Integration Description; How The Integration Works; Integration Features - NEC UNIVERGE UM8500 Integration Manual

Integration
description
UNIVERGE UM8500 I
152

How the integration works

The NEAX 2400 serial MCI integration uses a data link, which consists of an
RS-232 serial cable connecting the phone system IOC port to the voice mail server.
The phone system voice messaging lines connect to the analog, digital, or T1 voice
boards in the voice mail server or using the LAN in case of IP-VPS or IP terminal
ports. The following illustration shows the required connections.
The phone system sends the following information through the data link:
The called party's extension
●
The reason for the forward (the extension is busy, does not answer, or is set to
●
forward all calls)
The calling party's extension (for internal calls)
●
UM8500 uses this information to answer the call appropriately. For example, a call
forwarded from a subscriber extension to UM8500 is answered with the
subscriber's personal greeting. If the phone system routes the call to UM8500
without this information, UM8500 answers with the opening greeting.

Integration features

The NEC NEAX 2400 serial MCI integration with UM8500 provides the following
features:
Call forward to personal greeting.
unanswered or busy extension, the call is forwarded to the subscriber's voice
mail. The caller then hears the subscriber's personal greeting and can leave a
message.
Caller ID.
UM8500 receives caller ID information from the phone system, if
available. This information is displayed in the message's subject line in
Microsoft Office Outlook
Easy message access.
an ID. UM8500 identifies a subscriber based on the extension from which the
call originated. A password might be required.
Identified subscriber messaging.
scriber who leaves a message during a forwarded internal call based on the
extension from which the call originated.
Message waiting indication (MWI).
subscriber, UM8500 notifies the phone system to activate the message
waiting indicator on the subscriber's extension.
G
NTEGRATION UIDE
When an incoming call is routed to an
®
or other desktop messaging application.
A subscriber can retrieve messages without entering
UM8500 automatically identifies a sub-
When a message is waiting for a