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11 Troubleshooting
The problems and solutions in this section represent only a few of the faults that you may
encounter and are not intended to cover every possible problem that may occur.
This chapter focuses on troubleshooting technical problems. See the patient monitor's user's
manual for troubleshooting monitoring problems and clinical configuration issues.
If the problem remains, call technical support for service. To ensure accurate problem solving,
please be prepared to provide the following information:
•
Problem description and the troubleshooting done so far.
•
Configuration information (section "11.2.1")
•
Device information (section "11.2.2")
•
Service Logs (section "11.3.4")
•
Error messages displayed, if any.
•
Other information, as requested.
11.1 Visual inspection
Before beginning any detailed troubleshooting, complete a thorough visual inspection to be
sure that:
•
There is no physical damage.
•
All peripheral devices are connected properly.
•
The patient monitor and the connected peripheral devices are properly powered.
Also verify that the problem is not caused because of:
1.
Incompatibility issue. See the patient monitor's supplemental information manual for the
list of compatible devices.
2.
Incorrect platform or clinical configuration. Refer to the chapter
manual for details about platform configuration and the patient monitor's user's manual
for details about clinical configuration.
If loose parts or cable connections inside the patient monitor are suspected, disassemble the
patient monitor to a level needed to perform an internal visual check. Check that:
•
all screws are tightened properly
•
all cables are connected properly
•
there are no loose objects inside the patient monitor
NOTE: Perform the electrical safety test and the checkout procedure every time you have
disassembled the patient monitor.
Troubleshooting
7. Configuration
in this
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