Nortel Contact Center Multimedia Installation And Maintenance Manual page 36

Getting started
InterSystems Caché database
The Multimedia server uses an InterSystems Caché database server and its
associated Web services, rather than the Sybase database from previous releases.
The database is installed during the Multimedia server software installation. You
can store information for 1 000 000 contacts in a database that is saved on a 20
GB disk.
Communication Control Toolkit server updates
The Nortel Communication Control Toolkit server in Release 6.0 replaces the
Telephone Application Programming Interface (TAPI) server. The
Communication Control Toolkit provides telephony control and contact delivery
to the Contact Center Agent Desktop. The Communication Control Toolkit
server delivers a single cross-portfolio multichannel API that helps to integrate
knowledge worker, self-service, and contact center solutions to your client
applications.
The new version of the Communication Control Toolkit provides more firewall-
friendly connections between the Agent Desktop and the Communication
Control Toolkit server. The Agent Desktop client runs on remote clients and
provides Citrix and Terminal Services environment support.
Open queue
Dynamic Transaction Handler (DTH), or the telephony based queue, is replaced
by the software-based Open Queue technology, which can queue up to 30 000
contacts at one time for routing and reporting.
Simplified Administration utility
The Multimedia Administrator utility is used to configure the components
required for routing e-mail messages, Web communications, and outbound calls.
You can perform the following functions in the Multimedia Administrator
application:
Configure servers.
Change administrator's password.
Reset agent passwords.
Configure route points and timers for routing outbound campaigns.
Configure mailboxes, route points, rules, and closed reasons for routing
e-mail messages.
36 Contact Center Multimedia/Outbound
Standard 7.16