Table of Contents
Advertisement
Troubleshooting
If one of the problems listed below is encountered, try the corrective actions
listed. If these actions do not correct the problem or if the problem is not
described here, contact Technical Support.
Message waiting indicators are not working properly
To confirm that the message waiting indicator settings
are correct
1
At a phone at which the message waiting indicator is off, dial the extension
that turns message waiting indicators on. The indicator on the phone should
turn on. If it does not, the problem is with the CallManager settings.
2
At a phone at which the message waiting indicator is on, dial the extension
that turns message waiting indicators off. The indicator on the phone should
turn off. If it does not, check the CallManager settings.
3
Confirm that the ports specified for turning message waiting indicators on
and off in CallManager are the same as the ports specified in the Cisco Unity-
CM TAPI service provider.
For information on specifying values in CallManager, see
■
MWI and voice mail extensions in CallManager version
or
"To specify MWI extensions in CallManager version 3.2 and
page 35. The parameters that control message waiting indicators are
MessageWaitingOnDn
For information on specifying values in Cisco Unity-CM TSP , see
■
configure the TAPI service
4
Stop and start the Cisco CallManager service.
5
Shut down and restart the messaging system server.
6
If the problem persists, contact Technical Support.
UNIVERGE UM8500 does not start after software is
installed and integration is configured
In some cases, UM8500 does not start after the Cisco Unity-CM TAPI service
provider is installed and all necessary configuration steps performed. If this
happens, perform the following procedure.
To start UNIVERGE UM8500 after installing and
configuring the integration
1
Test the TAPI service provider. See
settings"
on page
40.
2
Shut down and restart the messaging system server.
3
If the problem persists, contact Technical Support.
The default earpiece and speaker volume on Cisco
7960 phones is too loud
To change the volume on Cisco 7960 phones
1
On the 7960 phone, press
Volume
2
Press
to change the volume.
Settings
3
Press
.
4
Save
Press the
soft key.
MessageWaitingOffDN
and
provider"
on page
37.
"To change and test TAPI service provider
Speaker
.
C
C
M
ISCO
ALL
ANAGER
"To specify
3.05"
on page
33,
later" on
.
"To
45
Advertisement
Chapters
Table of Contents
Troubleshooting
