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About This Manual
Reason for Return
Product Capture
Product Deficiency
Product Recall
Return – No Product Deficiency
Repair and Return Shipping Instructions
All returned equipment, assemblies, or subassemblies must be shipped to the Tekelec Repair and
Return Facility specified by the Technical Services engineer. The item being returned must be
shipped in the original carton or in an equivalent container assuring proper static handling
procedures and with the freight charges prepaid.
The assigned RMA number must be clearly printed on the "RMA#:" line of the shipping label on
the outside of the shipping package. If the RMA number is not placed on the label, the return
could be delayed.
Procedure - RMA
1. Obtain and confirm the following information before contacting the
page 7:
Your name:
Company name:
Call-back number:
Email address:
Which product you are calling about?
Site location:
CLLI number
System serial number (NT, CE, LM, DS, etc...):
Complete software release (e.g., 28.0.1-41.53.0):
Upgrade forms
WI005153
WI005154
WI005218
WI005219
12
Description
Defect to be captured by Quality or Engineering
(not Product Recall).
Anything wrong with the part that doesn't fall
into another category.
Products recalled by divisions for the repair of
a defect or replacement of defective products.
Anything returned without the product being
defective.
910-2969-001 Revision K, June 2009
Hardware Manual
Customer Care Center
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