Learning Phone System Tones - NEC UNIVERGE UM8500 Integration Manual

Learning phone
system tones
UNIVERGE UM8500 I
340
UNIVERGE UM8500 comes with template files for a variety of phone systems. These
template files should work with most phone systems without modification. However,
problems with transfers, message waiting indication, and message notification can arise if
UM8500 does not understand the phone system tones. If any of these problems occur, run
the Learn Tones utility to modify the phone system template file.
The Learn Tones utility learns the frequency and cadence of the phone system tones, such
as busy and ringback, and teaches them to UM8500. It also learns the central office dial
tone. Once the utility is started, the process is automatic. One messaging port calls other
ports to generate the tones. The utility then adds the tone information to the phone
system template file.
The Learn Tones utility requires exclusive access to the ports. Therefore, run it when
UNIVERGE UM8500 is not taking calls.
To run the Learn Tones utility
1
In the UM8500 Administrator, go to
2
In the Set Active Switch Type section, verify all values.
3
Correct any incorrect values for the phone system.
4
If values in step 3 were changed, click
5
Shut down UM8500. For more information, see
on page 334.
6 Start Programs
Click >
7
Confirm that all ports and extensions are correct. Do not use a hunt group for the
helper extensions.
Use manual mode when you want the primary port to call a specified extension rather
than a helper port. You will be prompted to answer the extension and busy it. You also
use manual mode when some aspect of the phone system programming, such as
forwarding when a line is busy, conflicts with the tone-learning process.
8 Delay between calls
Type in the
1000
Deviation threshold
9
Type in the
25
are discarded.
10
In the Dialtone section, click
dial tones. This can take a few minutes.
If a "Success" message appears, go to step 11.
If a "Failure" message appears, resolve the problem and repeat this step. For more
information, see "Troubleshooting the Learn Tones
11
In the Busy section, click
busy tones. This can take a few minutes.
If a "Success" message appears, continue with step 12.
If a "Failure" message appears, resolve the problem and repeat this step. For more
information, see "Troubleshooting the Learn Tones
12
In the Ringback section, click
ringback tones. This can take a few minutes.
If a "Success" message appears, continue with step 13.
If a "Failure" message appears, resolve the problem and repeat this step. For more
information, see "Troubleshooting the Learn Tones
Save
Click . The Learn Tones utility automatically verifies tones after it learns them,
so there is no need to click
13
In the dialog box that appears, select the
OK
boxes, then click .
G
NTEGRATION UIDE
System Switch
>
Save
.
"To shut down the messaging
UNIVERGE UM8500
>
box.
box. Values outside the
Learn
, and the utility begins learning the phone system
Learn
, and the utility begins learning the phone system
Learn
, and the utility begins learning the phone system
Verify all
before saving the learned tones.
Dialtone
,
.
system"
Learn Tones
> .
Deviation threshold
utility" on page 341.
utility" on page 341.
utility" on page 341.
Busy Ringback
, and check