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NEC UNIVERGE UM8500 Integration Manual

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  • Page 2 All rights reserved. First edition 2009. Active Voice and UNIVERGE UM8500 are trademarks of Active Voice, LLC. Other brands and product names used in this document are trademarks of their respective owners. Licensed under one or more of the following patents: U.S. Nos. 4,994,926; 5,291,302; 5,459,584; 4,696,028;...
  • Page 3: Table Of Contents

    Converting from analog lines to IP lines ........44 Troubleshooting ..............45 Message waiting indicators are not working properly ..... 45 UNIVERGE UM8500 does not start after software is installed and integration is configured ......... 45 The default earpiece and speaker volume on Cisco 7960 phones is too loud ............
  • Page 4 Integration steps ............54 Requirements ..............54 Integration description............55 How the integration works..........55 Integration features ............55 Configuring UNIVERGE UM8500 for the integration ....56 Programming the phone system..........57 ■ Mitel SX200, SX2000, 3300ICP, and 200ICP Integration overview ............60 Integration steps ............
  • Page 5 How the integration works..........97 Integration features ............97 Programming the phone system..........98 Steps for changing the phone system settings...... 98 Configuring UNIVERGE UM8500 for the integration ....102 ■ NEC NEAX 2000 with Direct Digital (D82) Integration overview ............106 Integration steps ............
  • Page 6 Integration steps ............138 Requirements ..............138 Integration description............139 How the integration works..........139 Integration features ............139 Configuring UNIVERGE UM8500 for the integration ....140 Programming the phone system........... 141 ■ NEC NEAX 2400 with IP Protims Integration overview ............144 Integration steps ............
  • Page 7 ■ NEC NEAX 2400 or NEC SV7000 with LAN MCI Integration overview ............180 Integration steps ............180 Requirements ..............180 Integration description............181 How the integration works..........181 Integration features ............181 Setting up the trunk board ..........182 Programming the phone system...........
  • Page 8 How the integration works..........224 Integration features ............224 Programming the phone system........... 225 Configuring UNIVERGE UM8500 for the integration ....228 Installing the OAI Integration Server software ....... 229 Configuring the OAI Integration Server ......... 230 Installing and starting the OAI service ........233 Testing the OAI integration..........
  • Page 9 How the integration works..........259 Integration features ............259 Programming the phone system........... 260 Programming the phone system steps ......260 Configuring UNIVERGE UM8500 for the integration ....264 Configuring UNIVERGE UM8500 ports ....... 264 ■ NEC UNIVERGE SV8500 using OAI Integration overview ............
  • Page 10 Message waiting indicators are not working properly ... 316 Dual integration with the Sphere system through SIP trunks and traditional analog ports ..........317 Requirements ..............317 Setting up a UNIVERGE UM8500 with dual integration ..317 ■ Standard SIP Integration Integration overview ............320 Integration steps ............
  • Page 11: Avaya D82

    Requirements ................... 3 Integration description ................4 Integration features ................4 Configuring UNIVERGE UM8500 for the integration ........5 Connecting the systems................6 Programming the phone system............... 9 Avaya Definity G3 or System 75 phone system setup steps ..... 9 Avaya System 85 phone system setup steps ........15...
  • Page 12: Integration Overview

    Review the system and equipment requirements Verify that all phone system and messaging system requirements have been met. See “Requirements” on page Set up UNIVERGE UM8500 for the integration. “Configuring UNIVERGE UM8500 for the integration” on page Connect the systems.
  • Page 13: Requirements

    An 18-pair PBX station interface cable for each voice board. ● UNIVERGE UM8500 installed and ready for the integration as described in ● the Installation Guide. A system key that enables the integration with the appropriate number of ●...
  • Page 14: Integration Description

    When a message is waiting for a subscriber, UM8500 notifies the phone system to activate the message waiting indicator on the subscriber’s extension, if it is equipped with one, or to activate a stutter dial tone. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 15: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 16: Connecting The Systems

    After installing all of the required hardware on the messaging system, perform the systems following procedure to connect the phone system to the messaging system. To install required messaging system hardware, such as D82 boards, see the Installation Guide. System connections UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 17 To connect the phone system and UM8500 server Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block. See the following tables for cabling requirements. Connect an 18-pair PBX station interface cable to an Amphenol connection on the type 66 interconnect block.
  • Page 18 Phone line number Pin number Pair color Lead designation red-brown TXR5 brown-red TXT5 red-slate PXR5 slate-red PXT5 black-blue TXR6 blue-black TXT6 black-orange PXR6 orange-black PXT6 black-green TXR7 green-black TXT7 black-brown PXR7 brown-black PXT7 black-slate TXR8 slate-black TXT8 yellow-blue PXR8 blue-yellow PXT8 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 19: Programming The Phone System

    Programming After connecting the phone system to the UM8500 server, perform the procedures the phone to set up the phone system for the integration. Refer to the phone manufacturer’s documentation for details. system For the Avaya Definity G3 or System 75 phone system, see the setup steps ●...
  • Page 20 Normal that the value for field ENTER Press to complete the setup. Repeat steps through for each voice messaging port extension. NOTE The example above shows completed fields for the 7434D digital phone emulation. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 21 To set up a hunt group At the phone system programming terminal, type then add hunt next ENTER press On page 1 of the Hunt Group screen, set up a hunt group number, extension, and name. For example, the group number , the group extension , and the group Voice Mail...
  • Page 22 Display Button Assignments Go to page 4 and in the section, confirm Normal that the value for field ENTER Press to complete the setup. NOTE The example above shows completed fields for the 8434D digital phone emulation. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 23 To set up a coverage path At the phone system programming terminal, type add coverage path followed by a new coverage path number, such as number 1, then press ENTER In the Coverage Criteria section of the Coverage Path screen, set the field settings based on the transfer options chosen.
  • Page 24 ENTER press . For example, the number 1 is used in the screen below. Repeat steps through for each subscriber extension. Next step Test the extensions. See Appendix B, “Testing the extensions” on page 338. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 25: Avaya System 85 Phone System Setup Steps

    Avaya System 85 phone system setup steps Perform the following steps to set up the Avaya System 85 for the integration. Refer to the phone manufacturer’s documentation for more details on these steps. Set up the voice messaging ports. The D/82 board emulates the Avaya 7434D phone. See “To set up voice messaging ports”...
  • Page 26 , type the coverage path group number. Go to Proc 063 and set up the automatic message waiting lamp. Repeat steps 1 through 5 for each subscriber. Next step Test the extensions. See Appendix B, “Testing the extensions” on page 338. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 27: Troubleshooting

    Troubleshooting If one of the problems listed below is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support. Problems Corrective actions Calls to the messaging system do Perform the following for the problems listed: not connect.
  • Page 28 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 29: Centrex/Smdi

    In this integration... Integration overview ................20 Integration steps ................20 Requirements ..................20 Integration description ................21 How the integration works ..............21 Integration features ................21 Configuring UNIVERGE UM8500 for the integration ........22 Programming the phone system..............23 Testing the Centrex connection ...............24 /SMDI ENTREX...
  • Page 30: Integration Overview

    Follow these steps to set up this integration. Review the system and equipment requirements. Verify that all phone system and UM8500 server requirements have been met. See “Requirements,” below. Configure UNIVERGE UM8500 for the integration. “Configuring UNIVERGE UM8500 for the integration” on page Program the phone system and extensions.
  • Page 31: Integration Description

    Integration How the integration works description The Centrex/SMDI integration uses a data link, which consists of an RS-232 serial cable, a central office leased line, and an external integration modem. The integration modem provides the data link connection between the Centrex system at the central office and the messaging system server.
  • Page 32: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 33: Programming The Phone System

    Programming Perform the procedure to program the phone system for the integration. Using the phone programming options other than those described in the following procedure can affect system performance. system To program the phone system Instruct the Centrex service provider to set up the phone system in the following manner: Program the message desk lines as a multiline hunt group.
  • Page 34: Testing The Centrex Connection

    Confirm that the modem is connected to the correct COM port. ■ Replace the RS-232 serial cable that connects the messaging system ■ server to the integration modem. Confirm that the integration modem is set up according to the ■ manufacturer’s requirements. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 35: Cisco Call Manager

    Converting from analog lines to IP lines............44 Troubleshooting ..................45 Message waiting indicators are not working properly........45 UNIVERGE UM8500 does not start after software is installed and integration is configured ...................45 The default earpiece and speaker volume on Cisco 7960 phones is too loud ..45 Integrating with CallManager and traditional phone systems ......46...
  • Page 36: Integration Overview

    “Installing and configuring the TAPI service provider” on page Requirements UNIVERGE UM8500 installed and ready for the integration as described in ● the Installation Guide. A system key with the integration type set to “TAPI” or “Multiple,” with the ●...
  • Page 37: Integration Description

    Integration The following illustration shows a full-featured UM8500 installation integrating description with the Cisco Architecture for Voice, Video and Integrated Data (AVVID) network. CISCO UNIFIED CALLMANAGER MESSAGING SERVER SERVER • CallManager • UNIVERGE CISCO GATEWAY • Windows UM8500 Server • Exchange •...
  • Page 38: How The Integration Works

    UM8500 when the line is busy or unanswered. If the line is busy or ● unanswered, CallManager gives that information to UM8500 and UM8500 performs the specified operation, for example, it takes a message. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 39: Integration Features

    Integration features The Cisco CallManager integration offers the following features: Call forward to personal greeting. When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the subscriber’s messaging system. The caller then hears the subscriber’s personal greeting and can leave a message.
  • Page 40: Setting Up Cisco Callmanager

    Follow the screen prompts, and enter the values shown in the table on the following page. NOTE If it is expected that the system will need more TAPI lines, and there are enough licenses available, add the additional lines now. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 41 After the values are entered, the Device Wizard–Confirmation screen appears. Finish Click . The Device Wizard–Finish screen appears. OK, reset now On the Device Wizard–Finish screen, click Continue Click to confirm that the system should reset the TAPI port now. Continue After receiving confirmation that the device was reset, click Repeat steps...
  • Page 42 In general, use the same prefix for every port, for example, “UM8500-.” ● However, if CallManager is sending calls to more than one UNIVERGE UM8500 server, use a different prefix for the CallManager ports that are being connected to each UNIVERGE UM8500 server, for example,”UM85001-” and “UM85002-.”...
  • Page 43 6 greater than the number of CallManager ports that are connected to the UNIVERGE UM8500 server. This ensures that a call reaches the last port in the hunt group even if the call is forwarded by UM8500 several...
  • Page 44 In general, use the same prefix for every port, for example, “UM8500-.” However, if ● CallManager is sending calls to more than one UNIVERGE UM8500 server, use a different prefix for the CallManager ports that are being connected to each UNIVERGE UM8500 server, for example, “UM85001-”...
  • Page 45 To specify MWI extensions in CallManager version 3.2 and later Feature Voice Mail In the CallManager Administration program, select > > Message Waiting <Add a New Directory Number> Click In the Directory Number field, type the extension that turns MWIs on, select Insert , then click In the Directory Number field, type the extension that turns MWIs off, select...
  • Page 46: Installing And Configuring The Tapi Service Provider

    Obtain a copy of the TAPI service provider software from a Cisco reseller. On the messaging system server, shut down UM8500. Run the TAPI service provider setup program. Follow the on-screen instructions. When prompted, restart the server. Continue with the next procedure. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 47 To configure the TAPI service provider Log on to Windows. The Cisco Unity-CM TSP dialog appears. NOTE The Cisco Unity-CM TSP dialog box appears automatically the first time you log on after installing the TAPI server provider. To change the settings later, perform steps 2–6 of the following procedure,“...
  • Page 48 Cisco Unity-CM TSP dialog box. The following message appears: This computer needs to be rebooted to update the wave driver. Click Close click to close the Phone and Modem Options dialog box. Shut down and restart the messaging system server. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 49: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 50: Changing The Tapi Service Provider Settings

    IP address is valid, the server If the value is correct, or if the problem persists after the value is is running, and the network changed, troubleshoot the problem as a network connectivity connection is working. problem. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 51 Error message Comments The voice device named <device CallManager Device List Confirm that the values in , see step name> does not respond to the procedure “ ” on page 37 to To configure the TAPI service provider registration requests. Ensure that match the names of the uOne ports created, see “...
  • Page 52: Upgrading From Cisco 2.4

    Options dialog box appears. Advanced Click the tab. Cisco IP PBX Service Provider Remove Click , then click Click to remove the selected telephony driver. Close Click to close the Phone and Modem Options dialog box. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 53: Changing The Number Of Uone Ports

    Changing the To change the number of uOne ports after the CallManager is installed and set up, number of perform the following procedures. uOne ports To change the number of uOne ports in CallManager On the CallManager server, use the Cisco CallManager Administration program to add or remove uOne lines, as appropriate.
  • Page 54: Converting From Analog Lines To Ip Lines

    36. Then remove the software for the voice boards that are installed in the messaging system server: Follow the procedure in the Installation Guide to remove software for the ● Dialogic voice board installed in the messaging system server. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 55: Troubleshooting

    Shut down and restart the messaging system server. If the problem persists, contact Technical Support. UNIVERGE UM8500 does not start after software is installed and integration is configured In some cases, UM8500 does not start after the Cisco Unity-CM TAPI service provider is installed and all necessary configuration steps performed.
  • Page 56: Integrating With Callmanager And Traditional Phone Systems

    UM8500 must dial the same access codes that a subscriber dials when calling someone on the other phone system. Requirements A UNIVERGE UM8500 system key with the integration type set to “Multiple ● integrations,” with the appropriate number of voice messaging ports enabled.
  • Page 57 “To select which phone system subscribers and call handlers use” page Select the phone system that UM8500 uses when dialing out to send message notifications. “To select which phone system UNIVERGE UM8500 uses for message notification and MWI” on page CAUTION...
  • Page 58 UM8500 is not able to transfer calls to or from the subscriber or call handler. Additionally, UM8500 is unable to turn the subscriber’s MWIs on or off and unable to reach the subscriber’s extension for Media Master recording by phone. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 59 To select which phone system UNIVERGE UM8500 uses for message notification and MWI If subscribers use message notification, you can select which phone system UM8500 uses to dial out when notifying subscribers of new messages. Note that the changes made to subscriber templates do not affect existing subscribers.
  • Page 60: Changing The Number Of Installed Ports

    Close Click to close the Phone and Modem Options dialog box. To reinstall the TAPI service provider On the messaging system server, log on to Windows as an administrator. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 61 Start Control Panel On the Windows taskbar, click > Phone and Modem Options Double-click . The Phone and Modem Options dialog box appears. Advanced Click the tab. Click . The Add Driver dialog box appears. Cisco Unity-CM TSP Cisco IP PBX Service Provider Click either then click Click...
  • Page 62 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 63: Fujitsu 9600/Smdi

    Fujitsu 9600/SMDI ■ In this integration... Integration overview ................54 Integration steps ................54 Requirements ..................54 Integration description ................55 How the integration works ..............55 Integration features ................55 Configuring UNIVERGE UM8500 for the integration ........56 Programming the phone system..............57 9600/SMDI UJITSU...
  • Page 64: Integration Overview

    Follow these steps to set up this integration. Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. Configure UNIVERGE UM8500 for the integration. “Configuring UNIVERGE UM8500 for the integration” on page Program the phone system and extensions.
  • Page 65: Integration Description

    If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting. Integration features The Fujitsu 9600/SMDI integration with UNIVERGE UM8500 provides the following features: Call forward to personal greeting. When an incoming call is routed to an ●...
  • Page 66: Configuring Univerge Um8500 For The Integration

    UM8500 for the integration To confirm that the integration is enabled Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 67: Programming The Phone System

    If you use programming options other than those described in the following the phone procedure, the integration’s performance may be affected. system To program the phone system Assign a DCC port for integration with UNIVERGE UM8500. Assign single line phone On the phone system, in , set Type to for the Fujitsu 9600 phone lines used as voice messaging ports.
  • Page 68 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 69: Mitel Sx200, Sx2000, 3300Icp, And 200Icp

    In this integration... Integration overview ................60 Integration steps ................60 Requirements ..................60 Integration description ................61 Integration features ................61 Configuring UNIVERGE UM8500 for the integration ........62 Connecting the systems.................63 Programming the phone system..............65 Mitel SX-200 ML ................65 Mitel SX-2000 ..................66 Troubleshooting ..................68...
  • Page 70: Integration Overview

    Follow these steps to set up this integration. Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements” below. Set up UNIVERGE UM8500 for the integration. “Configuring UNIVERGE UM8500 for the integration” on page Connect the systems.
  • Page 71: Integration Description

    Integration The integration uses digital lines to connect the phone system and the messaging description system server. Each D82 voice board in the messaging system connects to the phone system through a PBX station interface cable. A D82 voice board emulates up to eight Mitel Superset digital phones.
  • Page 72: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 73: Connecting The Systems

    Connecting the After installing all of the required hardware on the voice messaging system, systems perform the following procedure to connect the phone system to the messaging system. To install required messaging system hardware, such as D82 boards, see the Installation Guide.
  • Page 74 D82 board installed. D82 Two-wire pinouts Phone line Type 66 Pin number Pair color Lead designation number Block pair white-orange orange-white white-brown brown-white red-blue blue-red red-green green-red red-slate slate-red black-orange orange-black black-brown brown-black yellow-blue blue-yellow UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 75: Programming The Phone System

    Programming After confirming that the integration is enabled, perform the procedures for the the phone appropriate phone system model: system For the Mitel SX-200 ML, see the procedures below. ● For the Mitel SX-2000, see procedures on page 66. ● Mitel SX-200 ML Perform the following to set up the voice messaging extensions and the hunt group for the Mitel SX-200 ML integration.
  • Page 76: Mitel Sx-2000

    Hunt group assignment On the Group Forms screen, select Pilot number On the Hunt Group Assignment screen, in the field, type the published voice messaging number for all direct and forwarded calls, then ESC+1 press UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 77 Name Type a group name, such as , in the field, D/82 Hunt Hunt mode In the field, type circular Directory number In a field, type a voice messaging extension. Directory Name In the fields, type a name for the voice messaging extension.
  • Page 78: Troubleshooting

    On the UM8500 Administrator, confirm that MWI is enabled for the ● subscriber. Message waiting indicators are not turned off after messages are retrieved. Await-answer calls release before See “ ” Learning phone system tones on page 340 the personal greeting is played. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 79: Mitel Sx-2000 T1

    Integration overview ................70 Integration steps ................70 Requirements ..................70 Integration description ................71 How the integration works ..............71 Integration features ................71 Configuring UNIVERGE UM8500 for the integration ........72 Programming the phone system..............73 Steps to change the phone system settings..........73 SX-2000 T1 ITEL...
  • Page 80: Integration Overview

    Review the system and equipment requirements Verify that all phone system and messaging system server requirements have been met. See “Requirements” on page Configure UNIVERGE UM8500 for the integration. “Configuring UNIVERGE UM8500 for the integration” on page Program the phone system and extensions.
  • Page 81: Integration Description

    If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting. Integration features The Mitel SX-2000 T1 integration with UNIVERGE UM8500 provides the following features: Call forward to personal greeting. When an incoming call is routed to an ●...
  • Page 82: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 83: Programming The Phone System

    Programming Perform the following procedures to program the phone system for the the phone integration. Using programming options other than those described in the following procedures can affect system performance. system After connecting the systems, change the default settings for the phone system, as shown in the following procedures.
  • Page 84 Change the settings for the call rerouting first alternative assignment form. “To change the call rerouting first alternative assignment form” page UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 85 To change the class of service options assignment form System forms On the phone system Form Groups menu, select , then select Class of service options assignment Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing.
  • Page 86 NOTE Highlighted fields are user defined. The form shows only those settings that require changing. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 87 To change the link descriptor assignment form Digital link forms On the phone system Form Groups menu, select , then Link descriptor assignment select Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing.
  • Page 88 On the phone system Form Groups menu, select , then Digital link assignment select Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 89 To change the trunk service assignment form Trunk forms On the phone system Form Groups menu, select , then select Trunk service assignment Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing.
  • Page 90 On the phone system Form Groups menu, select selection forms Route assignment , then select Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 91 To change the feature access code assignment form System forms On the phone system Form Groups menu, select , then select Feature access code assignment Change only those settings listed in the form below. NOTE The form shows only those settings that require changing. To change the call progress tone detection plan assignment Automatic route...
  • Page 92 On the phone system Form Groups menu, select selection forms Automatic route select assignment , then select Change only those settings listed in the form below. NOTE The form shows only those settings that require changing. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 93 To change the call rerouting first alternative assignment form Call rerouting forms On the phone system Form Groups menu, select Call rerouting first alternative assignment then select Change only those settings listed in the form below. NOTE Highlighted fields are user defined. The form shows only those settings that require changing.
  • Page 94 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 95: Mitel 3300 Icp T1 With Digital E&M

    Integration features ................87 Configuring UNIVERGE UM8500 for integration .........88 Connecting the systems.................89 Programming the Mitel 3300/SX-3200 for digital E&M integration ....90 Setting up UNIVERGE UM8500 for integration ...........93 Configuring phone answering .............93 Configuring message waiting..............93 Configuring message retrieval ............93 Configuring Auto Attendant..............93 3300 ICP T1 E&M...
  • Page 96: Integration Overview

    Integration The following steps describe how to set up a UNIVERGE UM8500 integration overview using a digital E&M interface with a Mitel 3300 ICP over T1 lines. Use this section of the Integration Guide with the Installation Guide. Integration steps Follow these steps to set up the integration.
  • Page 97: Integration Description

    Integration Digital E&M voice mail functionality provides voice processors with the ability to description transfer calls through the digital E&M interface by flashing on the E-lead. Calls rerouted to the voice messaging system can only be identified by making use of Automatic Route Selection (ARS) and digit modification.
  • Page 98: Configuring Univerge Um8500 For Integration

    UM8500 for To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 99: Connecting The Systems

    Connecting the After installing all of the required hardware on the voice messaging system, systems perform the following procedure to connect the phone system to the voice messaging system. To install required voice messaging system hardware, see the Installation Guide. System connections To connect the phone system and UM8500 Connect the 15-pin connector to the T1 board on the phone system.
  • Page 100: Programming The Mitel 3300/Sx-3200 For Digital E&M Integration

    Class of Service Options Assignment settings Setting Value ONS/COV/E&M Voice Mail Port Dialed Night Service Yes (optional) Message Waiting Dialing Conflict Timer (2-5s) 2 (optional) Allow Trunk Flash UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 101 Program the Trunk Service Assignment form to apply the relevant Class of Service (COS) and Class of Restriction (COR) to the E&M voice mail ports. Absorb Enter in the field. NOTE Toll fraud should be considered when assigning a COR to the voice mail ports.
  • Page 102 System call rerouting can also be used. To reroute a system call, reroute extensions to a system speed call number containing the ARS leading digit, for example, 8 as used in the previous example, and the user’s extension number. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 103: Setting Up Univerge Um8500 For Integration

    Setting up After connecting the systems and programing the Mitel 3300/SX-3200 for digital UNIVERGE E&M integration, set up the UNIVERGE UM8500 for integration. UM8500 for Configuring phone answering integration Using E&M trunk circuits for voice mail applications requires that the subscriber be identified to the voice processor through ARS using digit modification.
  • Page 104 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 105: Mitel 3300 Icp With Ip Integration

    Integration steps ................96 Requirements ..................96 Integration description ................97 How the integration works ..............97 Integration features ................97 Programming the phone system..............98 Steps for changing the phone system settings ........98 Configuring UNIVERGE UM8500 for the integration ........102 3300 ICP ITEL WITH INTEGRATION...
  • Page 106: Integration Overview

    A network switch with enough ports to handle all IP phones, the voice server ● and the phone system. UNIVERGE UM8500 server UNIVERGE UM8500 installed and ready for the integration as described in ● the Installation Guide. A system key that enables the integration and the appropriate number of ●...
  • Page 107: Integration Description

    Integration How the integration works description The Mitel 3300 ICP with IP integration uses an Ethernet line to connect the phone system and UM8500. The phone system sends the following information with forwarded calls: The called party's extension. ● The calling party extension (for internal calls) or the calling party's phone ●...
  • Page 108: Programming The Phone System

    Assign the class of service to the voice mail extensions. “To assign the new class of service to the voice mail extensions” page 100. Set up a hunt group containing the voice mail extensions. “To set up the hunt group” on page 100. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 109 To configure DHCP settings System On the phone system System Configuration menus, select Capacity > License and Option Selection IP User Licenses IP Device Licenses Confirm that the number of are equal to or greater than the number of voice mail extensions and IP phones.
  • Page 110 Save Click Repeat steps through for each IP voice mail extension. To set up the hunt group Call Handling > On the phone system System Administration menu, click Hunt Groups > Hunt Group Assignment Click UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 111 Hunt Group , type the number for the hunt group. This number should be one less than the first voice mail extension. For example, if the first voice mail extension is 101, the hunt group number should be 100. Hunt Group Mode Circular select Hunt Group Type...
  • Page 112: Configuring Univerge Um8500 For The Integration

    Installation Guide, perform the following procedure to confirm that the integration is enabled. UM8500 for the To configure the UM8500 server for integration integration Start > All Programs > UNIVERGE UM8500 > Key Dump Click Integration MITELIP Multiple Integrations...
  • Page 113 Start UNIVERGE UM8500. In your Internet browser, go to UM8500 Administrator (http:// <server name> /saweb). System > Ports Go to and check the extensions of each port displayed in the Port Table section of the page. Type the extension for each port. The ports must appear in the same order as in the Mitel Networks IP Phone Emulation Settings dialog box.
  • Page 114 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 115: Nec Neax 2000 With Direct Digital (D82)

    Integration steps ................106 Requirements ................106 Integration description ................ 107 How the integration works ............... 107 Integration features ................ 107 Configuring UNIVERGE UM8500 for the integration ........108 Programming the phone system............109 NEC NEAX 2000 (D82) WITH IRECT...
  • Page 116: Integration Overview

    “Programming the phone system” on page 109. Requirements ® The steps to set up the NEC NEAX 2000 direct digital integration require the following: Phone system NEAX 2000 IVS, 1300 series, revision NJ 4.04 or later, installed and ready for ●...
  • Page 117: Integration Description

    UM8500 without this information, UM8500 answers with the opening greeting. Integration features The NEAX 2000 digital integration with UNIVERGE UM8500 provides the following features: Call forward to personal greeting. When an incoming call is routed to an ●...
  • Page 118: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 119: Programming The Phone System

    Designate the following function key assignments by using command code 90, YY = 00: Assign the prime line number to the UCD pilot number of the voice messaging ports by using command code 93. NEC NEAX 2000 (D82) WITH IRECT...
  • Page 120 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 121: Nec Neax 2000 With Ip Protims

    Integration steps ................112 Requirements ................112 Integration description ................ 113 How the integration works ............... 113 Integration features ................ 113 Programming the phone system............114 Configuring UNIVERGE UM8500 for the integration ........115 NEC NEAX 2000 IP P WITH ROTIMS...
  • Page 122: Integration Overview

    “Configuring UNIVERGE UM8500 for the integration” on page 115. Requirements The steps to set up the NEC NEAX 2000 IP Protims integration require the following: Equipment ® All Dterm IP phones that will be used with UNIVERGE UM8500 must have ●...
  • Page 123: Integration Description

    Voice Over IP (VOIP) protocols, such as DRS, Protims, RTP , H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols. Integration features The NEAX 2000 IP Protims integration with UM8500 provides the following features: Call forward to personal greeting.
  • Page 124: Programming The Phone System

    Set the same location ID for all voice messaging ports and set either or both of the codecs G711, U-Law or A-Law, and G729A with payload size equal to 40 milliseconds for that location ID using commands CM12 YY=39, CM67 YY=00, and CM42 YY=100 ~ 177. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 125: Configuring Univerge Um8500 For The Integration

    VOIP-PROTIMS Enter the MWI analog codes that the NEAX 2000 phone system uses for turning the phones lamps on and off. Save the changes. Stop UNIVERGE UM8500. Run VOIPAdmin.exe from Commserver\Utilities folder. The VoipAdmin Tool appears. Enter IP address of the phone system.
  • Page 126 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 127: Nec Neax 2000 With Oai

    Setting up the NEAX 2000 IVS or IVS 2 ..........121 Setting up the NEAX 2000 IPS............124 Configuring UNIVERGE UM8500 for the integration ........128 Installing the OAI Integration Server software ........130 Configuring the OAI Integration Server ..........131 Installing and starting the OAI service ...........
  • Page 128: Integration Overview

    UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with overview NEC phone systems using a TCP/IP link between the messaging system server and the phone system. OAI Integration can be used with IP lines and requires that the OAI Integration server is installed.
  • Page 129: Requirements

    Requirements The steps to set up the NEC NEAX 2000 with OAI integration require the following: Phone System A NEAX 2000 IVS, IVS 2, or IPS phone system ● A network connection to the messaging system server. ● One or more of the following station ports set up as voice messaging ports: ●...
  • Page 130: Integration Description

    Application Interface (OAI) to integrate with NEC phone systems including NEAX 2000 IVS/IVS2 and NEAX 2000 IPS. The OAI integration is established over a TCP/ IP link between the messaging system server and the NEC phone system. How the integration works There are two basic types of OAI integrations: OAI pure integration .
  • Page 131: Programming The Phone System

    Setting up the NEAX 2000 IVS or IVS 2 NOTE The following procedures are written with the assumption that you will use a digital NEC Dterm Series E phone, using the Customer Administration Terminal (CAT) mode, to enter the settings presented in the procedures.
  • Page 132 Assign IP address: 172.16.19.60 D79>01>016 D79>02>019 D79>03>060 D79>04>255 Assign subnet mask: 255.255.255.0 D79>05>255 D79>06>255 D79>07>000 Reset CP14 (SW1) Update changes NOTE: Do not run the following command if the OAI UCD - Serial MCI integration method is used. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 133 OAI group (00) of the monitored 172>221:NONE-01 number(s). 172>222:NONE-01 172>223:NONE-01 171>220:0-1 Set extension 220 to be the UCD pilot (master). 1310>220:0 Set the 220-223 range as messaging system (VMS) stations (for MCI / J-records appearance). 1310>221:0 1310>222:0 1310>223:0 NEC NEAX 2000 WITH...
  • Page 134: Setting Up The Neax 2000 Ips

    The Executive Override code programmed on the phone system command 200>A4>A006, for example, should match the BargeInCode parameter setting in the UNIVERGE UM8500 integration file. In this case the code is *4 and the UM8500 entry is BargeInCode = X,&,*4...
  • Page 135 OAI monitoring slot 60030, in the OAI server configuration according to the OAI XML template chosen, is set to: Command Description B-load, C-load Reset PBX memory F83>0>… IVR # (need to save and restart system to take effect) NEC NEAX 2000 WITH...
  • Page 136 08>046>0 Executive Override beep: 0 = disable Executive Override beep 1 = enable Executive Override beep Backup/Save EC6>0>3 = idle 0 = start backup (and wait for flashing to complete) Reset CP24 (SW1) Update changes UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 137 The Executive Override code programmed on the command 200>A4>A006, for example, should match the BargeInCode parameter setting in the UNIVERGE UM8500 integration file. In this case the code is *4 and the UM8500 entry is BargeInCode = X,&,*4. NEC NEAX 2000...
  • Page 138: Configuring Univerge Um8500 For The Integration

    Edit Switch utility. To update the INI file Using Windows Explorer on the UNIVERGE UM8500 server, go to the CommServer\IntLib directory. Use a text editor to open the corresponding configuration INI file noted in the previous procedure.
  • Page 139 The NetIP1 = the IP address of the computer where UNIVERGE UM8500 ■ is installed; the default value is set to "localhost" but it should be changed because it is possible for the server machine to have more than one network interface.
  • Page 140: Installing The Oai Integration Server Software

    Open the appropriate folder for the integration. For NEAX 2000 IVS/IVS2 phone systems using OAI pure integration, open ■ NEC 2000 IVS - OAI Pure - No CCIS folder. For NEAX 2000 IPS phone systems using OAI pure integration, open the ■...
  • Page 141: Configuring The Oai Integration Server

    If one of the templates that enables an OAI pure integration, such as NEC 2000 IVS - OAI Pure - No CCIS or NEC IPS 2000 - OAI Pure - No CCIS, was selected, then enter the CallPilot's OAI monitored extension. If the extension is a virtual number associated with the auto attendant, this will be the monitored number that is called to access the voice messaging system.
  • Page 142 If using a template that enables the OAI UCD-MCI serial integration, in the navigation panel of the configuration file, expand the MCI-Serial node. NOTE Do not complete this step if a template other than the NEC IPS 2000 OAI-UCD-MCI template or the NEC 2000 IVS-OAI-UCD-MCI template was selected.
  • Page 143 Leave all other parameters not listed above at their default values. File > Save Click to save the XML configuration file. Install the OAI service and test the integration. See “Installing and starting the service” on page 134. NEC NEAX 2000 WITH...
  • Page 144: Installing And Starting The Oai Service

    Leave a voice message for a test user that has an actual phone extension. Confirm that the message indicator for the extension is on. This verifies ■ that the MWI section of the configuration file was set properly. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 145 If the Message Count field in the MWI-OAI node of the configuration file ■ was set to True, confirm that the message count is listed. Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears. NEC NEAX 2000 WITH...
  • Page 146 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 147: Nec Neax 2400 With Direct Digital

    Integration steps ................138 Requirements ................138 Integration description ................ 139 How the integration works ............... 139 Integration features ................ 139 Configuring UNIVERGE UM8500 for the integration ........140 Programming the phone system............141 NEC NEAX 2400 WITH IRECT IGITAL...
  • Page 148: Integration Overview

    “Programming the phone system” on page 141. Requirements ® The steps to set up the NEC NEAX 2400 direct digital integration require the following: Phone system NEAX 2400 IMS, revision HDS 5200 R4 or later, installed and ready for the ●...
  • Page 149: Integration Description

    UM8500 without this information, UM8500 answers with the opening greeting. Integration features The NEAX 2400 direct digital integration with UNIVERGE UM8500 provides the following features: Call forward to personal greeting. When an incoming call is routed to an ●...
  • Page 150: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 151: Programming The Phone System

    Program the phone to forward calls to the UCD pilot number only when the call is not answered. Confirm that call forwarding is disabled when the extension is busy. CAUTION Do not use a phantom single line extension for the UCD pilot number. NEC NEAX 2400 WITH IRECT IGITAL...
  • Page 152 0 Lamp flash rate To program the Dterm phones that use Live Record For each Dterm phone that uses the UNIVERGE UM8500 Live Record feature, perform the following steps: Assign an SFI of by using the ASFC command.
  • Page 153: Nec Neax 2400 With Ip Protims

    Integration steps ................144 Requirements ................144 Integration description ................ 145 How the integration works ............... 145 Integration features ................ 145 Programming the phone system............146 Configuring UNIVERGE UM8500 for the integration ........147 NEC NEAX 2400 IP P WITH ROTIMS...
  • Page 154: Integration Overview

    “Configuring UNIVERGE UM8500 for the integration” on page 147. Requirements The steps to set up the NEC NEAX 2400 IP Protims integration require the following: Equipment ® All Dterm IP phones that will be used with UNIVERGE UM8500 must have ●...
  • Page 155: Integration Description

    H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols. Integration features The NEAX 2400 IP Protims integration with UNIVERGE UM8500 provides the following features: Call forward to personal greeting. When an incoming call is routed to an ●...
  • Page 156: Programming The Phone System

    Assign the ports successive VPS channels, starting with “IP VPS CH = 0.” Write down the VPS ID value of the voice messaging ports, for use during the UM8500 installation. Enter the value when the UNIVERGE UM8500 installation wizard asks for this value.
  • Page 157: Configuring Univerge Um8500 For The Integration

    DTERM_III". Enter the MWI analog codes that the NEAX 2400 phone system uses for turning the phones lamps on and off. Save the changes. Stop UNIVERGE UM8500. Run VOIPAdmin.exe from Commserver\Utilities folder. The VoipAdmin Tool appears. Enter IP address of the phone system.
  • Page 158 PBX settings made for the voice messaging ports, see “To program the IP voice messaging ports in the phone system” on page 146, and use the VOIPAdmin tool to make the necessary adjustments. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 159: Nec Neax 2400 With Serial Mci

    Setting up the trunk board ..............153 Programming the phone system............155 Programming the phone system steps ..........155 Configuring UNIVERGE UM8500 for the integration ........159 Configuring UNIVERGE UM8500 ports..........159 Transferring calls on phone systems without blind transfer......161...
  • Page 160: Integration Overview

    PH-68 two-port cable and an RS- 232C CA-1 cable. MCI feature II installed according to NEC document ETI No. 121A (October ● 1998) and the NEAX 2400 IMX Message Center Interface (MCI) Specifications, ND-70428(E) Issue 1 (January 1999), NEC #200892.
  • Page 161 “ Transferring calls on phone systems without blind ” transfer on page 161 UNIVERGE UM8500 server The Dialogic voice boards installed; see the Installation Guide for installation ● details. NOTE For the latest information on supported voice boards for UM8500, contact a sale representative.
  • Page 162: Integration Description

    If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting. Integration features The NEC NEAX 2400 serial MCI integration with UM8500 provides the following features: Call forward to personal greeting.
  • Page 163: Setting Up The Trunk Board

    If the version is incorrect, update the firmware by replacing the PROM or the trunk board. To set the trunk board switches Set the switches for the trunk board as shown below: For a 24DTR/DLI trunk board. ■ See also NEAX 2400 IMX Circuit Card Manual NEC NEAX 2400 WITH SERIAL...
  • Page 164 For a SPADLIC A trunk board. ■ UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 165: Programming The Phone System

    ASDT command. Use the SFC previously created. Assign all voice messaging ports to a UCD group. Complete programming the phone system. See “To complete programming the phone system” on page 157. NEC NEAX 2400 WITH SERIAL...
  • Page 166 NOTE If the phone system that hosts the voice messaging ports extensions is part of a NEC Fusion network and those ports need to be accessible from the other Fusion nodes, then the UCD must be configured to contain the logical numbers corresponding with the ports extensions, see the ALGSN, ASHUN commands.
  • Page 167 If the phone system that hosts the voice messaging ports extensions ● is part of a NEC Fusion network and those ports need to be accessible from the other Fusion nodes, then the UCD must be configured to contain the logical numbers corresponding with the ports extensions, see the commands ALGSN, ASHUN.
  • Page 168 MCI out of service when terminating to attendant console Programming system data local data System Index Value Description 0/1: MCI/IMX station number/phone number b0–7 00–FD Assign the FPC of the node connected to MC IOC serial interface enabled for MCI 0/1: ICS/IMX format UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 169: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 170 Click to save the changes and then close VOIPAdmin. Restart UNIVERGE UM8500. To configure Analog, T1 or Digital ports Make sure that UNIVERGE UM8500 is running. In Internet Explorer, go to the UM8500 Administrator http://<server name>/saweb System > Ports Go to .
  • Page 171: Transferring Calls On Phone Systems Without Blind Transfer

    The phone system does not support blind transfers to the attendant console ● and blind transfers to the stations. The phone system is set to forward unanswered calls. ● A call is transferred from an extension to another that does not answer. ● NEC NEAX 2400 WITH SERIAL...
  • Page 172 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 173: Nec Neax 2400 With Oai

    How the integration works ............... 166 Integration features ................ 166 Programming the phone system............167 Configuring UNIVERGE UM8500 for the integration ........170 Installing the OAI Integration Server software ........172 Configuring the OAI Integration Server ..........173 Installing and starting the OAI service ........... 176 Testing the OAI integration ..............
  • Page 174: Integration Overview

    “Configuring the OAI Integration Server” on page 173. Requirements The steps to set up the NEC NEAX 2400 with OAI integration require the following: Phone System A NEAX 2400 IMX or IPX phone system. ● A network connection to the voice mail server.
  • Page 175 UM8500 installed and ready for the integration as described in the ● Installation Guide. OAI Integration server installed. ● A system key that enables the integration and the appropriate number of ● voice messaging ports. NEC NEAX 2400 WITH...
  • Page 176: Integration Description

    The UNIVERGE UM8500 unified messaging solution can use the Open description Application Interface (OAI) to integrate with the NEC phone system, such as the NEAX 2400 IMX/ICS/IPX. The OAI integration is established over a TCP/IP link between the UNIVERGE UM8500 and the NEC phone system.
  • Page 177: Programming The Phone System

    1 = /ASCII data for ISDN trunk Enable loop release ASYDL Internal IP/ACDP in Service (SVI 1758) 0 = No, 1 = Yes Maximum number of SMFN Output port (SVI 1792) 0 = 2 Ports, 1= * Ports (normal) NEC NEAX 2400 WITH...
  • Page 178 1 = Yes MCI 1 LAN Interface in service: 0 = No 1 = Yes ASYD MCI Expansion: 0 = Normal 1 = Expanded Expanded MCI with ANI Data: 0 = No 1 = Yes UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 179 Dterm station. This row contains the function keys with ID 9 to 12. Confirm that the my-line is assigned in order to successfully complete ■ the AKYD command. Exit Click to save the AKYD information. NEC NEAX 2400 WITH...
  • Page 180: Configuring Univerge Um8500 For The Integration

    UM8500 for the To select the INI file integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click On a new install the logon credentials are:...
  • Page 181 If using the OAI UCD - LAN MCI integration, under [Configuration], locate UseInternalParser=no. Change this to UseInternalParser=yes. File > Save Click , and then close the configuration INI file. NEC NEAX 2400 WITH...
  • Page 182: Installing The Oai Integration Server Software

    Installing the Before configuring the OAI integration, the OAI integration software must be installed on the computer where UNIVERGE UM8500 is installed. Integration To install the OAI Integration Server Server Insert the Installation disc into the disc drive. software Start From the Windows taskbar, click >...
  • Page 183: Configuring The Oai Integration Server

    If one of the templates that enables an OAI UCD - MCI Serial integration (NEC NEAX 2400 - OAI-UCD - MCI Serial or NEC NEAX 2400 - OAI-UCD - MCI LAN) was selected, leave this field blank.
  • Page 184 MCI-Serial node. NOTE Do not complete this step if a template other than the NEC NEAX 2400 - OAI-UCD - MCI Serial template, where the phone system cmd ASYDL Sys 1 Index 833 Bit 0 value is 0, was selected.
  • Page 185 MCI-LAN node. NOTE Do not complete this step if a template other than the NEC NEAX 2400 - OAI-UCD-MCI LAN template, where the PBX cmd ASYDL Sys 1 Index 833 Bit 0 value is 1, was selected.
  • Page 186: Installing And Starting The Oai Service

    Use a voice mail subscriber extension with a valid phone extension to place a call to the voice mail pilot number. You should hear: “Please Enter Your Password.” Leave a voice message for a test user that has an actual phone extension. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 187 If the Message Count field in the MWI-OAI node of the configuration file ■ was set to True, confirm that the message count is listed. Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears. NEC NEAX 2400 WITH...
  • Page 188 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 189: Nec Neax 2400 Or Nec Sv7000 With Lan Mci

    Integration features ................ 181 Setting up the trunk board ..............182 Programming the phone system............184 Programming the phone system steps ..........184 Configuring the UNIVERGE UM8500 for integration ........188 Configuring UNIVERGE UM8500 ports..........189 NEC NEAX 2400 NEC SV7000...
  • Page 190: Integration Overview

    188. Requirements The steps to set up the NEC NEAX 2400 or SV7000 Message Center Interface (MCI) integration with a LAN interface require the following: Phone System A NEAX 2400 IMX or SV7000 (model T10 or T20) phone system with LAN MCI.
  • Page 191: Integration Description

    The UM8500 systems controls message indications by sending on and off codes to the phone system through the LAN connection. Integration features The LAN MCI integration with UNIVERGE UM8500 provides the following features: Call forward to personal greeting. When an incoming call is routed to an ●...
  • Page 192: Setting Up The Trunk Board

    Setting up the If the phone system uses a T1 line to connect to UNIVERGE UM8500, confirm that trunk board the trunk board firmware version is correct, and set the DIP switches before programming the phone system. To confirm the trunk board firmware version Remove the trunk board from the phone system.
  • Page 193 For a SPADLIC A trunk board. ■ NEC NEAX 2400 NEC SV7000 LAN MCI WITH...
  • Page 194: Programming The Phone System

    Complete programming the phone system. See “To complete programming the phone system” on page 186. To program the IP-VPS ports Make sure that the NEAX 2400 system has enough IP licenses using the DPTR command. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 195 NOTE If the phone system that hosts the voice messaging ports extensions is part of a NEC Fusion network and those ports need to be accessible from the other Fusion nodes, then the UCD must be configured to contain the logical numbers corresponding with the ports extensions, see the ALGSN, ASHUN commands.
  • Page 196 If the phone system that hosts the voice messaging ports extensions ● is part of a NEC Fusion network and those ports need to be accessible from the other Fusion nodes, then the UCD must be configured to contain the logical numbers corresponding with the ports extensions, see the commands ALGSN, ASHUN.
  • Page 197 System Index Value Description 0/1: MCI/IMX station number/phone number b0–7 00–FD Assign the FPC of the node connected to MC Interface type for MCI: 0/1 = RS-232C interface/LAN interface 0/1: ICS/IMX format NEC NEAX 2400 NEC SV7000 LAN MCI WITH...
  • Page 198: Configuring The Univerge Um8500 For Integration

    Installation Guide, perform the following procedures to confirm that the integration is enabled, to configure the LAN MCI UM8500 for parameters, and to configure the UNIVERGE UM8500 ports. integration To confirm that the integration is enabled Start >...
  • Page 199: Configuring Univerge Um8500 Ports

    In the Switch Configuration window, click the tab. In the PBX Connection Settings section, enter the IP address of the phone system that provides UNIVERGE UM8500 server with the integration data. Enter the type of parity check used for LANMCI module in phone system, this Parity can be odd or even, in field.
  • Page 200 Click to save the changes and then close VOIPAdmin. Restart UNIVERGE UM8500. To configure Analog, T1 or Digital ports Make sure that UNIVERGE UM8500 is running. In Internet Explorer, go to the UM8500 Administrator http://<server name>/saweb System > Ports Go to .
  • Page 201: Nec Univerge Sv7000/Sv7000Mps With Ip Protims

    Integration steps ................192 Requirements ................192 Integration description ................ 193 How the integration works ............... 193 Integration features ................ 193 Programming the phone system............194 Configuring UNIVERGE UM8500 for the integration ........195 NEC UNIVERGE SV7000/SV7000MPS IP P WITH ROTIMS...
  • Page 202: Integration Overview

    Configure UNIVERGE UM8500 for the integration. “Configuring UNIVERGE UM8500 for the integration” on page 195. Requirements The steps to set up the NEC SV7000/SV7000MPS IP Protims integration require the following: Equipment ® All Dterm IP phones that will be used with UNIVERGE UM8500 must have ●...
  • Page 203: Integration Description

    H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols. Integration features The SV7000/SV7000MPS IP Protims integration with UNIVERGE UM8500 provides the following features: Call forward to personal greeting. When an incoming call is routed to an ●...
  • Page 204: Programming The Phone System

    Assign the ports successive VPS channels, starting with “IP VPS CH = 0.” Write down the VPS ID value of the voice messaging ports, for use during the UM8500 installation. Enter the value when the UNIVERGE UM8500 installation wizard asks for this value.
  • Page 205: Configuring Univerge Um8500 For The Integration

    DTERM_III". Enter the MWI analog codes that the SV7000/SV7000MPS phone system uses for turning the phones lamps on and off. Save the changes. Stop UNIVERGE UM8500. Run VOIPAdmin.exe from Commserver\Utilities folder. The VoipAdmin Tool appears. Enter IP address of the phone system.
  • Page 206 PBX settings made for the voice messaging ports, see “To program the IP voice messaging ports in the phone system” on page 194, and use the VOIPAdmin tool to make the necessary adjustments. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 207: Nec Univerge Sv7000 With Oai

    How the integration works ............... 200 Integration features ................ 200 Programming the phone system............201 Configuring UNIVERGE UM8500 for the integration ........204 Installing the OAI Integration Server software ........206 Configuring the OAI Integration Server ..........207 Installing and starting the OAI service ........... 210 Testing the OAI integration ..............
  • Page 208: Integration Overview

    UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with overview NEC PBX systems using a TCP/IP link between the UNIVERGE UM8500 server and the PBX. OAI Integration can be used with digital, analog, T1, or IP lines and requires that the OAI Integration server is installed.
  • Page 209: Requirements

    (TEC12). IP-VPS One IP-VPS port for each voice messaging port (TEC26). UNIVERGE UM8500 server A network connection with the phone system. A second network card on the ● messaging system server to connect directly to the phone system is recommended.
  • Page 210: Integration Description

    Integration The UNIVERGE UM8500 unified messaging solution can use the Open description Application Interface (OAI) to integrate with the NEC UNIVERGE SV7000 or SV7000 MPS phone systems. The OAI integration is established over a TCP/IP link between the messaging system and the NEC phone system.
  • Page 211: Programming The Phone System

    Maximum number of SMFN Output port (SVI 1792) 0 = 2 Ports, 1= * Ports (normal) RSVI SVI 1650 Call Fwd status for answer SMFN SVI 1755 Call Fwd reason enhancement (over CCIS) SVI 1760 Release SMFN enhancement NEC UNIVERGE SV7000 WITH...
  • Page 212 220-223, with 220 as the pilot. NOTE Do not adjust UCD hunt group settings if using an OAI pure integration. Tenant Value Description ASHU Pilot and Port number Port number Port number Port number UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 213 Dterm station. This row contains the function keys with ID 9 to 12. Confirm that the my-line is assigned in order to successfully complete ■ the AKYD command. Exit Click to save the AKYD information. NEC UNIVERGE SV7000 WITH...
  • Page 214: Configuring Univerge Um8500 For The Integration

    Configuring After ensuring that the UNIVERGE UM8500 server is ready for the integration by UNIVERGE completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. UM8500 for the To confirm the integration is enabled integration Start >...
  • Page 215 If using the OAI UCD - LAN MCI integration, under [Configuration], locate . Change this to UseInternalParser=no UseInternalParser=yes File > Save Click , and then close the configuration INI file. NEC UNIVERGE SV7000 WITH...
  • Page 216: Installing The Oai Integration Server Software

    Installing the Before configuring the OAI integration, the OAI integration software must be installed on the computer where the UNIVERGE UM8500 is installed. Integration To install the OAI Integration Server Server Insert the Installation disc into the disc drive. software Start >...
  • Page 217: Configuring The Oai Integration Server

    The default value is just an example. If the template that enables an OAI UCD - MCI LAN integration (NEC SV7000 - OAI-UCD - MCI LAN) was selected, leave this field blank.
  • Page 218 TCP/IP connection to the phone system. Accepted values are any valid TCP/ IP port. The default is 60120. Do not change this value unless you know that this port is already taken by other applications on the UNIVERGE UM8500 server.
  • Page 219 Set the following parameters to configure the VMSystem1 node: Host. Enter the IP address of the monitored UNIVERGE UM8500 server. This will be the same IP address entered previously in the configuration ini file. The default value is just an example.
  • Page 220: Installing And Starting The Oai Service

    Administrator password for the domain, then click NOTE It is recommended that the same domain administrator account that was used to install the UNIVERGE UM8500 software is entered. The Administrator name might need to be prefaced with the domain. For example, <domain name>\Administrator.
  • Page 221 If the Message Count field in the MWI-OAI node of the configuration file ■ was set to True, confirm that the message count is listed. Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears. NEC UNIVERGE SV7000 WITH...
  • Page 222 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 223: Nec Univerge Sv8300 With Ip Protims

    Integration steps ................214 Requirements ................214 Integration description ................ 215 How the integration works ............... 215 Integration features ................ 215 Programming the phone system............216 Configuring UNIVERGE UM8500 for the integration ........219 NEC UNIVERGE SV8300 IP P WITH ROTIMS...
  • Page 224: Integration Overview

    “Configuring UNIVERGE UM8500 for the integration” on page 219. Requirements The steps to set up the NEC SV8300 IP Protims integration require the following: Equipment ® All Dterm IP phones that will be used with UNIVERGE UM8500 must have ●...
  • Page 225: Integration Description

    Terminal extension. The communication between the parties is facilitated by a series of Voice Over IP (VOIP) protocols, such as DRS, Protims, RTP , H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.
  • Page 226: Programming The Phone System

    (all stations - not the voicemail ports) Allows MWI >0 MD5 encryption CM 08>517>0 CM 08>702>0 CM 08>703>0 CM 08>704>0 CM 08>706>0 CM 08>710>0 Build UCD Group: Create a loop pointing Pilot to first Port CM 170>3999>3900 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 227 Set the same location ID for all voice messaging ports and set either or both of the codecs G711, U-Law or A-Law, and G729A with any payload your system may need (10, 20, 30, or 40). NEC UNIVERGE SV8300 IP P WITH...
  • Page 228 CM 42>111>priority payload 2 for codec list 0 (10ms, 20ms, 30ms, 40ms) (10ms, CM 42>112>priority payload 3 for codec list 0 20ms, 30ms, 40ms) (10ms, CM 42>113>priority payload 4 for codec list 0 20ms, 30ms, 40ms) UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 229: Configuring Univerge Um8500 For The Integration

    VOIP-PROTIMS Enter the MWI analog codes that the SV8300 phone system uses for turning the phones lamps on and off. Save the changes. Stop UNIVERGE UM8500. Run VOIPAdmin.exe from Commserver\Utilities folder. The VoipAdmin Tool appears. Enter IP address of the phone system.
  • Page 230 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 231: Nec Univerge Sv8300 Using Oai

    How the integration works ............... 224 Integration features ................ 224 Programming the phone system............225 Configuring UNIVERGE UM8500 for the integration ........228 Installing the OAI Integration Server software ........229 Configuring the OAI Integration Server ..........230 Installing and starting the OAI service ........... 233 Testing the OAI integration ..............
  • Page 232: Integration Overview

    UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with overview NEC phone systems using a TCP/IP link between the messaging system server and the phone system. OAI Integration can be used with IP lines and requires that the OAI Integration server is installed.
  • Page 233: Requirements

    Requirements The steps to set up the NEC UNIVERGE SV8300 using OAI integration require the following: Phone System A UNIVERGE SV8300 phone system ● A network connection to the messaging system server. ● One IP terminal port for each voice messaging port.
  • Page 234: Integration Description

    Integration The UNIVERGE UM8500 unified messaging solution can use the Open description Application Interface (OAI) to integrate with NEC phone systems including UNIVERGE SV8300. The OAI integration is established over a TCP/IP link between the messaging system server and the NEC phone system.
  • Page 235: Programming The Phone System

    208-231. Verify that t he monitored DTerm Function Keys on extension 201 set per the phone system configuration, for example 09-12 (function codes F1032- F1035; Terminal Mode Facility codes 192-195). NEC UNIVERGE SV8300 USING...
  • Page 236 9000>201,12>F1035 08>045>0 Executive Override beep: 0 = play only one beep on initiation 1 = beep every 4 seconds 08>046>0 Executive Override beep: 0 = disable Executive Override beep 1 = enable Executive Override beep UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 237 The Executive Override code programmed on the command 200>A4>A006, for example, should match the BargeInCode parameter setting in the UNIVERGE UM8500 integration file. In this case the code is *4 and the UM8500 entry is BargeInCode = X,&,*4. NEC UNIVERGE SV8300...
  • Page 238: Configuring Univerge Um8500 For The Integration

    ■ access the same LAN as the phone system. For example: NetIP1=172.16.19.191. The NetIP1 = the IP address of the computer where UNIVERGE UM8500 ■ is installed; the default value is set to "localhost" but it should be changed because it is possible for the server machine to have more than one network interface.
  • Page 239: Installing The Oai Integration Server Software

    NOTE The files used for the UNIVERGE SV8300 OAI integration are the same as those used for the NEC IPS 2000 OAI integration. From the selected folder, copy and replace the existing AvOAISvr.xml file to Program Files\Active Voice\OAIIntegration folder on the UM8500 server.
  • Page 240: Configuring The Oai Integration Server

    NEC IPS 2000 - OAI-UCD - MCI was selected, this field can be left blank according to the predefined settings. If one of the templates that enables an OAI pure integration, such as NEC IPS 2000 - OAI Pure - No CCIS, was selected, then enter the CallPilot's OAI monitored extension.
  • Page 241 If using a template that enables the OAI UCD-MCI serial integration, in the navigation panel of the configuration file, expand the MCI-Serial node. NOTE Do not complete this step if a template other than the NEC IPS 2000 OAI-UCD-MCI template or the NEC 2000 IVS-OAI-UCD-MCI template was selected.
  • Page 242 Leave all other parameters not listed above at their default values. File > Save Click to save the XML configuration file. Install the OAI service and test the integration. See “Installing and starting the service” on page 233. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 243: Installing And Starting The Oai Service

    Leave a voice message for a test user that has an actual phone extension. Confirm that the message indicator for the extension is on. This verifies ■ that the MWI section of the configuration file was set properly. NEC UNIVERGE SV8300 USING...
  • Page 244 If the Message Count field in the MWI-OAI node of the configuration file ■ was set to True, confirm that the message count is listed. Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 245: Nec Univerge Sv8500 With Direct Digital

    Integration steps ................236 Requirements ................236 Integration description ................ 237 How the integration works ............... 237 Integration features ................ 237 Configuring UNIVERGE UM8500 for the integration ........238 Programming the phone system............239 NEC UNIVERGE SV8500 WITH IRECT IGITAL...
  • Page 246: Integration Overview

    “Programming the phone system” on page 239. Requirements The steps to set up the NEC UNIVERGE USV8500 direct digital integration require the following: Phone system NEC UNIVERGE SV8500, revision S01 or later, installed and ready for the ● integration as described in the phone system documentation.
  • Page 247: Integration Description

    UM8500 without this information, UM8500 answers with the opening greeting. Integration features The SV8500 direct digital integration with UNIVERGE UM8500 provides the following features: Call forward to personal greeting. When an incoming call is routed to an ●...
  • Page 248: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 249: Programming The Phone System

    Program the phone to forward calls to the UCD pilot number only when the call is not answered. Confirm that call forwarding is disabled when the extension is busy. CAUTION Do not use a phantom single line extension for the UCD pilot number. NEC UNIVERGE SV8500 WITH IRECT IGITAL...
  • Page 250 0 Lamp flash rate To program the Dterm phones that use Live Record For each Dterm phone that uses the UNIVERGE UM8500 Live Record feature, perform the following steps: Assign an SFI of by using the ASFC command.
  • Page 251: Nec Univerge Sv8500 With Ip Protims

    Integration steps ................242 Requirements ................242 Integration description ................ 243 How the integration works ............... 243 Integration features ................ 243 Programming the phone system............244 Configuring UNIVERGE UM8500 for the integration ........245 NEC UNIVERGE SV8500 IP P WITH ROTIMS...
  • Page 252: Integration Overview

    “Configuring UNIVERGE UM8500 for the integration” on page 245. Requirements The steps to set up the NEC SV8500 IP Protims integration require the following: Equipment ® All Dterm IP phones that will be used with UNIVERGE UM8500 must have ●...
  • Page 253: Integration Description

    IP-VPS extension. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as DRS, Protims, RTP , H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.
  • Page 254: Programming The Phone System

    Assign the ports successive VPS channels, starting with “IP VPS CH = 0.” Write down the VPS ID value of the voice messaging ports, for use during the UM8500 installation. Enter the value when the UNIVERGE UM8500 installation wizard asks for this value.
  • Page 255: Configuring Univerge Um8500 For The Integration

    DTERM_III". Enter the MWI analog codes that the SV8500 phone system uses for turning the phones lamps on and off. Save the changes. Stop UNIVERGE UM8500. Run VOIPAdmin.exe from Commserver\Utilities folder. The VoipAdmin Tool appears. Enter IP address of the phone system.
  • Page 256 PBX settings made for the voice messaging ports, see “To program the IP voice messaging ports in the phone system” on page 244, and use the VOIPAdmin tool to make the necessary adjustments. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 257: Nec Univerge Sv8500 With Lan Mci

    How the integration works ............... 249 Integration features ................ 249 Programming the phone system............250 Programming the phone system steps ..........250 Configuring the UNIVERGE UM8500 for integration ........254 Configuring UNIVERGE UM8500 ports..........255 NEC UNIVERGE SV8500 LAN MCI...
  • Page 258: Integration Overview

    “Configuring the UNIVERGE UM8500 for integration” on page 254. Requirements The steps to set up the NEC UNIVERGE SV8500 Message Center Interface (MCI) integration with a LAN interface require the following: Phone System A SV8500 phone system with LAN MCI. ●...
  • Page 259: Integration Description

    The UM8500 systems controls message indications by sending on and off codes to the phone system through the LAN connection. Integration features The LAN MCI integration with UNIVERGE UM8500 provides the following features: Call forward to personal greeting. When an incoming call is routed to an ●...
  • Page 260: Programming The Phone System

    Assign the IP-VPS NO. and assign successive IP-VPS channels, starting with IP-VPS CH= 0. Write down the IP-VPS NO. and IP-VPS CH value of the voice messaging ports, so the value is available when the UNIVERGE UM8500 installation wizard asks for it. CAUTION All voice messaging ports must have the same value assigned for ●...
  • Page 261 If the phone system that hosts the voice messaging ports extensions ● is part of a NEC Fusion network and those ports need to be accessible from the other Fusion nodes, then the UCD must be configured to contain the logical numbers corresponding with the ports extensions, see the commands ALGSN, ASHUN.
  • Page 262 Set the interface type for MCI to LAN using command ASYDL, index 833, bit b0 and b1 must be set to 1. NOTE In a NEC Fusion network, the phone system that contains the extensions of the voice messaging ports must be the one that also sends the integration data to the UNIVERGE UM8500 through the LAN MCI module.
  • Page 263 Programming system data local data ASYDL System Index Value Description b0–7 00–FD Assign the FPC of the node connected to MC Interface type for MCI: 0/1 = RS-232C interface/LAN interface 0/1: ICS/IMX format NEC UNIVERGE SV8500 LAN MCI WITH...
  • Page 264: Configuring The Univerge Um8500 For Integration

    Installation Guide, perform the following procedures to confirm that the integration is enabled, to configure the LAN MCI UM8500 for parameters, and to configure the UNIVERGE UM8500 ports. integration To confirm that the integration is enabled Start >...
  • Page 265: Configuring Univerge Um8500 Ports

    In the Switch Configuration window, click the tab. In the PBX Connection Settings section, enter the IP address of the phone system that provides UNIVERGE UM8500 server with the integration data. Enter the type of parity check used for LANMCI module in phone system, this Parity can be odd or even, in field.
  • Page 266 0 for each gateway. Click to save the changes and then close VOIPAdmin. Restart UNIVERGE UM8500. To configure Digital ports Make sure that UNIVERGE UM8500 is running. In Internet Explorer, go to the UM8500 Administrator http://<server name>/saweb System > Ports Go to .
  • Page 267: Nec Univerge Sv8500 With Serial Mci

    How the integration works ............... 259 Integration features ................ 259 Programming the phone system............260 Programming the phone system steps ..........260 Configuring UNIVERGE UM8500 for the integration ........264 Configuring UNIVERGE UM8500 ports..........264 NEC UNIVERGE SV8500 WITH SERIAL...
  • Page 268: Integration Overview

    See Appendix C, “Learning phone system tones” on page 340. Requirements The steps to set up the NEC SV8500 with Message Center Interface (MCI) integration with a serial interface require the following: Phone system A UNIVERGE SV8500 phone systems with MCI: ●...
  • Page 269: Integration Description

    Message waiting indication (MWI). When a message is waiting for a subscriber, UM8500 notifies the phone system to activate the message waiting indicator on the subscriber’s extension. NEC UNIVERGE SV8500 WITH SERIAL...
  • Page 270: Programming The Phone System

    Assign the IP-VPS NO. and assign successive IP-VPS channels, starting with IP-VPS CH= 0. Write down the IP-VPS NO. and IP-VPS CH value of the voice messaging ports, so the value is available when the UNIVERGE UM8500 installation wizard asks for it. CAUTION All voice messaging ports must have the same value assigned for ●...
  • Page 271 If the phone system that hosts the voice messaging ports extensions ● is part of a NEC Fusion network and those ports need to be accessible from the other Fusion nodes, then the UCD must be configured to contain the logical numbers corresponding with the ports extensions, see the commands ALGSN, ASHUN.
  • Page 272 UCD queuing required Blind transfer for stations in service No recall, execute call forwarding on no answer Called number display, when forwarding to attendant console MWI refresh required Calling number display enabled Called station status display enabled UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 273 Programming system data local data ASYDL System Index Value Description 0/1: MCI/IMX station number/phone number b0–7 00–FD Assign the FPC of the node connected to MC IOC serial interface enabled for MCI 0/1: ICS/IMX format NEC UNIVERGE SV8500 WITH SERIAL...
  • Page 274: Configuring Univerge Um8500 For The Integration

    UM8500 for the To confirm that the integration is enabled integration Start > All Programs > UNIVERGE UM8500 > Edit Switch Click If prompted for logon credentials, type the administrator extension and password, then click...
  • Page 275 0 for each gateway. Click to save the changes and then close VOIPAdmin. Restart UNIVERGE UM8500. To configure Digital ports Make sure that UNIVERGE UM8500 is running. In Internet Explorer, go to the UM8500 Administrator http://<server name>/saweb System > Ports Go to .
  • Page 276 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 277: Nec Univerge Sv8500 Using Oai

    How the integration works ............... 269 Integration features ................ 269 Programming the phone system............270 Configuring UNIVERGE UM8500 for the integration ........273 Installing the OAI Integration Server software ........274 Configuring the OAI Integration Server ..........275 Installing and starting the OAI service ........... 278 Testing the OAI integration ..............
  • Page 278: Integration Overview

    UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with overview NEC PBX systems using a TCP/IP link between the UNIVERGE UM8500 server and the PBX. OAI Integration can be used with IP lines and requires that the OAI Integration server is installed.
  • Page 279: Integration Description

    Integration The UNIVERGE UM8500 unified messaging solution can use the Open description Application Interface (OAI) to integrate with the NEC UNIVERGE SV8500 phone systems. The OAI integration is established over a TCP/IP link between the messaging system and the NEC phone system.
  • Page 280: Programming The Phone System

    Maximum number of SMFN Output port (SVI 1792) 0 = 2 Ports, 1= * Ports (normal) RSVI SVI 1650 Call Fwd status for answer SMFN SVI 1755 Call Fwd reason enhancement (over CCIS) SVI 1760 Release SMFN enhancement UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 281 UCD hunt group. In the example below, the UCD group is extensions 220-223, with 220 as the pilot. NOTE Do not adjust UCD hunt group settings if using an OAI pure integration. Tenant Value Description ASHU Pilot and Port number Port number Port number Port number NEC UNIVERGE SV8500 USING...
  • Page 282 This row contains the function keys with ID 9 to 12. Confirm that the my-line is assigned in order to successfully complete ■ the AKYD command. MODIFY EXIT Click to save the information, and then to close the SV8500 PCPro application. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 283: Configuring Univerge Um8500 For The Integration

    Configuring After ensuring that the UNIVERGE UM8500 server is ready for the integration by UNIVERGE completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. UM8500 for the To confirm the integration is enabled integration Start >...
  • Page 284: Installing The Oai Integration Server Software

    Installing the Before configuring the OAI integration, the OAI integration software must be installed on the computer where the UNIVERGE UM8500 is installed. Integration To install the OAI Integration Server Server Insert the Installation disc into the disc drive. software Start >...
  • Page 285: Configuring The Oai Integration Server

    The default value is just an example. If the template that enables an OAI UCD - MCI LAN integration (NEC SV7000 - OAI-UCD - MCI LAN) was selected, leave this field blank.
  • Page 286 MCI-Serial node. NOTE Do not complete this step if a template other than the NEC NEAX 2400 - OAI-UCD - MCI Serial template, where the phone system cmd ASYDL Sys 1 Index 833 Bit 0 value is 0, was selected.
  • Page 287 MCI-LAN node. NOTE Do not complete this step if a template other than the NEC SV7000 - OAI-UCD-MCI LAN template, where the PBX cmd ASYDL Sys 1 Index 833 Bit 0 value = 1, was selected.
  • Page 288: Installing And Starting The Oai Service

    Administrator password for the domain, then click NOTE It is recommended that the same domain administrator account that was used to install the UNIVERGE UM8500 software is entered. The Administrator name might need to be prefaced with the domain. For example, <domain name>\Administrator.
  • Page 289 If the Message Count field in the MWI-OAI node of the configuration file ■ was set to True, confirm that the message count is listed. Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears. NEC UNIVERGE SV8500 USING...
  • Page 290 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 291: Nortel Meridian-1 With D82

    Integration overview ................282 Integration steps ................282 Requirements ................282 Integration description ................ 283 Integration features ................ 283 Configuring UNIVERGE UM8500 for the integration ........284 Connecting the systems............... 285 Programming the phone system............286 Troubleshooting .................. 291 ORTEL...
  • Page 292: Integration Overview

    Follow these steps to set up this integration. Review the system and equipment requirements Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. Set up UNIVERGE UM8500 for the integration. “Configuring UNIVERGE UM8500 for the integration” on page 284.
  • Page 293: Integration Description

    The Nortel Meridian-1 with D82 integration uses digital lines to connect the description phone system and the UNIVERGE UM8500 server. Each D82 voice board in UM8500 connects to the phone system through a PBX station interface cable. A D82 voice board emulates up to eight digital phones.
  • Page 294: Configuring Univerge Um8500 For The Integration

    Configuring After ensuring that the UNIVERGE UM8500 server is ready for the integration by UNIVERGE completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. UM8500 for the To confirm that the integration is enabled integration Start >...
  • Page 295: Connecting The Systems

    Connecting the After installing all of the required hardware on the voice messaging system, systems perform the following procedure to connect the phone system to the messaging system. To install required voice messaging system hardware, such as D/82 boards, see the Installation Guide.
  • Page 296: Programming The Phone System

    If the first extension is busy, the system hunts for the next available extension. The system hunts in sequence up to the last extension, then starts over until a voice messaging extension becomes available. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 297 Repeat steps through for each voice messaging extension. NOTES Some releases of the Meridian-1 phone system require setting the ● CLS prompt to DDS instead of ADD. Only the prompts needed for this integration appear on this screen. ● For details on other prompt settings, refer to the phone system documentation.
  • Page 298 LEDs or neon lamps, set the CLS prompt to LPA to allow the activation of visual message waiting indicators. Set the REQ, Type, CLS, and KEY prompts as shown in the following screen. Set the other prompts as applicable. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 299 LD11 settings for SL-1 phones NOTE Only the prompts needed for this integration appear in this screen. For details on other prompt settings, refer to the phone system documentation. To program analog 2500 type phones On the phone system, go to the LD10 screen to set up the analog 2500 type phone.
  • Page 300 Only the prompts needed for this integration appear in this ● screen. For details on other prompt settings, refer to the phone system documentation. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 301: Troubleshooting

    Troubleshooting If one of these problems is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support. Problems Corrective actions Calls to the messaging system do Perform the following for the problems listed: not connect.
  • Page 302 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 303: Siemens 9751 Cbx With D42 Or D82

    Integration steps ................294 Requirements ................294 Integration description ................ 295 Integration features ................ 295 Configuring UNIVERGE UM8500 for the integration ........296 Connecting the systems............... 297 Programming the phone system............298 Programming ROLMphone 400 digital station sets ....... 298 Troubleshooting ..................
  • Page 304: Integration Overview

    Follow these steps to set up this integration. Review the system and equipment requirements Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. Set up UNIVERGE UM8500 for the integration. “Configuring UNIVERGE UM8500 for the integration” on page 296.
  • Page 305: Integration Description

    The Siemens 9751 CBX with D42 or D82 integration uses digital lines to connect description the phone system and the UNIVERGE UM8500 server. A D42 voice board emulates up to four digital phones. A D82 voice board emulates up to eight digital phones.
  • Page 306: Configuring Univerge Um8500 For The Integration

    Configuring After ensuring that the UNIVERGE UM8500 server is ready for the integration by UNIVERGE completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. UM8500 for the To confirm that the integration is enabled integration Start >...
  • Page 307: Connecting The Systems

    Connecting the After installing all of the required hardware on the voice messaging system, systems perform the following procedure to connect the phone system to the UM8500 system. To install required voice messaging system hardware, see the Installation Guide. System connections To connect the phone system Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block.
  • Page 308: Programming The Phone System

    The system displays the current key assignments. Program the buttons on the phone according to the feature settings listed in the following table. Button on phone Feature setting HOLD CNCT (Connect) MWCTR (Message waiting center) XFER (Transfer) UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 309 Verify that at least one line appearance key is programmed (for example, Line 1 These are the minimum programming requirements for the integration. Before continuing, verify that any changes made to the feature button table are correct. For example, at the command prompt, type LI BUTTON 400 ENTER then press...
  • Page 310 201, at the command prompt, type then MOD EXTEN 201 ENTER press Before continuing, verify that the forwarding path is assigned correctly. For ENTER example, at the command prompt, type then press LI EXTEN 201 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 311: Troubleshooting

    Troubleshooting If one of these problems is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support. Problems Corrective actions Calls to the voice messaging system do Perform the following for the problems listed: not connect.
  • Page 312 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 313: Sphere System

    Troubleshooting .................. 316 Message waiting indicators are not working properly ......316 Dual integration with the Sphere system through SIP trunks and traditional analog ports....................317 Requirements ................317 Setting up a UNIVERGE UM8500 with dual integration ......317 PHERE YSTEM...
  • Page 314: Integration Steps

    A LAN connection at each location where an IP phone will be connected to ● the network. UNIVERGE UM8500 server UNIVERGE UM8500 installed and ready for integration as described in the ● Installation Guide. A system key with the integration type set to SIP Standard with the Feature ●...
  • Page 315: How The Integration Works

    • Windows ADMINISTRATOR How the integration works NEC Sphere integration uses a network connection to connect the messaging system server with the phone system. Voice messaging ports emulate standard IP trunk connections. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as SIP, RTP, and RTCP , used for call signaling and voice streaming.
  • Page 316 CallerID based callback. The messaging system allows the subscriber to call back the originator of a message when the caller ID information is present. The messaging system executes a release transfer to the recorded Caller ID. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 317: Setting Up The Sphere System

    NOTE The Sphere System Installation discs are not shipped with UM8500. If you do not have the installation discs, contact the NEC reseller. Follow NEC Sphere procedures for initial installation and configuration of the Sphere system. Open the Sphericall Administrator: Start >...
  • Page 318 Endpoint Trunk Agent Description ActiveVoice Voicemail Sphere SIP Phone entry is listed, skip this step. Default Double-click the column entry. The User Agent Profile-Active Voice Voicemail window appears. Unsupported Value Select from the list. Click UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 319 Number Plan On the Sphericall Administrator, click the tab. Add all voicemail extensions as follows: Number Plan For each extension. right-click a , select , then select Add Extensions The Properties for New Extension window appears. On the Properties for New Extension window: Number Type the in the...
  • Page 320 Use the VoipAdmin Tool to configure the messaging system. “Configuring UNIVERGE UM8500 for integration” on page 313. Start the messaging system. Sphere creates a SIP trunk, but you cannot use the extensions at this time. On the Sphericall Administrator you should see the messaging system listed...
  • Page 321 Outward Routing Add Extension Click the tab and click . Select your extension, this must be a Voice Mail type extension. Select the first extension that you added earlier, in step then click Repeat this step for all Voice Mail type extensions that you added in step Apply and click Settings...
  • Page 322 This setting is used by the Sphere and the messaging system to send Message Waiting Indicator requests throughout the system. Click to close the System Properties window. Configure the Sphere system MWI using the Sphere system documentation. Close the Sphericall Administrator. Restart the messaging system. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 323: Configuring Univerge Um8500 For Integration

    UM8500 Administrator and is used to integrate calls. If the Sphere administrator assigned passwords, type the password in the Password field. If passwords have not been assigned, leave the Password field blank. Click to save the changes and then close VOIPAdmin. Start UNIVERGE UM8500. PHERE YSTEM...
  • Page 324 If the settings are incorrect, the integration features cannot be enabled. Phone system settings Parameter Required setting Manufacturer Model Sphere Switch PBX software version Sphericall v6.01 or later Integration Standard SIP Close the UM8500 Administrator. Shut down and restart the server. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 325: Changing The Number Of Voicemail Ports

    To change the number of voicemail ports in Sphere System On the UNIVERGE UM8500 system: Start > Programs > UNIVERGE UM8500 > Applications > Click License Synchronizer Specify the path to the new license file. Restart the UM8500 system.
  • Page 326: Troubleshooting

    To confirm that the message waiting indicator settings are correct Make sure the settings from Sphere Administrator console are properly configured. See “Configuring UNIVERGE UM8500 for integration” page 313. Restart the IP Phone. Phone switch settings are periodically renewed in SIP integrations and this might cause the message waiting indicator lamp to stop working.
  • Page 327: Dual Integration With The Sphere System Through Sip Trunks And Traditional Analog Ports

    Media Gateway. trunks and Requirements traditional A UNIVERGE UM8500 system key with the integration type set to "Multiple analog ports ● integrations," with the appropriate number of voice messaging ports enabled.
  • Page 328 MWIs and Media Master recording by phone. Call Handlers > Profile Switch Select the Sphere system. If this setting is incorrect, UM8500 system can not transfer calls to or from the call handler. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 329: Standard Sip Integration

    Integration overview ................320 Integration steps ................320 Requirements ................321 Integration description ................ 322 How the integration works ............... 322 Integration features ................ 322 Programming the phone system............323 Configuring UNIVERGE UM8500 for the integration ........324 SIP I TANDARD NTEGRATION...
  • Page 330: Integration Steps

    Integration steps Follow these steps to set up this integration. Review the system and equipment requirements. Verify that all phone system and UNIVERGE UM8500 server requirements have been met. See “Requirements” on page 321. Program the phone system and extensions.
  • Page 331: Requirements

    A network switch with enough ports to handle all IP phones, the voice server ● and the phone system. UNIVERGE UM8500 server UNIVERGE UM8500 installed and ready for the integration as described in ● the Installation Guide. A system key that enables the integration and the appropriate number of ●...
  • Page 332: Integration Description

    Integration How the integration works description The standard SIP integration uses an Ethernet line to connect the phone system and UNIVERGE UM8500. The phone system sends the following information with forwarded calls: The called party's extension. ● The calling party extension (for internal calls) or the calling party's phone ●...
  • Page 333: Programming The Phone System

    Programming Use the phone system documentation to program the phone switch for the SIP the phone integration. This includes defining the voice mail port extensions. system SIP I TANDARD NTEGRATION...
  • Page 334: Configuring Univerge Um8500 For The Integration

    Installation Guide, perform the following procedure to confirm that the integration is enabled. UM8500 for the To configure the UM8500 server for integration integration Start > All Programs > UNIVERGE UM8500 > Key Dump Click Integration Standard SIP Multiple Integrations...
  • Page 335 System > Ports Go to and check the extensions of each port displayed in the Port Table section of the page. Type the extension for each port. The ports must appear in the same order as in VOIPAdmin Tool. SIP I TANDARD NTEGRATION...
  • Page 336 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 337: Toshiba Cix100/200/670, Ctx 100/670, And Stratadk Series

    Integration steps ................328 Requirements ................328 Integration description ................ 329 How the integration works ............... 329 Integration features ................ 329 Configuring UNIVERGE UM8500 for the integration ........330 Programming the phone system............331 CIX100/200/670, CTX 100/670, OSHIBA TRATA SERIES...
  • Page 338: Integration Steps

    Follow these steps to set up this integration. Review the system and equipment requirements. Verify that all phone system and messaging system server requirements have been met. See “Requirements,” below. Configure UNIVERGE UM8500 for the integration. “Configuring UNIVERGE UM8500 for the integration” on page 330.
  • Page 339: Integration Features

    The Toshiba DK280/424 SMDI integration uses a data link, which consists of an RS-232 serial cable connecting the phone system and the UNIVERGE UM8500 server. The phone system voice messaging lines connect to the analog voice boards in the UNIVERGE UM8500 server. The following illustration shows the required connections.
  • Page 340: Configuring Univerge Um8500 For The Integration

    Configuring After ensuring that the UNIVERGE UM8500 server is ready for the integra- UNIVERGE tion by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled. UM8500 for the integration To confirm that the integration is enabled Start >...
  • Page 341: Programming The Phone System

    Programming If you use programming options other than those described in the following the phone procedure, the integration’s performance may be affected. system NOTE Always use an antistatic wrist strap or grounding device when handling boards or other components. Static electricity can damage the components in phone system equipment.
  • Page 342 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 343 Shutting down and starting A P P E N D I X the messaging server In this integration... Shutting down and starting UNIVERGE UM8500 ........334 To shut down the messaging system ..........334 To start the messaging system ............334...
  • Page 344: Shutting Down And Starting Univerge Um8500

    “X” appears on the UM8500 icon in the taskbar notification area. To shut down the messaging system Use one of the following procedures to log on to the Status Monitor: On the messaging server, log on to Windows as an UNIVERGE UM8500 ■ administrator.
  • Page 345 If the messaging system does not start successfully, two tones play and an “X” appears on the UM8500 icon in the taskbar notification area. CTRL+ALT+DELETE If you are at the messaging system server, press , then lock or log off Windows to prevent access by unauthorized users.
  • Page 346 UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 347: Appendix B Testing The Extensions

    Testing the extensions A P P E N D I X In this integration... Testing the extensions ................. 338 What is needed for the test.............. 338 Steps to test the extensions............. 338...
  • Page 348: Testing The Extensions

    Dial the test phone extension from a station phone. Answer the test phone, perform a hookflash (timed break recall), then dial a station phone. Listen for ringing, then hang up the test phone. The call should be transferred to the station you dialed. UNIVERGE UM8500 I NTEGRATION UIDE...
  • Page 349 Learning the phone system A P P E N D I X tones In this integration... Learning phone system tones ............... 340 Troubleshooting the Learn Tones utility ..........341...
  • Page 350: Learning Phone System Tones

    Learning phone UNIVERGE UM8500 comes with template files for a variety of phone systems. These system tones template files should work with most phone systems without modification. However, problems with transfers, message waiting indication, and message notification can arise if UM8500 does not understand the phone system tones.
  • Page 351: Troubleshooting The Learn Tones Utility

    Open Accept the default file name, and click . Changes to the phone system template file are saved. Done Click to exit the Learn Tones utility. Restart UM8500. For more information see “To start the messaging system” page 334. Troubleshooting the Learn Tones utility If the learn tones process fails, the phone system might not be generating a tone for a sufficient length of time.
  • Page 352 UNIVERGE UM8500 I NTEGRATION UIDE...