
Possible Failing FRU
Go to "MAP 1542: I/O Problem Isolation" on
page 261.