AT&T MERLIN LEGEND Release 3.1 System Programming Manual page 596

QCC Optional Features
Summary: Hold Return
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
Automatic Hold or Release
Use this procedure to specify whether a call in progress (on a call button) is
automatically put on hold (Automatic Hold) or disconnected (Automatic Release)
when the operator presses another button.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Summary: Automatic Hold or Release
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
4–224
Programming Procedures
System manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Calls remain on hold
Remain on hold, Return to QCC queue
No
No
or
or
System manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Automatic Release
Auto Hold, Auto Release
No
No
or
or