Computer Telephony Integration (Cti) Features; Computer Telephony Integration (Cti) - Panasonic KX-TDE100 Features Manual

1.32.1 Computer Telephony Integration (CTI)

1.32 Computer Telephony Integration (CTI) Features

1.32.1 Computer Telephony Integration (CTI)
Description
Connecting a PC to a DPT, or connecting a CTI Server to this PBX, enables extension users to make use of
advanced features by using the stored data in the PC or the CTI Server. The features that are available through
CTI depend on the CTI application software used on connected PCs.
There are two types of CTI as follows:
1.
First Party Call Control
2.
Third Party Call Control
1.
First Party Call Control
A PC is connected to a DPT using a USB port (USB Module) attached to the DPT. The PC monitors the
status of the DPT and controls the DPT.
PBX
DPT
2.
Third Party Call Control
A CTI Server is connected to the PBX using a LAN port of the IPCMPR/IPCEMPR card as a CTI interface.
PCs monitor the status of the PBX and control the PBX via the CTI Server. When a call is received, the
CTI Server can be used to decide call routing, and to send information about the call to the destination
extension user's PC. So, for example, if the call is from a customer, that customer's account information
can be shown automatically on the screen of the PC at the same time as the call is received, depending
on the CTI software used. In Third Party Call Control, the PC does not control extensions directly.
PC
384 Feature Guide
USB
PC
PBX
LAN
IPCMPR
Card
PC
LAN
CTI Server