Help; Frequently Asked Questions (Faq) - Panasonic KX-NCP500 Programming Manual

2.7.1 Frequently Asked Questions (FAQ)

2.7 Help

2.7.1 Frequently Asked Questions (FAQ)
This section provides answers to some common questions about using the Maintenance Console software to
programme the PBX. The information is divided into the following topics:
Title
Connection
Maintenance Console Software
Card Status
Portable Stations
Numbering
Saving Modified Data
Setting Features
Connection
Q The Maintenance Console cannot connect to the PBX via RS-232C cable.
A •
Is the cable firmly connected to both the PC and the PBX?
•
Is the serial port that the PC uses correctly specified?
•
Is the baud rate correct?
The default setting, and a safe rate, is 19 200 bps.
•
Is the password correct?
•
Is the Maintenance Console not connected to the PBX by another connection method?
Q The Maintenance Console cannot connect to the PBX via USB.
A •
Is the USB cable firmly connected to both the PC and the KX-DT300 series/
KX-T7600 series DPT with a USB Module?
•
Is the USB driver on the PC running?
To confirm, open the Windows Device Manager, and look for "Panasonic KX-TDA USB
Main Unit driver" in the USB Controllers section. If it is not present, re-install the USB
driver.
•
Is the password correct?
•
Is the Maintenance Console not connected to the PBX by another connection method?
Q The Maintenance Console cannot connect to the PBX via LAN.
•
A
Is the PC connected to the LAN?
•
Have the IP address and port number of the PBX been set correctly? For more details,
see 3.4 [1-1] Slot—Card Property - IPCMPR (for KX-NCP500/KX-NCP1000/
KX-TDE100/KX-TDE200)/IPCEMPR (for KX-TDE600).
•
Is the password correct?
•
Is the Maintenance Console not connected to the PBX by another connection method?
96 PC Programming Manual
Description
Connecting to the PBX using Maintenance Console.
Using the Maintenance Console software.
Changing the status (INS/OUS) of cards.
Setting up portable stations, including registration and deregistration.
Changing the numbering plan for the PBX, or numbers of individual
extensions or features.
Safely saving PBX data edited with Maintenance Console.
Setting up individual features.