Integration Description; How The Integration Works; Integration Features - NEC UNIVERGE UM8500 Integration Manual

Integration
description
UNIVERGE UM8500 I
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The UNIVERGE UM8500 unified messaging solution can use the Open
Application Interface (OAI) to integrate with the NEC phone system, such as the
NEAX 2400 IMX/ICS/IPX. The OAI integration is established over a TCP/IP link
between the UNIVERGE UM8500 and the NEC phone system.

How the integration works

There are two basic types of OAI integrations:
OAI pure integration.
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connect to the phone system. It has an OAI monitoring slot opened with the
phone system and dispatches calls to the enabled voice messaging systems.
This type of OAI Integration provides the most efficient load balancing
capability by dispatching new incoming calls from a monitored number or
the voice mail pilot to free voice mail ports.
OAI UCD - LAN/Serial MCI integration.
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complementary Message Center Interface (MCI) integration capabilities
using either the serial or TCP/IP interface. The complementary MCI
integration feature of the OAI Integration Server is not a genuine OAI
integration. The integration does work in Common Channel Interoffice
Signaling (CCIS) networked environments between multiple NEC phone
systems, when the remote phone systems do not have OAI or their software
revision does not feature call-forwarding information in the OAI layer. The
MCI link is used as complementary integration support for situations where
the OAI layer does not provide full integration, such as in older, legacy phone
system environments.

Integration features

The NEAX 2400 OAI integration with UNIVERGE UM8500 provides the following
features:
Call forward to personal greeting.
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unanswered or busy extension, the call is forwarded to the subscriber's voice
mail. The caller then hears the subscriber's personal greeting and can leave a
message.
Caller ID.
UM8500 receives caller ID information from the phone system, if
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available. This information is displayed in the message's subject line in
Microsoft Office Outlook
Easy message access.
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an ID. UM8500 identifies a subscriber based on the extension from which the
call originated. A password might be required.
Identified subscriber messaging.
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subscriber who leaves a message during a forwarded internal call based on
the extension from which the call originated.
Message waiting indication (MWI).
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subscriber, UM8500 notifies the phone system to activate the message
waiting indicator on the subscriber's extension, if it is equipped with one, or
to activate a stutter dial tone.
Live Record.
A subscriber can record a phone conversation by pressing the
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Live Record button on the Dterm phone. The recording can be saved in the
subscriber's mailbox for later reference, or forwarded to another subscriber or
group of subscribers.
G
NTEGRATION UIDE
This type of integration uses only the TCP/IP link to
The OAI Integration Server uses
When an incoming call is routed to an
®
or other desktop messaging application.
A subscriber can retrieve messages without entering
UM8500 automatically identifies a
When a message is waiting for a